HiQ Tyres & Autocare - Plymouth Reviews 

633
TrustScore 4.5 out of 5

4.7

Unit 205-216, Faraday Mill Business Park, PL4 0ST Plymouth, GB


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Rated 5 out of 5 stars

Kind friendly professional. Did my MOT and service when my normal garage let me down at short notice. Work completed quickly and efficiently. Kept in touch throughout. Small gift of air freshener and... See more

Rated 5 out of 5 stars

Incredible service from start to end. Rang up first thing on a Saturday to see if they could fit me 2 new rear tyres, within an hour I was there and new tyres fitted at very reasonable price. The b... See more

Company replied

Rated 5 out of 5 stars

Actually a top garage! Picked my car up at last minute due to work commitments and will 100 percent be returning again!

Company replied

Rated 5 out of 5 stars

I've been taking my car to HiQ for 6 years now, and I'm consistently blown away by their outstanding service. Their team is reliable, trustworthy, and genuinely cares about getting the job done righ... See more

Company replied


Company details

  1. #5 of 23 best companies in Tyre shop
  2. #3 of 20 best companies in MOT Centre
  3. #20 of 60 best companies in Vehicle Repair
  4. #15 of 55 best companies in Car service
  5. #5 of 12 best companies in Mechanic
  6. #2 of 8 best companies in Vehicle Inspection

About HiQ Tyres & Autocare - Plymouth

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • Unit 205-216, Faraday Mill Business Park, PL4 0ST, Plymouth, United Kingdom

  • 01752 224651

4.7

Excellent

TrustScore 4.5 out of 5

633 reviews

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4.7

All reviews

(633)

2,586 reviews in the last 12 months

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Rated 1 out of 5 stars

Incorrect diagnosis / lack of transparency

I generally have great experiences with this garage even though sometimes it can be pricey.

My engine light came on two days after a full service. It went in for a test. I had no idea it was going to cost £81 pounds. The test came back with a cat failure and I was immediately quoted £750 for a replacement. I asked to see the full report to get a second opinion only to get the answer that's what the code has said from the test. Complete cat failure. I asked about emissions test to confirm and this was quickly washed away ( at this point the engine management light was still on )

I have since been to three garages who have performed emissions testing and it has passed every time. All of which believe its a sensor issue and nothing major or expensive. HIQ love to labour over work and I am starting to believe that's why Labour costs are high. Failing to give me the report I paid for not turning the engine light off and trying to coerce me into paying £750 for cat converter. I have a funny feeling my engine management light would have gone off pretty quickly after that job and it would probably be a sensor issue 🤔 feels like I got off lucky. Don't get me wrong they do a good job and are pretty nice. But they will go out of their way to perform the pricier labour intensive option at the expense of your wallet

1 August 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there,

The Centre can assure you that the diagnosis was correct and you were provided with a report of their findings as well as them being discussed with you.

The issue you brought your car in to us for the team was to diagnose an engine management light on your dashboard, rather than any emissions issue.

The fault code stored was realting to catalyst efficiency, and after testing the lambda sensors, it became apparent that the issue was with the catlytic converter itself.

Unfortunately this is an expensive part and fairly labour intensive.

Kind Regards,
HiQ Team.

Rated 5 out of 5 stars

Hi Q garage replace valve for add blue…

Hi Q garage replace valve for add blue pump
Very courteous and kept me informed daily
Work completed promptly and within reasonable cost

7 August 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there Steve, thank you for leaving us such a great review. We hope to see you again soon!

Rated 5 out of 5 stars

Excellent communication

Excellent communication, friendly and proffesional. Will definitely use again

6 August 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for your great review Keith!

Rated 5 out of 5 stars

Great service from a lovely team.

Great service from a lovely team.
The guys at HiQ are welcoming and professional, they work quickly and are reasonably priced.
Took my car in at 8am, they diagnosed multiple issues and had it fixed by 3.30. Great work guys!

6 August 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there, Antonia! We really value your review and appreciate the feedback you provided :)

Rated 5 out of 5 stars

Trustworthy, friendly garage!!

Took my BMW in earlier this week on a whim to get my tyre puncture repaired & took my car in last minute for an MOT! Good pricing and the customer service is immaculate. Friendly staff who make your visit welcoming. I’ve struggled to find a garage that cares for your vehicles needs and gives good customer service until now. My go to garage from now. Ace service, thank you HiQ

Mr. Rabjohns

2 August 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there, Mr Rabjohns! We are so delighted to hear about your great experience with our team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Booked online

Booked online, they didn’t have all my booking. But still said bring it down and fitted quickly without any drama. All done in less than an hour! Great service and the best price for my tyres cheaper by £40 for 2 tyres. Will be back again when I need the next pair of tyres.

1 August 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

We are delighted to hear about your great experience with our team, Gary. We are always happy to help!

Rated 5 out of 5 stars

Great service

Great service, communication and advice. The ability to book a date and time online is very helpful. Would recommend.

31 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

We are so pleased to hear about your great experience with us, Dave. We were glad to help!

Rated 5 out of 5 stars

Been using for a few years now

Been using for a few years now, and always get a good service, would recommend to anyone

26 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Great service

Great service - Paul was excellent and very efficient

29 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for leaving us this great review!

Rated 5 out of 5 stars

Good service

Very nice people who kept me informed. Picked my car up and brought it back on time. Pleased with the service.

22 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for leaving us this kind review, David!

Rated 5 out of 5 stars

Excellent service can't fault the team…

Excellent service can't fault the team here, I've used these guy's a couple of times now, will definitely be back 👍

19 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for leaving us this excellent review, Roger. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Really great garage had a problem with…

Really great garage had a problem with lights on dash board which worried me and popped in on the off chance. They were very busy but managed to sort the problem for me in a couple of hours. Always very friendly and informative nothing seems to much trouble been coming here now for a few years with MOT and wouldn't go anywhere else. Highly recommended.

24 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for your kind words about the service you received with us, Ali. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Really helpful

Really helpful, friendly and chatty staff, i was definitely in safe hands/wheels. I waited in their comfy waiting room, good WiFi, great coffee and drinks available. I wouldn’t go anywhere else now for tyres!

20 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi Rachel! Thank you for leaving such kind words about the service you received with us. We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Quick,professional service from a…

Quick,professional service from a helpful and knowledgeable team,that's why they get repeat customers.

18 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for your brilliant review Warren - it means a great deal to us.

Rated 5 out of 5 stars

Efficient

Honest, informative, helpful and efficient!
Thanks guys!

17 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for the lovely review, Jo!

Rated 5 out of 5 stars

I have used this garage for a lot of…

I have used this garage for a lot of years now , would highly recommend it ,they are polite, helpful and courteous and are very capable technically,I have had a few large jobs done over the years and have been very happy with the work and the costing of jobs.Today I phoned for an MOT test was told 15.00 , when I got there they were waiting on my car ,test was done and on this occasion passed.so I was in there 45 mins at most,I will continue to use this garage.

17 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi there, we are so pleased to hear about your fantastic visit to HiQ Plymouth! We look forward to seeing you again soon

Rated 5 out of 5 stars

Great service

Excellent service from my first phone call to check they had tyre in stock.
Hi Q have a great waiting area with free hot and cold drinks. They encourage you to leave a charitable donation which we gladly did
Cannot fault them. Highly recommended.

17 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Hi John, thank you so much for your lovely review! We are so pleased to hear about your excellent experience with us :)

Rated 5 out of 5 stars

Really quick repairs after MOTfail

Really quick repairs after MOTfail, all repairs needed explained and tailored to be affordable.. really friendly staff. No complaints at all.

16 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for your kind words about your MOT experience with HiQ. We were glad to help :)

Rated 5 out of 5 stars

Highly recommend

Highly recommend, the staff are very friendly and keep you well informed with what is going on, also an added bonus my car works fine again 😆.

16 July 2024
Unprompted review
HiQ Tyres & Autocare - Plymouth logo

Reply from HiQ Tyres & Autocare - Plymouth

Thank you for leaving us such a lovely review! We are so pleased to hear about your great experience with us :))

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