Hippo Motor Group Reviews 

Josh & Fabio great service and quick service

What started out as a good experience has now turned out to be not so great. The initial sales process was great, but then the contact from them slowed, I had to contact them to ask about delivery dates, which took over a week to be confirmed. When the car finally arrived, the first thing I noticed was that all the windows were open?? This seemed strange, 3 days in, I now think this was due to the smell of dampness when the windows are closed! The delivery guy asked if I was aware there was only one key, which I wasn’t. He advised I call the sales man , which I did and was told they would look into this for me. Just had a call from another person this morning, to say that this is standard procedure and I should have been informed of this…… took 3 days to come back with this answer? Upon delivery, I asked for the V5 documents, I was told that they would be sent to me directly from DVLA as the car had been taxed in my name, I was shown a screen on the guys phone showing the tax and MOT status, both valid till August 2027. Happy days, I thought. My husband had a look on the DVLA site that evening and the car still showed as being taxed. I drove to my work the next morning and at lunchtime, my husband called me to say he had checked again, and the car no longer had valid tax, I logged in and he was correct. Called Hippo to be told that the delivery guy was wrong and should not have told me the vehicle was taxed! But he did, he also showed both myself and my husband the ‘proof’ and if not, then where was the V5? I drove an untaxed vehicle because of this and, if not for my husband checking, would have continued to do so for the next year, or until I was stopped and charged, completely unacceptable. I’m sorry I have became involved with this company, and more than a little concerned for the next 4 years. I can only hope that the car holds up, as based on my experience with Hippo so far, I doubt very much that they would be helpful in any way if things were to go wrong. A very worrying and expensive lesson learned.

Happy to inform that the issue regarding the spare key has been quickly and satisfactorily resolved, I’ve updated my star rating accordingly.

Lovely experience, amazing customer service, Josh was especially great, very Friendly and made everything easy and smooth going.

Josh Graham was amazing with everything to do with the car explaining everything to make it easy to understand 5 star service

First time using Hippo and I was very happy with the customer service that was given by Josh

The sales rep (Matthew Knowles) was extremely professional, helpful and well detailed. He made the whole process seamless.

Great job guys!

Liam was very helpful ,jacks a liar

Hippo Leasinh could not be more helpful when I purchased my new car. So happy with vehicle its immacculate thank you Hippo Leading for everything.

Just bought a new car and had the pleasure of working with Corrie and Matt, two absolute gents and couldn’t have made the process more smoother for us. I recently moved back to the UK from living abroad for the last 7 years and was in desperate need of a new car and Corrie showed me some good options, zero pressure on a decision and just clear and helpful throughout. On the day of purchase I dealt with Matt, who made that whole process just as seamless! I’ll definitely going back for car number 2.

Really helpful service throughout, Haseeb and Liam have both provided excellent customer service and done everything they could to help us and get our new car as quick as possible. Thank you.

Lewis and Matt were extremely helpful, first time considering a lease and they gave me all the peace of mind possible, reassured me all the way and answered every single query I had along the way. Absolutely brilliant service, highly recommended. Couldn’t be happier

Josh was very knowledgeable and friendly, would certainly recommend.

Very friendly and welcoming. Explained everything throughout the process and was very helpful. Thank you Josh

Matthew and Michael have been very helpful and very professional with me!!!! Lovely car!!! Thanks highly recommended it!!!

Great experience Tristan was very helpful

outstanding service, Josh helped from start to finish.

Staff were very polite and professional on arrival, felt very welcomed. Customer service was great, very efficient and friendly. This is my second finance vehicle with Hippo and will continue to use them as they overall are brilliant. Great service.

Catalina has been a star the entire process, never pushy on anything and so helpful in finding me my car. Liam was also great at the end of the process with the handover making it extremely easy. Very glad I chose to go through Hippo!

Excellent vehicle delivery by David i had a great experience with my car delivery today. David L was professional, polite, and made the whole handover process quick and easy. I am thrilled with my new car. Thank you for the fantastic service!

After making a mistake on claiming on my used car warranty which the warranty company would not accept I asked the dealership for help in recovering some of my costs which they did and I am grateful for that,very responsive to the issue I couldn’t have asked for more.