HiQ Tyres & Autocare Reviews 

13,386
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and efficient service, noting that repairs, tyre replacements, and general maintenance are always handled quickly and professionally. People consistently appreciate the reasonable and competitive prices, alongside transparent communication, honest advice, and friendly guidance provided throughout the entire experience. Some reviewers were not happy with occasional delays, extended waiting times, and communication breakdowns during particularly busy periods at the branch. A few consumers also mentioned experiencing unexpected mechanical issues, persistent warning lights, or accidental vehicle damage after their service was completed.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the quick, efficient, and reasonably... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, friendly, and... See more

Price

Consumers find price to be positive, frequently highlighting reasonable and competitive costs for services.... See more

Customer service

People report positive experiences with customer service, highlighting prompt, helpful, and professional... See more

Product

Users describe ambiguous interactions with product, reflecting a mix of satisfaction and severe complaints.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

I’ve been to Lancaster HiQ a few times now, and every experience has been great. The staff are always kind, efficient, and professional. A special thanks to **Matt**, who was incredibly helpful... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied

Rated 5 out of 5 stars

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check o... See more

Company replied


Company details

  1. #6 of 24 best companies in Tyre shop
  2. #3 of 20 best companies in MOT Centre
  3. #21 of 59 best companies in Vehicle Repair
  4. #14 of 55 best companies in Car service
  5. #5 of 12 best companies in Mechanic
  6. #2 of 6 best companies in Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13k reviews

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4.8

All reviews

(13,386)

2,625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Good price, fast service and friendly staff.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review David.

Rated 5 out of 5 stars

The staff

The staff, particularly Tom, were helpful and efficient. My particular problem was resolved exceptionally quickly.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Michael.

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you to Colin and the team for sorting my car out so quickly.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for taking the time to leave us this fantastic review. We are so glad we could get your car sorted out quickly for you.

Rated 5 out of 5 stars

Brilliant customer service.

Brilliant customer service.
Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning.
They sorted the problem and wouldn't charge us.
Excellant attitudes and all very friendly staff.
Well done HIQ.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your fantastic review Pat! We're so pleased to hear that our team was able to quickly resolve the issue with your tyre pressure warning light and that you found our staff friendly and helpful.

Rated 5 out of 5 stars

Trustworthy and reliable

I have been going to the same garage for several years now, and I would give a five star service every time. Very trustworthy and reliable.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Jessica. We are so pleased to hear that you consistently receive five-star service and that you find our team trustworthy and reliable.

Rated 5 out of 5 stars

Gavin and the team are courteous

Gavin and the team are courteous, knowledgeable, polite and thorough...v.g👍

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave such a positive review Ian! We're so pleased to hear that our team provided you with excellent service.

Rated 5 out of 5 stars

Always my first choice

Communication throughout was good. After a small delay sourcing the tyres, new time and date was booked and work completed as planned.
Prices are always competitive and the staff are friendly and professional.
Always use this garage and would recommend to anyone.

4 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Nicola, thank you for the lovely review and recommendation! It's great to hear that the team are always friendly and professional, we look forward to seeing you again.

Rated 5 out of 5 stars

Great service

Great service, reasonable prices and they didnt rip me off!!
Staff are always helpful, contact you as soon as theres an update on vehicle

24 July 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaviing a lovely review about our helpful and communicative team!

Rated 3 out of 5 stars

Lovely lady on the desk however fairly…

Lovely lady on the desk however fairly unhappy with the service. When I booked the tyre it was not said it was out of stock and had to be ordered in. So I arrived from 8:30 as per the email and was told it wouldn’t be there until 10:30. So I came back at 10:30 and was then an extra hour wait whilst the extra walk ins were served. Feel like this could have been better organised to help people understand the time that they need to come in for

6 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Robbie,

Customer service is extremely important to us here at HiQ.

Please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.

We will be glad to investigate this matter further immediately.

Kind regards,

HiQ Team.

Rated 5 out of 5 stars

Super people

Oh! It was so amazing to get the support I needed! I was so stressed and felt like I was losing hope of getting my car sorted, after the other garage didn’t do the job properly and something else went wrong with my car.
I stood there absolutely lost and had no idea what to do! The other garage straight away showed me a huge price for the part and basically said that’s just how it is. But these guys actually took the time to come up with a plan and look for ways to keep the cost down.
The boys helped me come up with a plan, looked at my car without charging me, let me come back a few times when I had questions, and then fixed it with care and consideration, even though the work took longer than expected.
I didn’t know if I would be able to pay the price, but they met me with compassion and understanding. I’m so grateful for the way they supported me throughout this whole process.
God Bless them!

7 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Anna, thank you for taking the time to leave a lovely review! It's great to hear that the team were so helpful and took the time to answer all of your questions before helping to get your car back on the road for you. We hope to see you again!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, really professional.
Many thanks guys.

7 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Andrew, thank you for writing a lovely review about the fantastic service you received recently!

Rated 5 out of 5 stars

Prompt booking.

Prompt booking.
Excellent quick service.
Friendly and helpful staff.
Very pleased

7 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a great review about the excellent service you received from our friendly team!

Rated 5 out of 5 stars

Absolutely brilliant service .

Absolutely brilliant service , threw in a free pollen filter! Would highly recommend. Top service

7 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the review and recommendation Colin! It's great to hear about the brilliant service you received, and we hope to see you again.

Rated 5 out of 5 stars

Always great service

Always great service. This is my go to place.

6 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Patrick, thank you for leaving a review about the great service you consistenly receive from our team! We look forward to seeing you again.

Rated 5 out of 5 stars

“I wouldn’t dream of going anywhere else”

I have used HiQ Lancaster for c15 years and can state with confidence that each and every repair/service etc has been conducted with a professional and constructive attitude.
The staff are friendly and always helpful; here again, I have no complaints whatsoever - nothing but praise and thanks!
Pricing is always fair and I wouldn’t dream of going anywhere else- and I tell everyone I know!

IDLGray Lancaster.

7 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a great review about our friendly and professional team! We're pleased to hear that you consistently receive good service and we look forward to seeing you again.

Rated 1 out of 5 stars

We were assured the vehicle had been…

We were assured the vehicle had been thoroughly serviced and was very capable to tour France. 5 days into the trip a warning ENGINE FAULT appeared on the dashboard screen. Diagnostic testing revealed abnormal Engine Control Module and Safety and Gateway Module ie. a severely damaged engine (oil pump dysfunction, timing chain, inlet camshaft angle offset).
I am bewildered that these faults were not identified at a full service!

17 July 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Scott,

Customer service is extremely important to us here at HiQ.

Please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.

We will be glad to investigate this matter further immediately.

Kind regards,

HiQ Team.

Rated 5 out of 5 stars

Excellent value and excellent service

Excellent value, fast efficient and reliable service. The staff are polite and helpful. I trust this retailer after repeatedly receiving excellent service.

7 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi John, thank you for leaving a review! It's great to hear that you repeatedly receive excellent and efficient service from our team - we look forward to seeing you again!

Rated 5 out of 5 stars

Brilliant service from start to finish

Absolutely brilliant service. Kept me updated every step of the way and took the time to explain exactly what they had found. Rather than just replacing the failed part, they properly investigated why it had happened and checked for any underlying issues. Really thorough, knowledgeable and reassuring throughout. Would definitely recommend.

6 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Megan, thank you for taking the time to leave such a great review - we really appreciate the recommendation too! We're pleased to hear that the team were so thorough and that you were happy with how they commnicated with you throughout the process.

Rated 5 out of 5 stars

Very Efficient

Easy to book, times to suit my schedule, quick & efficient service.

4 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We appreciate you leaving us this great review.

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