Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new car! David L delivered it to me and was great…. He called an hour and a half before arrival, could answer every question I have about the car and put up with me being over excited! He ex... See more
Company replied
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... See more
Company replied
We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very po... See more
Company replied
Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t waste your money with this company
I purchased a car had multiple problems, gave an honest review and got a reply to contact them so they could look into it (even though I’d complained and nothing was done). I emailed as the response said in April, and had nothing. I followed up in May with another email and still no response. Worst service from a car dealership I’ve ever experienced! Don’t waste your money.
1 August 2025
Unprompted review
Reply from Hippo Motor Group
Hi Emily,
I am pleased to see that following your contact with the Customer Experience team, that we have now been able to discuss your concerns with you and bring the matter to a resolution.
We’re sorry that your earlier experience left you feeling unsupported, and we hope the actions we have taken have helped to restore your confidence in Hippo Motor Group.
Thanks, Chris – Customer Experience Manager
Hippo sales
From start to finish the experience has been a positive one for Zak in sales to Raphael at Peterborough sales centre, couldn't have been more helpful, recommend 😊
1 July 2026
Unprompted review
Reply from Hippo Motor Group
Hi Karen,
Thank you for the fantastic feedback! We’re delighted to hear Zak in sales and Raphael at our Peterborough centre provided such helpful service throughout your experience. We really appreciate your recommendation and kind words.
Team Hippo
Great service holly and Raphael was…
Great service holly and Raphael was great
30 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Miss J,
Thank you for the great feedback! We’re glad Holly and Raphael provided such great service. We really appreciate your kind words.
Team Hippo
Great experience
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and informative about the entire process. Will be coming back for my next car once this one is done!
30 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Craig,
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience from the very beginning. It’s fantastic to know Crystal made the process of getting your new car and returning your old one so easy, and that Raphael provided an efficient, polite, and informative handover. We’re thrilled to hear you’ll be coming back to us for your next car, and we truly appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Tom,
Thank you for your feedback. We’re delighted to hear you found our team helpful, polite, and honest throughout your experience. We really appreciate your kind words and support.
Team Hippo
It will cost you
I got a car from Hippo in January 2026 and to be fair the process was quite smooth, however for the last week or so I have been having issues with the AirCon, and having severe asthma I need the air con working well and I have to drive distance for work. Anyway it turns out that the AirCon has a hole in the pipe, and I have been to Hippo who are wanting detailed reports and you all know garages, they will not provide this unless being paid more to do it, anyway I am going to the garage to have it fixed tomorrow and I expect a pretty big bill but Hippo are doing nothing to help, either by wanting the bill so they can pay and/or provide me with a garage to go to
29 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Andrew,
Thank you for your review.
We are sorry to hear you remain unhappy. Your concerns have been reviewed in detail by our Customer Experience Team, including the information provided, the vehicle preparation records, and the length of time the vehicle has been in your ownership.
A response has been provided to you directly. If you have any further evidence that you feel may change the position, please send this to us and we will be happy to review it.
Thanks, Chris – Customer Experience Manager
Good experience in collecting my car
Good experience in collecting my car. Quick and efficient. Josh was the person sorting everything out that was needed for picking my car up
29 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Ellie,
Thank you for your feedback. We’re delighted to hear you had a good experience collecting your car and that the process was quick and efficient. It’s great to know Josh made sure everything was sorted and ready for your collection. We really appreciate your kind words and support.
Team Hippo
Josh was amazing
Josh was amazing - great customer service and very friendly
28 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Tina,
Thank you for your feedback. We’re delighted to hear Josh provided amazing customer service and that you found him friendly and helpful throughout your experience. We really appreciate your kind words and support.
Team Hippo
After a tramatic time when our previous…
After a tramatic time when our previous car was written off. we had a fab experience from start to finish from Abbie in Blackburn helping us to select our new car to Matt in Peterborough who supported is when we arranged to collect. I would highly recommend
28 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Julie,
Thank you for your wonderful feedback. We’re delighted to hear that after such a difficult time with your previous car, Abbie in Blackburn and Matt in Peterborough were able to make the experience of choosing and collecting your new car such a positive one. It’s great to know you felt supported from start to finish.
We truly appreciate your recommendation and thank you for your support.
Team Hippo
DISAPPOINTED
Disappointed with attitude of staff , first person went on holiday second person passed me onto someone else .in the end I decided that they were so incompetent that I would look elsewhere.Was pushed from pillar to post , told me everything was OK and then sent for £290 which I paid immediately, waited one week and was advised that all paperwork had not been completed, it eventually turned up , by this time I was disgusted with HIPPO and cancelled , asked for my money back to no avail , in fact I have been completely ignored...there goes my dosh. Last time I contacted HIPPO I have asked them to return my hard earned cash , but suddenly they are deaf
28 April 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jim,
We’re sorry to read your review and that you feel disappointed with your experience.
We have requested some further information through Trustpilot as we have not yet been able to locate your details from the information provided. Once we are able to identify your enquiry, we’ll review what has happened, including the payment you’ve referred to, and come back to you directly.
We’re sorry again that you feel communication has fallen short, and we’d like the opportunity to look into this properly for you.
Thank you,
Chris - Customer Experience Manager
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you received excellent service from Raphael. We really appreciate your kind words and support.
Team Hippo
Service was excellent through out the…
Service was excellent through out the collection of the car. Josh was professional and friendly
27 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear the service was excellent throughout the collection of your car and that Josh was professional and friendly. We really appreciate your kind words and support.
Team Hippo
Great choice of cars to suit all…
Great choice of cars to suit all budgets. Fantastic experience and really great service from both Matt Knowles and Josh Graham - no pushy salesmen which is refreshing - would recommend wholeheartedly!
27 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Paul,
Thank you for your wonderful feedback. We’re delighted to hear you found a great choice of cars to suit your budget and that Matt Knowles and Josh Graham provided such fantastic service. It’s especially pleasing to know you appreciated the relaxed, no-pressure approach. Your recommendation means a lot to us, and we truly appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Douglas,
Thank you for your feedback. We’re delighted to hear your collection experience was smooth and quick. We really appreciate your kind words and support.
Team Hippo
Matt & Crystal assisted me all the…
Matt & Crystal assisted me all the through the proces, answering all my questions.
Very professional
Very satisfied
26 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi James,
Thank you for your feedback. We’re delighted to hear Matt and Crystal supported you throughout the process and answered all your questions. It’s great to know you found them very professional and that you’re very satisfied with the experience. We really appreciate your kind words and support.
Team Hippo
Thank you to the Hippo team.
Just a quick thank you to Troy and Olivia who looked after us when purchasing our new car. (Kona N) They answered all our questions and at no point did we feel under pressure to buy the car. This has to be the least amount of stress I've felt when buying.
Thanks Ian & Kate
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Ian,
Thank you for your feedback. We’re delighted to hear Troy and Olivia looked after you so well during your purchase of your Kona N and that they were able to answer all your questions without any pressure. It’s great to know this was one of the least stressful car buying experiences you’ve had. We really appreciate your kind words and support.
Team Hippo
I had an excellent experience with Matt…
I had an excellent experience with Matt and Bailey at Hippo Peterborough. From the very beginning, they were professional, friendly, and extremely helpful throughout the entire process.
Matt was knowledgeable, honest, and always available to answer my questions, making everything clear and straightforward. Bailey was equally fantastic, keeping me updated at every stage and ensuring the whole experience was smooth and stress-free.
Their customer service was outstanding, and they genuinely went above and beyond to make sure I was happy. I never felt pressured, and they took the time to explain all the options available to me.
I would highly recommend Matt, Bailey, and the entire team at Hippo Peterborough to anyone looking for a professional and trustworthy car buying experience. Thank you both for your excellent service – it has been a pleasure dealing with you.
26 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Anup,
Thank you for your wonderful feedback. We’re delighted to hear Matt and Bailey at Hippo Peterborough provided such a professional, friendly, and supportive experience throughout your journey. It’s great to know they kept you informed at every stage, answered your questions clearly, and made the entire process smooth and stress-free.
We’re especially pleased that you never felt pressured and that they took the time to explain all your options, helping you make the right decision with confidence. Your recommendation means a great deal to us, and we truly appreciate your kind words about Matt, Bailey, and the wider team.
Thank you for your support and for choosing Hippo.
Team Hippo
Super friendly
Raphael is super friendly and approachable. Everything was very quick and smooth. Very easy car handover.
Ryan who I bought the car from was very helpful and friendly. Such a straight forward car buying experience.
26 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jordan,
Thank you for your feedback. We’re delighted to hear Raphael was friendly and approachable, making the handover quick, smooth, and easy. It’s also great to know Ryan was helpful and friendly throughout your purchase, making the whole experience straightforward and enjoyable. We really appreciate your kind words and support.
Team Hippo
We were sold an unroadworthy car by…
We were sold an unroadworthy car by Hippo, having an illegal tyre repair in both rear tyres. This was only picked up a few months after purchase when we encountered a puncture. On contacting Hippo they have washed their hands of it and have tried to make us feel the guilty party. Their after sales and customer care beggars belief.
26 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Keith,
Thank you for your review. We are sorry to read your concerns and we appreciate why this would have been worrying, particularly given the journeys you have recently undertaken.
Following your complaint, we reviewed the pre-delivery inspection and workshop preparation records completed before the vehicle was supplied. These records showed that the tyres were inspected at the time and no concerns were recorded with the rear tyres. Where a tyre concern was identified during preparation, this was acted on before handover.
As the concern was raised several months after collection, and based on the evidence available to us, we were unable to confirm that the issue was present at the point the vehicle was supplied. We do appreciate that this is not the outcome you were hoping for, and we are sorry for the disappointment caused.
We have issued our Final Response and provided details of the next steps available should you wish to have the matter reviewed independently.
Thank you,
Chris - Customer Experience Manager
I don’t normally leave reviews
I’ve rewritten your review in clear, natural English while keeping the facts and your experience intact. It reads professionally but still conveys your frustration.
I don’t normally leave reviews, but I felt I had to in this case.
The one star is for the salesperson, Warner, who was helpful throughout the purchase. I test-drove the car, liked it, and paid cash for a Land Rover Evoque (registration KM71 JJE). I collected it on the Wednesday just before the bank holiday weekend.
On the Friday, I noticed a problem selecting first gear. When my husband came home, I asked him to drive it to make sure it wasn’t just me, but he experienced the same issue. It was clear the car had a fault.
I contacted Hippo on the Saturday and was told to get in touch with A1, their warranty provider. They instructed me to take the car to my local garage for a diagnostic report. My local garage diagnosed the car as needing a new clutch. Wanting a second opinion, I took it to another independent garage, who confirmed exactly the same issue. They advised that the car needed a new clutch and dual-mass flywheel at an estimated cost of £3,500.
This all happened just two days before my 14-day, no-quibble money-back guarantee expired. A1 then asked the garage to dismantle the vehicle and provide photographs before they would consider the claim. The garage charged me £78 for the diagnostic work, which I have never been reimbursed for, leaving me out of pocket. Garages are busy businesses, and it’s unreasonable to expect them to dismantle a vehicle immediately without charge.
At that point, I decided I had lost all confidence in the car and informed Hippo that I would be returning it under the 14-day guarantee. I returned the vehicle on day 14, but nobody could tell me when I would receive my refund. It then took another 14 days for my money to be returned, and when it finally arrived, they had tried to short-change me, which caused even more unnecessary stress.
To add insult to injury, the car was advertised back on their website for sale before I had even received my refund.
The reason it’s taken me so long to write this review is because I hoped, with time, I would calm down and perhaps see things differently. Unfortunately, I still feel exactly the same.
The sales process was excellent, but the after-sales service and the way this issue was handled were extremely disappointing. Based on my experience, I cannot recommend buying from Hippo.
14 May 2026
Unprompted review
Reply from Hippo Motor Group
Hi Lesley,
Thank you for taking the time to leave your review. We are sorry to read that you remain unhappy with your experience.
We are pleased to hear that Warner provided an excellent service during the sales process, and we will make sure this feedback is passed on to him.
Following the concerns you raised after collection, the matter was reviewed through the appropriate repair process before you chose to return the vehicle within the relevant return period. We appreciate this was not the outcome you had hoped for when purchasing the car.
We also understand there was confusion around the refund amount. This was reviewed once raised with us, and the outstanding difference was processed to put this right.
We are sorry for the frustration this caused and for any inconvenience experienced during the return and refund process. Your feedback has been noted and will be reviewed internally to help improve how similar cases are handled.
A senior member of our Customer Experience Team will be in touch to discuss this further.
Thank you - Chris, Customer Experience Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.