HIRESTREET Reviews 

Waste of time and money

I've been a customer now for a while and I swear by Hirestreet for all my clothes for any occasion now. The best outfits without the unnecessary factor of purchasing something you're only going to wear once that then sits in your closet doing nothing because you dread repeating yourself. I recently had a major malfunction with one of the dresses but Isabella was more than gracious and helpful in responding to me and ensuring I felt like a valued customer by the end of our interaction. I have and will continue to shout about Hirestreet and recommend to all my friends.

I love the concept of Hirestreet and loved the dresses. I just wish the customer experience was better.
I ordered 5 dresses for 30 days, one was unavailable so got offered another replacement. This was great.
I was a bit let down when all the dresses arrived in a small box, no protective covers or even an invoice, delivery note or any instructions. One of the dresses had slight damage and I was given a discount code but honestly the cost to hire is so reasonable a discount code isn’t really worth it. I’ve also returned the parcels and not received any update from Hirestreet that they have been received. None of these things are deal breakers just small improvements that would really make this a great customer experience.
I would 100% use again as sustainable and for occasions great to get a wear once dress, I just wish it was a nicer experience. Even low end fast fashion companies send items out in protective bags etc.

I took up the 2 for £30 offer, plus I paid for insurance, the items were received, I tried them on, they didn’t fit so I returned them within an hour! I am not entitled to a credit refund or exchange as I took up an offer! Make sure you understand the T&C of this site. Sustainable yes, as long as clothes fit you.

UPDATE: Thank you Hirestreet for your reply and for the solution you have offered. I appreciate your comments and I think that your page still needs to be more transparent to customers regarding your stance, as upon review of your T’s and C’s I still found that the information was not clearly available. I think that what you have is a great idea, but people will feel cheated, as I did, when the information surrounding returns of unworn clothes is not clear. For your outstanding customer service in this situation I have amended my review.

What a find! My daughter found this site for me as I had seen a dress for a important occasion but my size was out of stock and running out of time...there was the dress, my size and ordered with delivery very quickly. Garment was beautiful and exactly what I wanted. The process is so easy and simple, what a brilliant idea! Thank you so much!

I came across HireStreet when I was looking for a black tie gala outfit. I tried it out and was so incredibly impressed with the price, service and products that I am back again! This time I rented 5 items for £55 - I need an outfit for a cocktail party and a black tie optional wedding. The 5 items arrived in great condition (most with the original tags still on them) and 3 of them fit perfectly. Now I have to decide which 2 outfits to pack!

Amazing service can’t recommend hire street enough, use it all the time now.

Didn’t like either and both suits came in a ball which meant they would need steaming .., didn’t wear either

I hire clothes from Hire Street a lot and always have a great customer experience. The clothes are great quality and the staff always happy to help with any queries.

The dress was arrived in Motherwell instead Surrey
My address was deleted from the package i was supposed to receive.
It is a joke and i want my money back.
I m live in Surrey...Leatherhead
You destroyed my party.

I have ordered several times now from Hirestreet and have never been disappointed. The items always arrive in good time and the process of ordering and returning is a straightforward one. I have recommended to all of my friends as I think it’s a great idea especially for special events - I’ve hired for races, parties, a wedding and a cruise. I ordered 3 items for over the festive period recently and one became unavailable. Not only was I given a the opportunity to choose up to three items from which a replacement would be made, I was also given a generous 30% discount code for a future order which I’ve already used! Highly recommended.

Renting outfits is the best thing I ever did! It's wonderful to have beautiful new outfits without the price tag (and without feeling guilty for having spent a lot of money on something and then hardly ever wearing it).

Order arrived on time and dresses were in perfect condition, very impressed

Ordered 2 items for secure purposes for the day one didn’t fit to size as too tight not stretchy at all eventhough I’m a size 8. The other was just not good eventhough it fit

I still don’t have my outfit!!! It was due to arrive 4 days ago

Delivery came before my chosen date (I think because it was a Monday) so super happy with that! And the dresses were amazing also quality and looked 👌🏽on. Sizing was as described. Can’t fault anything.

Excellent customer service. There was an issue with one of the items on my order. Offered a replacement of choice. They added 2 pieces on and gave a discount off next order. Polite and apologetic about it. How a business should be run. Very impressed. I have ordered about 4-5 times previously with no issues either. A fantastic service overall.

I love Hirestreet! I rented 5 items for a recent work trip to Paris, rather than having to invest in buying things I would hardly wear again. The items arrived very quickly and all fitted perfectly.
I loved 1 item so much that I enquired about buying it. The response from Lucy was super fast including an offer to buy and a link to make payment. The process was really easy and I now own something I never would have purchased (its camel coloured cashmere and I have 2 young children!) but absolutely love.

In short I am now a massive convert to rental because of my experience with Hirestreet.

Excellent all round, fabulous clothes very responsive staff all very eager to help clothes arrived quickly and looking brand new label enclosed for easy return plus you get high end dresses costing hundreds for, in my case, £30 (some are more expensive some are less it depends what you choose m) true to size and I got tons of compliments 😀