Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Graham delivered my new car, very professional and courteous. Explained all the paperwork before signing. The whole experience with the HIPPO Group has been a positive one.
Company replied
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... See more
Company replied
Firstly, Kamaal Havid is an exceptional broker at Hippo and I am now on my second vehicle from the group! He is helpful, informative and really does have a level of honestly and straight talking that... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fantastic experience
Fantastic experience! Abbie was very helpful in organising purchase of the car and the car was delivered to our address by Alan who was also great!
25 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Yasmin,
Thank you for your fantastic review! We're delighted to hear that Abbie and Alan provided such great service and made your car-buying experience a positive one. We hope you're enjoying your new car and appreciate you choosing us.
Team Hippo
Excellent service from Matt and Gareth…
Excellent service from Matt and Gareth assisting me with me new car and part ex
Within 48 hours I was driving my new car home …highly recommended
25 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Craig,
Thank you for your feedback. We’re delighted to hear Matt and Gareth provided excellent service while assisting you with your new car and part exchange. It’s great to know everything was completed so quickly and that you were driving your new car home within 48 hours. Your recommendation means a lot to us, and we truly appreciate your support.
Team Hippo
Raphael was excellent in helping me…
Raphael was excellent in helping me today. Really polite and efficient.
Thank you
24 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Kerry,
Thank you for your feedback. We’re delighted to hear Raphael was excellent in helping you and that you found him polite and efficient. We really appreciate your kind words and support.
Team Hippo
I had to wait 3.5 weeks to get my deposit back
I left a deposit for a car. A few days later I was informed they could not sell it as it had mechanical issues. I said fine, please refund me. A few days later, I was told the refund had been processed. 9 days later, I haven’t received my refund so I had to call them. They said to fill in a complaint form and they will look into it and process refund. This then took another two weeks. All in all, 3.5 weeks to get my refund. They send you long emails explaining and trying to justify the delay. Stop all this nonsense and try to be professional. All this headache to get my money back as you couldn’t sell the car to me. Very disappointing and poor level of service if you want to call it service!
30 May 2026
Unprompted review
Reply from Hippo Motor Group
Hi Syed,
Thank you for your review. We’re sorry that your refund experience did not meet the level of service we aim to provide.
Once it was confirmed that we were unable to proceed with the vehicle sale, your deposit refund should have been handled more smoothly, and we understand why the delay caused frustration.
Your complaint has been reviewed, and we can confirm the refund has now been processed. We have also recorded your feedback internally so we can improve how refund updates are tracked and communicated going forward.
A member of our Customer Experience Team will be in touch with you shortly. to discuss this further.
Thank you,
Chris - Customer Experience Manager
Matt and Lewis was fab from start to…
Matt and Lewis was fab from start to finish. Thank you
24 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jamie,
Thank you for your feedback. We’re delighted to hear Matt and Lewis were fantastic from start to finish and made your experience such a positive one. We really appreciate your kind words and support.
Team Hippo
Copra Ateca
From start to finish excellent service kept me updated all the time i would recommend them
23 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Nigel,
Thank you for your feedback. We’re delighted to hear you received excellent service from start to finish and that you were kept updated throughout the process. We really appreciate your recommendation and support.
Team Hippo
Reply from Hippo Motor Group
Hi Zoltan,
Thank you for your feedback. We’re delighted to hear you found our team really helpful. We really appreciate your kind words and support.
Team Hippo
Great service from Raphael O’sullivan
23 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you received great service from Raphael O’Sullivan. We really appreciate your kind words and support.
Team Hippo
Well done Alan
Alan arrived on time, was very helpful, friendly and patient. We couldn’t have asked for more. He also traveled 200miles to deliver the car to us!
Excellent work Alan 👍🏻👍🏻
22 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Michael,
Thank you for your feedback. We’re delighted to hear Alan arrived on time and provided such a helpful, friendly, and patient service. It’s wonderful to know he made such a positive impression and that the delivery experience exceeded your expectations.
We’ll be sure to pass on your kind words to Alan. Thank you for your support.
Team Hippo
Katie in customer service team was…
Katie in customer service team was fabulous and a credit to Hippo. We deal with lots of companies and Katie was a breath of fresh air and nothing too much trouble. Thanks Katie x
22 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Richard,
Thank you for your wonderful feedback. We’re delighted to hear Katie in our Customer Service team made such a positive impression. It’s fantastic to know she was a breath of fresh air and that nothing was too much trouble for her. We’ll be sure to pass on your kind words, as she is a real credit to the team.
Thank you for your support.
Team Hippo
Quality from start to finish
From my early dealings with Ruby, right through to the sleek and professional service offered by Josh on collection, I cant rate them highly enough and would absolutely use again
22 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jon,
Thank you for your wonderful feedback. We’re delighted to hear that from your early dealings with Ruby through to the professional service provided by Josh on collection, you had such a positive experience with us. It’s fantastic to know our team made the process smooth and enjoyable from start to finish.
We truly appreciate your kind words and are delighted to hear you would use us again in the future.
Team Hippo
Very helpful and very impatient
Very helpful and very impatient, would recommend Raphael to my friends
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Sue,
Thank you for your feedback. We’re delighted to hear Raphael was very helpful and patient throughout your experience. It’s wonderful to know you would recommend him to your friends, and we’ll be sure to pass on your kind words.
Thank you for your support.
Team Hippo
Not the best customer service
I visited this garage today to view a car I was potentially interested in purchasing, but unfortunately the experience left a lot to be desired, having driven an hour to get there to see the car.
As soon as I arrived, the focus seemed to be on my current vehicle rather than the car I had come to see. I was asked for my keys so they could assess my car before I had even been allowed to view the vehicle I was interested in.
I explained my budget and asked whether there was any flexibility on the figures. I was told there wasn’t, which is fair enough, but I was then effectively asked to confirm that I could make the finances work before I had even seen the car. I wasn’t asking for a test drive, just a chance to look around the vehicle so I could decide whether it was worth pursuing and potentially increasing my loan amount.
When I asked to see the car, I was told it would take 20–25 minutes to prepare, and there seemed to be little interest in showing it unless I could first commit to the numbers. I was also greeted with “Oh, we thought you weren’t coming until 3,” which immediately made me feel as though I was inconveniencing them. I even said to them I don’t mean to waste anyone time when the manager came over to discuss. I just felt like an inconvenience.
Overall, I felt pressured and unwelcome rather than valued as a potential customer. Buying a car is a significant financial commitment, and most people would reasonably expect to be able to view a vehicle before being asked to commit to funding it. As a result of the experience, I decided not to proceed and I did not see the car. I just wanted to leave.
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Terri,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent visit did not meet your expectations, particularly after travelling to view a vehicle with us.
We have attempted to contact you directly to discuss your experience further, however we were unable to get through. We have since followed up with an email and would be grateful if you could respond at your convenience so we can review your concerns in more detail.
Your comments regarding the viewing process and overall experience have been noted and will be reviewed internally to ensure we continue to improve our customer journey.
We do appreciate the opportunity to engage with you and would welcome the chance to resolve any outstanding concerns. Please do not hesitate to get in touch with our Customer Experience Team directly should you wish to discuss this further.
- Team Hippo
Great customer service qt hippo motor…
Great customer service qt hippo motor group Peterborough by Josh on handover today of my new car its been a pleasure dealing with yourselves thank you will definitely use yourselves again
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Thank you for your wonderful review, we’re delighted to hear you received great customer service from Josh during your handover at our Peterborough branch. It’s fantastic to know you’ve enjoyed dealing with the team, and we really appreciate your continued support and recommendation. We look forward to helping you again in the future.
Team Hippo
Excellent service
Excellent service, would recommend to anyone very happy
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Marishia.
Thank you for your wonderful review, we’re delighted to hear you received excellent service and that you’d recommend Hippo to others. It’s fantastic to know you’re so happy with your experience, and we really appreciate you taking the time to share your feedback.
Team Hippo
Great place.
Fast application. Staff were really helpful and pleasant. Thank you!
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Saira,
Thank you for your feedback. We’re delighted to hear the application process was fast and that our team were helpful and pleasant throughout. We really appreciate your kind words and support.
Team Hippo
I collected my new jaguar F pace today…
I collected my new jaguar F pace today .Josh assisted me today and the process was a very fast and smooth hand over .
Excellent customer service
20 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Dan,
Thank you for your feedback. We’re delighted to hear you’re enjoying your new Jaguar F-Pace and that Josh helped make the handover fast and smooth. It’s great to know you received excellent customer service throughout. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Joe,
Thank you for your feedback. We’re delighted to hear you received great service and that your handover was nice and easy. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Thank you for your great review, we’re delighted to hear you had a great experience with Raph. We’ll be sure to pass your kind feedback on to him, and we really appreciate you choosing Hippo.
Team Hippo
Great help from Josh
Great help from Josh. He spent a lot of time explaining the steps I need to take and provided a smooth experience.
19 June 2026
Unprompted review
Reply from Hippo Motor Group
Hi Elif,
Thank you for your feedback. We’re delighted to hear Josh provided great support and took the time to clearly explain each step of the process. It’s wonderful to know this helped create a smooth and easy experience for you. We really appreciate your kind words and support.]
Team Hippo
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