HiQ Tyres & Autocare Reviews 

13,404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and efficient service, noting that repairs, tyre replacements, and general maintenance are always handled quickly and professionally. People consistently appreciate the reasonable and competitive prices, alongside transparent communication, honest advice, and friendly guidance provided throughout the entire experience. Some reviewers were not happy with occasional delays, extended waiting times, and communication breakdowns during particularly busy periods at the branch. A few consumers also mentioned experiencing unexpected mechanical issues, persistent warning lights, or accidental vehicle damage after their service was completed.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the quick, efficient, and reasonably... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, friendly, and... See more

Price

Consumers find price to be positive, frequently highlighting reasonable and competitive costs for services.... See more

Customer service

People report positive experiences with customer service, highlighting prompt, helpful, and professional... See more

Product

Users describe ambiguous interactions with product, reflecting a mix of satisfaction and severe complaints.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

I’ve been to Lancaster HiQ a few times now, and every experience has been great. The staff are always kind, efficient, and professional. A special thanks to **Matt**, who was incredibly helpful... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied

Rated 5 out of 5 stars

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check o... See more

Company replied


Company details

  1. #6 of 24 best companies in Tyre shop
  2. #3 of 20 best companies in MOT Centre
  3. #21 of 59 best companies in Vehicle Repair
  4. #14 of 55 best companies in Car service
  5. #5 of 12 best companies in Mechanic
  6. #2 of 7 best companies in Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13k reviews

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4.8

All reviews

(13,404)

2,641 reviews in the last 12 months

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Rated 5 out of 5 stars

Punctured Tyre Roadside Assistance

We punctured a tyre while driving along a windy narrow road off Windermere. Mick responded to our request for roadside assistance and was with us in a mere 90 minutes, coming all the way from Lancaster. He replaced the tyre quickly and efficiently and was very friendly and helpful throughout. Very competent service, would highly recommend!

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for sharing your positive experience and for the recommendation. We're delighted to hear that we could provide such prompt and efficient roadside assistance, especially given the challenging location. We're glad our service was friendly and helpful throughout.

Rated 5 out of 5 stars

Leaving a review on the behalf of my…

Leaving a review on the behalf of my uncle who used HiQ. Great service! Gentlemen in the reception was very friendly upon arrival and obviously knew what they were talking about. The work was done quickly and efficiently at a reasonable price. 100% will recommend to my family and friends.

20 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for taking the time to leave such a positive review on behalf of your uncle. We're delighted to hear that our team provided friendly and knowledgeable service, and that the work was completed quickly and efficiently at a reasonable price. We truly appreciate your recommendation to family and friends.

Rated 5 out of 5 stars

1 tyre and front brake pads fitted

1 tyre and front brake pads fitted.
Excellent service and communication, despite the booking system being down!

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Gary, thank you for leaving an excellent review regarding our team's customer service!

Rated 5 out of 5 stars

Good lads here

Good lads here. Fixed my “sticky” new removable towbar and attached it for 1st time to my new Honda CRV within seconds. Thank You

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Colin, thank you for sharing your experience and it's great to hear the team could assist!

Rated 5 out of 5 stars

Highly recommend

Use HiQ every year for MOT. Staff are always helpful. The work is done quickly and reasonably priced. They always do their best to keep the costs down and the work is excellent. Highly recommend.

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for your fantastic review! We are so pleased to hear that you consistently find our staff helpful and our services quick and reasonably priced.

Rated 5 out of 5 stars

Young lad deserves praise

young lad, Joe, was on his own in the workshop having several other members of staff away/not show. He did an admirable job of holding the fort and sorted me out with two new tyres in good time. Good to see a lad willing to graft and take on the responsibilty. He should be recognised and rewarded by his boss.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We're so pleased to hear about the excellent service you received Robert. It's wonderful to know that our team member handled things so admirably and got your tyres sorted efficiently.

Rated 5 out of 5 stars

First Rate Service from Joe at Evesham

Came in for some rear tyres for my BMW. I booked online. Service from Joe was exemplary from start to finish; from my follow up phone call to check the delivery and timeslot, to driving away. Despite being on his own, with one 'agency guy' for help, he got everything done perfectly and in a tight time frame, whilst under pressure. From a customer viewpoint, Joe is a credit to the company.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Ian, we're delighted to hear about your positive experience with your recent tyre fitting! It's fantastic to know that our team member provided exemplary service and managed everything perfectly, even under pressure.

Rated 5 out of 5 stars

Excellent service

Excellent service, tyre booked in 4 inch nail removed and tyre repaired all within 15 minutes. Roman and Gary excellent!! Will return. Thanks. Jacob

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We are so pleased to hear about your positive experience with us Jacob. It's wonderful to know that our team was able to assist you quickly and efficiently; and look forward to seeing you again.

Rated 5 out of 5 stars

The staff here are the best

The staff here are the best, I’ve been coming here from when they opened about 10 years ago. I always recommend here to anyone that needs tyres. Also Julie the manager always goes the extra mile to see me right and to keep my car in the road.

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for your fantastic review! We're so pleased to hear about your long-standing loyalty and that our team consistently provides excellent service. We appreciate you highlighting the extra mile our manager goes to ensure your car is well-maintained.

Rated 5 out of 5 stars

Made an appointment by phone

Made an appointment by phone , staff are very helpful,good price for the job ..will ring again differently..

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a review!

Rated 5 out of 5 stars

Efficient friendly staff.

Efficient friendly staff.
Appointment was bang on time .
Only had to wait 40 mins for my bikes MOT completion .

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your positive feedback Ray!

Rated 1 out of 5 stars

Recently took my car here to be…

Recently took my car here to be serviced, collected and the following day service light was still on and coolant light came on. Took back and they booked it back in a few days later. Next day tyre pressure warning came on so husband filled tyres as all were low so obviously none had been checked. Took in they went over it with a fine tooth comb they said to make sure everything was done properly. 4 days later tyre blew out while out driving, managed to get it to another garage and they couldn’t believe it had been checked as steel was showing all the way round the inside of rear tyre! This could have been so dangerous, we will never take any of our vehicles back there again!

18 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Theresa,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
HiQ Team.

Rated 5 out of 5 stars

Very experienced staff

Very experienced staff. Prepared to go the extra mile. Gary was particularly knowledgeable and helpful

22 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi John, thank you for leaving a review regarding our helpful and knowledgeable team!

Rated 5 out of 5 stars

Highly recommended

Highly recommended, friendly polite, great service. Had a punctured tyre and was fixed and on the road again within a great time. Would recommend to all, and will be stored in my phone for the future. Thankyou again zac.

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your excellent review Alice! We're delighted to hear that our service was friendly and efficient, getting you back on the road quickly after your punctured tyre. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Highly recommend

Absolutely fantastic experience with these guys. They let me take my car in late on a Friday afternoon, were cheerful and polite, and fixed it there and then for a great price. I’ve been before and always feel that they are genuinely there to help and provide a honest service, without any attempt to rip anyone off. Very highly recommend without hesitation.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, we're happy to hear that our team was cheerful and polite, and that we could fix your car quickly for a great price. It's wonderful to know you feel we provide honest service.

Rated 5 out of 5 stars

Annual MOT test

Hi-Q fitted our car in for an MOT next day. They sourced & replaced the rear tyres with ease.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your positive feedback Louise!

Rated 5 out of 5 stars

Excellent bunch of guys

Excellent bunch of guys. Fast and efficient. Will definitely use these again. Can’t fault them at all

20 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Shelly. We are so pleased to hear that you found our team fast and efficient, and we look forward to helping you again in the future!

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