HIRESTREET Reviews 

796
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery, the wide variety of beautiful clothing options, and an exceptionally helpful support team that makes renting outfits completely seamless and stress-free. Many consumers love using this sustainable alternative to buying fast fashion for weddings, special events, and effortlessly refreshing their everyday wardrobes with new items. However, some people mentioned frustrating issues with items not fitting correctly despite carefully checking measurements, and encountering unexpected difficulties with the exchange process. A few reviewers also noted occasional delays in customer service responses, alongside noticeable problems with subpar packaging on recent deliveries.

What people talk about most

Product

Users describe positive interactions with product, expressing appreciation for the fantastic clothing options... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team as quick, helpful,... See more

Service

Reviewers highlight positive aspects of service, praising the brilliant range of items and fantastic overall... See more

User experience

Consumers find user experience to be positive, highlighting fantastic clothes, excellent customer service,... See more

Order

People report positive experiences with order, highlighting super quick delivery and a great selection of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... See more

Company replied

Rated 5 out of 5 stars

The overall renting experience with Hirestreet is seamless, easy and great! Perfect for a busy person like me where I just don’t have the time to do shopping. The subscription feature is good too as i... See more

Company replied

Rated 5 out of 5 stars

Hirestreet is great for rotating my wardrobe and letting me try beautiful clothes that I otherwise wouldn't buy for myself. Perfect for wedding guest outfits, as well as summer dresses and office work... See more

Company replied

Rated 5 out of 5 stars

I love using Hirestreet as an alternative to buying fast fashion. I initially started using them for events (who wants to buy an expensive dress every time they're invited to a wedding!) but I recentl... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

796 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(796)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hirestreet have sustainability down to…

Hirestreet have sustainability down to a fine art. The choice of rental clothes for all occasions is great. Saved me a fortune
Also the customer service is ⭐️ ⭐️ ⭐️⭐️⭐️

18 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Mollie,

Your review has made us so happy!

Thrilled to hear you love the choice and we are so grateful for your feedback on our customer service team which I have shared direct right away.

All the best
Hirestreet xx

Rated 5 out of 5 stars

Amazing customer service

I will definitely be using HireStreet again! There was a problem with one of my selected hires and I was contacted immediately to select an alternative. The process was so slick and efficient. I couldn't recommend using this service more - I really appreciate how attentive the customer service was especially.

14 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Jess,

Thanks so much for your review and feedback on how our team handled the issue on your order recently.

We really appreciate hearing how your order was dealt with and glad this was well received!

Lots of love,
Hirestreet xx

Rated 1 out of 5 stars

Beware of delays and having to get an emergency outfit

It would be a neat service if they did their deliveries better. They cost me a new dress because they couldn't deliver on time, even though I did warn them about the fact that I had a flight to catch.
Very disappointed with how they managed the situation. I ended up having to buy a dress at full price on the day before the wedding, before my flight. They offer credit for other dresses to compensate me, but that doesn't measure up to the money I had to pay for the emergency dress (which is the same model, brand and size as the one I rented).
I don't think I'll be using Hirestreet ever again, sorry.

8 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Carla,

We are so sorry to read your review with disappointment in our service.

We use Royal Mail to dispatch all orders on a 24hr delivery tracked delivery service and as a third party courier, we are not able to 100% guarantee delivery timings on every order but we try our best to send orders out ahead of schedule where possible though sadly delays can happen out of our control.

I've followed up with the team today to check a full refund and credit was issued as a goodwill gesture - even before the order has been sent back to us. We are unable to refund monetary compensation when credit has been used on an order and I understand the team have also offered free rentals in light of these issues.

We are apologise that you been unhappy with our resolution options, I know the team are gutted the delivery did not arrive in time for your event and this has caused extra stress to you.

We review our chosen courier delivery service carefully, and I've fed back your frustrations to the wider team today.

Thanks again.
Hirestreet xx

Rated 5 out of 5 stars

I am happy to give a 5 star plus to this…

I am happy to give a 5 star to this amazing company, I am delighted by their service and I will certainly continue using it. Customer service is amazing, very quick and kind responses and solutions. Outfits are so beautiful and the info provided in terms of size, fitting and pictures are so reliable.

9 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Rita,

Thanks so much for your review and feedback, we are so thankful you've taken the time to share your views and we look forward to welcoming you back soon!

Love,
Hirestreet xx

Rated 5 out of 5 stars

I’m a rental convert!

I’ve used HireStreet a few times now and it’s a game changer! I love their range of choices (I find some rental services have limited options), reasonable prices and just how easy it is to return. No fussy forms! The customer service is fantastic aswell - super speedy, personable & reliable. Can’t wait to use again! Thank you so much HS!

1 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Georgia,

We really value our community's feedback and are thrilled to read your comments, it means so much!

Love hearing how you're thrilled with the choice, we're excited to see what you rent with us next!

Love,
Hirestreet xx

Rated 4 out of 5 stars

Great experience.

31 August 2023
HIRESTREET logo

Reply from HIRESTREET

Hi Allison,

Thanks for your reviewed, we'd love to get your experience up to 5 stars, please do share any further feedback so we can look to improve!

Love,
Hirestreet x

Rated 5 out of 5 stars

No issues

I hired two dresses, they arrived in time and were as pictured.
The size reviews were helpful, as they told me to buy my actual size for one and to size down for the other, and they were absolutely right.

27 August 2023
HIRESTREET logo

Reply from HIRESTREET

Hi Lisa,

Thanks so much for your review!

Lots of love,
Hirestreet xx

Rated 3 out of 5 stars

Outfits weren’t suitable or fitted…

Outfits weren’t suitable or fitted correctly. Service however was great clothes arrived in good time and it’s easy to return.

27 August 2023
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Reply from HIRESTREET

Hi Maxine,

Thanks for your feedback, sorry to hear your outfits were unsuitable this time.

We offer rental credit or exchanges on items returned unworn, so even if they are not a great fit, just drop us a message and fill in a short form and we can either send a replacement or issue rental credit to spend on our site for up to 6 months in the future.

Our team have dropped you a message now so you don't miss out!

Love,
Hirestreet xx

Rated 5 out of 5 stars

Totally brilliant!

Totally brilliant!
Hired two beautiful dresses, only needed one.
So quick and easy, dresses even arrived early.
Can't wait to hire again!

27 August 2023
HIRESTREET logo

Reply from HIRESTREET

Hi Frances.

Thanks for leaving us a review, great to hear we will be welcoming you back to rent withs us again very soon!

Love,
Hirestreet x

Rated 5 out of 5 stars

Brilliant

I have used Hirestreet twice now, items have been lovely quality and the service has been great each time. The second time around I didn’t end up wearing the items due to sizing (I should have checked), but it wouldn’t put me off using again.

27 August 2023
HIRESTREET logo

Reply from HIRESTREET

Thanks so much for your feedback!

Love,
Hirestreet x

Rated 5 out of 5 stars

Parcel arrived early and I wasn’t…

Parcel arrived early and I wasn’t disappointed with the dress that I hired.

27 August 2023
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Reply from HIRESTREET

HI Loraine,

Love your review, we are so pleased to hear you enjoyed wearing your rental.

Love,
Hirestreet xx

Rated 5 out of 5 stars

Great service

Great service! Will certainly use again!

27 August 2023
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Reply from HIRESTREET

Hi Alice,

Thanks so much for your review - we hope to see you soon!

Hirestreet xx

Rated 5 out of 5 stars

LOVED using this service

LOVED using this service! The dress actually arrived earlier than the planned date so I had plenty of time to get prepped for the day :) I felt so lovely in the dress and got lots of compliments. Would definitely recommend as this was a dress I loved but probably wouldn’t wear again so it was perfect!

2 September 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Katie,

We really appreciate you taking the time to share these lovely words with us.

We are thrilled to hear you loved your rental and enjoyed wearing it to your event recently.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Great support from Customer Service

Had to exchange a dress for a different size and support responded really quickly and gave me a rental credit so I was able to get the new dress in time for my event. I also love that their sizes/choice of dresses is always expanding.

22 August 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Thanks so much for your review!

We really appreciate hearing your feedback.

Love,
Hirestreet xx

Rated 5 out of 5 stars

I rented such a beautiful dress from…

I rented such a beautiful dress from Hirestreet to wear to a wedding. The process is really easy. It’s a much more sustainable way to shop ensuring we aren’t creating dresses to be worn once and then never again. Will definitely be using this again.

21 August 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Megan,

Thank you so much for your lovely feedback, we really appreciate hearing from our community and are thrilled to read you will be returning very soon!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Amazing!

Amazing service and company. I use them for every single wedding, hen do, holiday and big event now - and I get to wear lovely clothes that I would never buy for myself. Outfits always arrive on time, and on the very few occasions there have been little issues the customer service has been fantastic. They get new stuff frequently too so I can try different dresses. Thank you!

24 August 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Rachel,

We are so grateful you've taken the time to leave such a great review and we love to hear about all the times you've used rental already!

Love,
Hirestreet xx

Rated 5 out of 5 stars

Impressive service

The process was so simple and easy. All the communication was easy to follow and I received prompt replies to my queries. Will definitely be ordering again!!

15 August 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Nikki,

Thanks so much for your lovely review and we are so excited to welcome you back and see what you rent with us next!

Lots of love,
Hirestreet xx

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