HiQ Tyres & Autocare - Lancaster Reviews 

396
TrustScore 5 out of 5

4.9

116 Scotforth Road, LA1 4NP Lancaster, Lancashire, GB


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Rated 5 out of 5 stars

Unfortunately, I drove over a screw over the bank holiday weekend and then snapped the wheel locking nut trying to change the tyre. In panic I dumped my car on the forecourt of HIQ in the beforementio... See more

Company replied

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

I always use Hi-Q. They are reliable, courteous, kind and never patronising. They explain what they're going to do and how much it will cost before the work is done. And if you are waiting for your ca... See more

Company replied

Rated 5 out of 5 stars

Went to HiQ to get some work done on my car and had amazing service, Gary who i was dealing with was so help full and did a great job on my car, even didnt mind answering all my questions i had aswell... See more

Company replied


Company details

  1. #6 of 24 best companies in Tyre shop
  2. #3 of 20 best companies in MOT Centre
  3. #21 of 60 best companies in Vehicle Repair
  4. #15 of 55 best companies in Car service
  5. #5 of 12 best companies in Mechanic
  6. #2 of 8 best companies in Vehicle Inspection

About HiQ Tyres & Autocare - Lancaster

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 116 Scotforth Road, LA1 4NP, Lancaster, Lancashire, United Kingdom

  • 01524 62263

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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4.9

All reviews

(396)

2,509 reviews in the last 12 months

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Rated 5 out of 5 stars

Punctured Tyre Roadside Assistance

We punctured a tyre while driving along a windy narrow road off Windermere. Mick responded to our request for roadside assistance and was with us in a mere 90 minutes, coming all the way from Lancaster. He replaced the tyre quickly and efficiently and was very friendly and helpful throughout. Very competent service, would highly recommend!

22 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi there, thank you for sharing your positive experience and for the recommendation. We're delighted to hear that we could provide such prompt and efficient roadside assistance, especially given the challenging location. We're glad our service was friendly and helpful throughout.

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always

24 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for leaving a review Tracy!

Rated 5 out of 5 stars

Excellent service

Excellent service, tyre booked in 4 inch nail removed and tyre repaired all within 15 minutes. Roman and Gary excellent!! Will return. Thanks. Jacob

22 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

We are so pleased to hear about your positive experience with us Jacob. It's wonderful to know that our team was able to assist you quickly and efficiently; and look forward to seeing you again.

Rated 5 out of 5 stars

Very experienced staff

Very experienced staff. Prepared to go the extra mile. Gary was particularly knowledgeable and helpful

22 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Hi John, thank you for leaving a review regarding our helpful and knowledgeable team!

Rated 5 out of 5 stars

A brilliant service

A brilliant service, quick and efficient. Friendly and helpful.
Felt very confident with their professional service.

21 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for taking the time to leave us this excellent review Helen. We are glad to hear you were pleased with the service received.

Rated 5 out of 5 stars

I can’t recommend HiQ enough

I can’t recommend HiQ enough! The team were so friendly, helpful and professional from start to finish. They were really prompt, kept me informed and made the whole experience completely hassle-free.

It’s so nice to come across a garage where you feel looked after and know you’re in good hands. I’ll definitely be using them again. Thank you to the team at HiQ! 🚗😊

21 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Natalie, we really appreciate you leaving us this brilliant review and kind words of recommendation. Customer service is important to us and we are always glad to provide a helpful and knowledgeable service. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great service

Had a service and MOT done. Spotless service from the team. Time taken to explain things is much appreciated.

20 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Thank you for leaving us this great review Paul. We were glad to be able to help with your recent MOT and service.

Rated 5 out of 5 stars

I needed someone to look at a problem…

I needed someone to look at a problem with my car. After having a look at the problem, a man called Hayden came to reception took me to my car and explained to me what he would need to do to fix it. He explained it very clearly and in a friendly manner. After a very short wait, he had fixed it and I was very happy with the charge for the labour. I have been to HiQ in Lancaster before and have always been more than pleased with the friendly efficient service they provide.

20 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Jane, thank you for taking the time to leave us this excellent review. Customer service is important to us and we are always glad to provide a helpful and knowledgeable service.

Rated 5 out of 5 stars

Mum in distress

With the flash flood I had hit a pothole in a puddle and gotten stranded with a flat tyre. Breakdown cover I had would of charged a lot more and estimated to arrive in 6 hours. I rang HiQ and they helped instantly! I explained the situation and that I had a baby in the car with me. Hayden rushed out and got me back on the road not even 30 mins later. The lady who arranged it was amazing and Hayden who fixed it was fantastic. Thank you so much for saving this mum in distress! You've found yourself a loyal customer now.

20 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Jessica, thank you so much for leaving us this lovely review. We were glad to be able to help with getting you back on the road as quickly and as safely as possible. We look forward to seeing you again.

Rated 5 out of 5 stars

Excellent service

Excellent service, had a tyre problem and was sorted straight away, friendly staff, would recommend

18 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for this excellent review Ian! We're so pleased to hear that we were able to sort out your tyre problem straight away and that you found our staff friendly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Turned up at 8:30am on spec with 2 flat…

Turned up at 8:30am on spec with 2 flat tyres. Peter and Freddy got my van back on the road within the hour. Great Service.

18 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi John, thank you for leaving a review. We're so glad we could get your van back on the road quickly!

Rated 5 out of 5 stars

Vey pleased with the service i received…

Vey pleased with the service i received when i had a flat tyre. Mick did an excellent job replacing & balancing the tyre and providing helpful tips and advice. The car was not in a driveable condition so (for a very reasonable call out fee) the work was carried out in my workplace car park. Recommened.

14 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for your kind words Dominic! We're delighted to hear that we could assist you with your flat tyre and that the work carried out in your workplace car park was to your satisfaction. We appreciate your recommendation.

Rated 5 out of 5 stars

Hayden the Holiday Hero!

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check ourselves at the garage.
Hayden the Holiday Hero came to our rescue and checked all the tyres and sorted the car out! He even tolerated our nosey dog trying to supervise out of the window. Our holiday is saved!

13 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Lizzie, thank you for taking the time to leave us this excellent review. We were glad to be able to get you back on the road as quickly and as safely as possible.

Rated 5 out of 5 stars

Brilliant customer service.

Brilliant customer service.
Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning.
They sorted the problem and wouldn't charge us.
Excellant attitudes and all very friendly staff.
Well done HIQ.

10 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for your fantastic review Pat! We're so pleased to hear that our team was able to quickly resolve the issue with your tyre pressure warning light and that you found our staff friendly and helpful.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, really professional.
Many thanks guys.

7 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Andrew, thank you for writing a lovely review about the fantastic service you received recently!

Rated 5 out of 5 stars

“I wouldn’t dream of going anywhere else”

I have used HiQ Lancaster for c15 years and can state with confidence that each and every repair/service etc has been conducted with a professional and constructive attitude.
The staff are friendly and always helpful; here again, I have no complaints whatsoever - nothing but praise and thanks!
Pricing is always fair and I wouldn’t dream of going anywhere else- and I tell everyone I know!

IDLGray Lancaster.

7 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi there, thank you for leaving a great review about our friendly and professional team! We're pleased to hear that you consistently receive good service and we look forward to seeing you again.

Rated 5 out of 5 stars

Gear selector error sorted

I phoned HiQ this morning with a problem & Keira was extremely helpful & asked me to call in straight away. Staff at the garage although very busy checked my car over quickly. Hayden sorted the issues whilst I waited. I have nothing but praise for all the staff being professional, knowledgable & kind. I recommend HiQ unreservedly!

6 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Kelly, thank you for taking the time to leave us this lovely review and kind words of recommendation. We are always glad to provide a helpful and knowledgable service.

Rated 5 out of 5 stars

Very efficient and clear on pricing and…

Very efficient and clear on pricing and always good communication from the staff who are great. Would highly recommend.

3 August 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

We appreciate you taking the time to leave us this great review and recommendation, Julie.

Rated 5 out of 5 stars

Fantastic company

Fantastic business and great bunch of guys.
They’ve serviced & repaired my car & van for over 10 years, with excellent customer service

28 July 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi David, thank you for taking the time to leave a great review about the excellent service you've received from our team over the years! We look forward to seeing you again.

Rated 5 out of 5 stars

Exceptional service

Exceptional service, very professional and will definitely use again.
I went into the garage with a problem, I wasn’t booked in and they fit me in and also carried out an oil and filter change as well.
Highly recommended 100%

28 July 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for the review and recommendation Phil! It's great to hear that you received excellent service from our professional team.

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