HIRESTREET Reviews 

796
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery, the wide variety of beautiful clothing options, and an exceptionally helpful support team that makes renting outfits completely seamless and stress-free. Many consumers love using this sustainable alternative to buying fast fashion for weddings, special events, and effortlessly refreshing their everyday wardrobes with new items. However, some people mentioned frustrating issues with items not fitting correctly despite carefully checking measurements, and encountering unexpected difficulties with the exchange process. A few reviewers also noted occasional delays in customer service responses, alongside noticeable problems with subpar packaging on recent deliveries.

What people talk about most

Product

Users describe positive interactions with product, expressing appreciation for the fantastic clothing options... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team as quick, helpful,... See more

Service

Reviewers highlight positive aspects of service, praising the brilliant range of items and fantastic overall... See more

User experience

Consumers find user experience to be positive, highlighting fantastic clothes, excellent customer service,... See more

Order

People report positive experiences with order, highlighting super quick delivery and a great selection of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... See more

Company replied

Rated 5 out of 5 stars

The overall renting experience with Hirestreet is seamless, easy and great! Perfect for a busy person like me where I just don’t have the time to do shopping. The subscription feature is good too as i... See more

Company replied

Rated 5 out of 5 stars

Hirestreet is great for rotating my wardrobe and letting me try beautiful clothes that I otherwise wouldn't buy for myself. Perfect for wedding guest outfits, as well as summer dresses and office work... See more

Company replied

Rated 5 out of 5 stars

I love using Hirestreet as an alternative to buying fast fashion. I initially started using them for events (who wants to buy an expensive dress every time they're invited to a wedding!) but I recentl... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

796 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(796)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

brilliant company who will go out of…

brilliant company who will go out of their way for you. I have used Hirestreet twice now and have loved the clothes and found the company to be very responsive.
The returns are easy

4 November 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Lisa,

Love your review - I've shared with our Customer Experience team.

Great to hear you've found everything super easy to use.

Love,
Hirestreet xx

Rated 5 out of 5 stars

Great service for any event!

1st time using the service and will never look back for any events. Attended a black-tie wedding. Great value for money to rent and return a dress £10. Bargain!
Dress arrived very promptly within 2days of ordering. And lengthy 15days to rent, bonus.
Size true to description.
Return was quick and easy, keep your brown bag and pre printed returns label.
Simple.
Will be recommending to others.

21 October 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Paula,

Thank you so much for leaving such a descriptive review, we know our community really appreciate the importance of 5/5 reviews and we are so grateful for your kind words!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

I’m raving about it to family and friends

I think this is a fantastic service; having the prepaid returns label in the original packaging really helped me, too. My email correspondence with the team has also been great, they made sure I fully understood the process, loved the dresses (two, true to size) and will be using this rental service again!

31 October 2023
Unprompted review
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Reply from HIRESTREET

Hi Jade,

Thanks so much for your review - we really appreciate you taking the time to share your experience.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

I love hirestreet

I love hirestreet! Been renting for almost a year now. I never had a problem. Its very easy and quick process and whenever im out I'm wearing different dresses all the time thanks to hirestreet.

30 October 2023
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Reply from HIRESTREET

Hi Dolma,

Thank so much for your review, we really value your orders and hope we can welcome you back for many more!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Great service…

I really like the idea of renting items, especially for someone like me who prefers wearing new dress on every occasion it is a great service. Huge choice and very friendly customer service. Very speedy response.
And in addition in case if you fell in love with the item you rented there is an option to buy it and keep it.
Definitely recommending to try.

31 October 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Katie,

We love that we can now offer the chance for our community to buy their rental, especially love this if you've rented previously and know you'll continue to wear it!

Great to hear you love our choice and service - looking forward to seeing what you rent with us next.

Love,
Hirestreet xx

Rated 5 out of 5 stars

The only clothes renting site I will use!

I’ve ordered from Hirestreet consistently now for the past 4 months and I’ve always had a pleasant experience. Not to mention there are some beautiful clothes to choose from! I tell everyone about Hirestreet and will always rent my occasion outfits from here.

There was an issue with one of my orders in that the dress I ordered for my birthday party was no longer able to be hired. Lucy made me aware months prior and gave me a choice to replace it. She was absolutely lovely and my emails were replied to so quickly and resolved. Hirestreet, please keep it up because there aren’t many clothes renting brands out there that do it like you do. You have a customer forever.

1 November 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Caroline,

We are so thankful for your review and appreciate your feedback as we look to offer the best service and ultimately the most diverse range of rental outfits.

We love having you!

Love,
Hirestreet xx

Rated 5 out of 5 stars

amazing customer service

The customer service was amazing and went above and beyond.

31 July 2023
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Reply from HIRESTREET

Hi Nia,

Thanks for making our day!

So thrilled to read your review and sharing your compliments.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Can’t fault it

Have used this service three times now and I have absolutely loved it. Gorgeous outfits usually way out of my price range at my fingertips, as well as being sustainable which is a real plus for me as I have quit buying new sequins or other new plastic materials/fabrics.

The only issue I had was sizing but that was easily solved by ordering well ahead of time, trying it on, then if it doesn’t fit you can send it back for rental credit to use when reordering for the actual event. I only had to do it once to know my size for future orders.

Excellent and friendly customer service. Can’t wait to find my next outfit!!

19 October 2023
Unprompted review
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Reply from HIRESTREET

Hi Joanna,

Thanks so much for your review, we love offering a new option to those wear-one-time-sequin outfits you might avoid buying outright.

A girl still needs to shine!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Really great first experience using hirestreet

Really great experience using hirestreet. It was absolutely seamless and so easy to send and receive a gorgeous outfit.

I hired a dress for a black tie gala event and received so many compliments! I've told nearly everyone I know about hirestreet.

I love the fact it's a sustainable solution to fashion. What a fabulous business model and I hope we can all help to support it.

I've already put in my next order x

5 October 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Vicki,

Brilliant - glad to hear you've booked with us again so soon!

Lots of love,
Hirestreet xxx

Rated 5 out of 5 stars

Excellent service

I've hired dresses from Hire Street for various black tie events and more recently a wedding. They deliver on time and the customer service team are super prompt and helpful on emails when I've needed to amend an order. I highly recommend!

12 October 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Thembe,

Lovely to read your review and thanks for recommending us - see you back renting with us soon!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Overall very helpful and friendly!

Overall very helpful and friendly, even when something went wrong with my order (through no fault of their own) they quickly rectified the situation in a friendly manner! Thank you!

27 September 2023
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Reply from HIRESTREET

Hi Ceira,

You're so welcome!

Thanks for your kind words, it means a lot!

Love,
Hirestreet xx

Rated 5 out of 5 stars

Loads of helpful reminders about the…

Loads of helpful reminders about the delivery and return dates, really clear instructions. Everyone was asking about my birthday outfits!

27 September 2023
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Reply from HIRESTREET

Hi Tiffany,

Love this review, we are so glad you find our reminders and instructions clear and easy to follow.

Looking forward to seeing what you rent for your next occasion!

Love,
Hirestreet xx

Rated 1 out of 5 stars

Would not buy again - customer service is good

I ordered four months in advance for a dress and then received an email a few months later saying it wasn’t available, so I chose an alternative dress. One day before delivery I received another email (for the same order) saying my dress wasn’t available again and I needed to chose a new one again… I don’t feel like 24 hours is enough time, especially as I couldn’t find a dress I then liked from the short notice and what was left in stock. Customer service was good and gave me a full refund, but based on security of knowing if you’ll have the product on time for your event, I wouldn’t order from them again. The stress is not worth it!

27 September 2023
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Reply from HIRESTREET

Hi Olivia,

We are gutted to hear this issue happened - twice on your order.

The nature of rental means we are allowing outfits the chance to be worn multiple times, but sometimes this means outfits arrive back with us in a state we're not comfortable renting out again to the next customer so need to remove from circulation.

We hate to disappoint and always try to offer a replacement where we can with as much notice as possible but sometimes with dresses booked back to back the timeframe for notice is quite close to the next order and we're sorry this was the case on this occasion.

So grateful that you found the service good, our team work hard to check orders due for delivery to ensure they can be sent.

Thanks again,
Love,

Hirestreet xx

Rated 4 out of 5 stars

Really easy experience so far using…

Really easy experience so far using HireStreet, dresses arrived ahead of time and are as pictured. Only problem is there is a slight snag/fuzzy patch on one dress which is noticeable so I won't be choosing to wear that one, and dresses arrived in one paper bag all together, not individually wrapped - better for the planet but felt a bit like a jumble sale when I opened the paper bag. Still great though and will definitely use HireStreet again.

27 September 2023
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Reply from HIRESTREET

Hi Anna,

Thanks for your honest review

We are trying to make sustainable fashion more accessible by enabling our customers to rent amazing outfits for a fraction of the retail cost.

Due to the nature of rental, items may display minor damages, but these should not affect the wearability, we want to increase the number of wears an outfit can have to prevent so much from being sent to landfill.

Not every outfit can be brand new as they will be worn by other renters like yourself, but be assured that each garment goes through our specialised sustainable washing technology to make sure it’s in the best condition for the next renter, including ozone chambers and ozone washing machines.

We hope you requested rental credit where eligible for the outfit which was unsuitable this time.

We also make an effort to reduce our use of one-use disposable packaging so use these mailer bags to be more environmentally conscious but appreciate your feedback.

Thanks again.

Love,
Hirestreet xx

Rated 5 out of 5 stars

Beautiful high quality dresses at a fraction of the cost and better for the environment

I found Hirestreet because I was looking for a sustainable way to provide my bridesmaids with dresses. Weddings can cause a lot of waste and environmental damage and so I wanted to rent dresses instead of buying them for single use. Hirestreet offered a variety of beautiful dresses one of them in particular ( Asos Design Bridesmaid Cami Pleated Tulle Maxi Dress In Rose Pink ) was absolutely stunning. The dress was incredibly flattering on all of my bridesmaids. To buy the dress would’ve been £80 however I was able to rent it out a fraction of the cost without causing any waste. When I wanted to return the dresses, I was granted rental credits to re-order the correct sizes within 20 minutes of posting the package back. I will certainly be using Hirestreet again and recommending it to everyone whether for weddings or other formal occasions.

2 October 2023
Unprompted review
Rated 5 out of 5 stars

The best rental experience

I’ve ordered a few times from Hirestreet and I love everything about the compan. The concept, outfits themselves and using photos of real people so you can see how the clothes will look before ordering. I’ve just placed an order ready for Christmas/NYE time as I can see they’ve changed the pricing for the better compared to my previous orders! This is going to make me order even more than, so simple to rent and return and always gorgeous clothes in great condition.

1 October 2023
Unprompted review
Rated 1 out of 5 stars

Cancelled my order 2 days before my event

This was my first time hiring a dress and my first time using this company to do so. I got an email 2 days before my event telling me the dress was not available and to pick three other choices. I received an email the following day stating those dresses were now not available either leaving me with no time to buy a dress for my event. I’m frustrated because I thought this may be my new alternative to buying a dress for every occasion. I booked the hiring of the dress at the start of this month so I’m disappointed issues have cropped us so close to my date. I wouldn’t use this service again.

21 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Emma,

We are so sorry to read your disappointment in our services recently.

We try hard to keep our availability as accurate as possible, but cannot account for previous customers returning items late and/ or damaged close to future orders which is out of our control.

We are so sorry you feel this has dampened your enjoyment of rental, I know the team did the best they could to offer a replacement and instead provided full compensation when we could't find any alternatives this time.

We hope you give rental a second chance, we take your feedback on board and hope to improve in the future.

Love,
Hirestreet xx

Rated 5 out of 5 stars

Easy process & friendly staff

The whole process with Hirestreet was very simple. They had a good selection of dresses, a perfect one for my occasion and the arrived no problem. When I wore the dress it got a little damaged but because I had accidental damage cover they fixed it no problem! All the staff I emailed were lovely and helpful, can’t wait to have an excuse to hire another dress!

9 September 2023
Unprompted review
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Reply from HIRESTREET

HI there!

Thanks so much for your lovely review and feedback.

Lots of love,
Hirestreet xx

Rated 3 out of 5 stars

£20 minimum order is an unnecessary pain

Lots of beautiful dresses to hire for £10 for 30 days. All great until you get to checkout to find there is a £20 minimum spend. By trying a second to try on your money is then lost to ‘credits’ meaning you have to go back at rehire at some point. Lost my purchase unfortunately 👎

20 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hello!

We are trying to offer a range of fantastic outfits for super value for money, and want our customers not to lose out on trying on a back up dress should their first option not fit by offering credit to use in future on our site.

We are sorry to hear this doesn't suit what you are looking for on this occasion and value your feedback and suggestions.

Thanks again.
Love,

Hirestreet x

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