The insurance policy is flexible and competitively priced. Lost a star because: - It is not at all clear how to add Employers Liability insurance - You have to add Public Liability before you get an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just spoken to a real human at Hiscox, who enabled me to change my cover, optimise the costs and was really friendly and helpful to boot. No endless AI Chat-bots No Automated Phone Hell (key in you... See more
Company replied
Quotes are competitive priced with Hiscox, but in particular, I was speaking with one support rep who's name is 'Jake Giordano', I hope I've spelled that correctly. His customer support skills we... See more
Company replied
I find using the internet can be tricky and there were one or two moments I thought I might have got something wrong. I therefore phoned them and spoke to a charming lady who checked everything for m... See more
Company replied
Company details
- #199 of 227 best companies in Insurance agency
Information provided by various external sources
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 60,000 homes in the UK. We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.
Contact info
United Kingdom
- 08002471902
- contactus@hiscox.com
- www.hiscox.co.uk
4.3
Excellent
2k reviews
Asks customers to review
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Reply from Hiscox
Dear Customer,
Thank you for your review. Quickly and accurately servicing our customers is always one of our main goals.
Hiscox Support Team
Reviews@hiscox.com
Very good easy to follow
27 February 2026
Reply from Hiscox
Dear Customer,
Thank you for your review. We are glad to receive your positive feedback.
Hiscox Support Team
Reviews@hiscox.com
Reply from Hiscox
Dear Customer,
Thank you for your review. We are glad to receive your positive feedback.
Hiscox Support Team
Reviews@hiscox.com
Terrible service from a faceless…
Terrible service from a faceless company who refuse to speak with there on going customers been insuring with them for our event for years but this year they recused and tried to put us onto a broker
Refused to make contact with me to discuss the reasons any company that does not want to speak to a customer shouldn't be in business
26 February 2026
Unprompted review
Reply from Hiscox
Dear Steve,
I am sorry to hear you had a frustrating experience, this is certainly not the level of service we expect for our customers. In order for us to look into this in more details, could you please send us your policy number, claims number (if you have one) and a little background on your issue to reviews@hiscox.com. We can then direct this to the appropriate team who will look into this.
Thank you in advance.
Hiscox Support Team
Reviews@hiscox.com
Reply from Hiscox
Dear Neil,
Thank you for your review. We are glad to receive your positive feedback and happy to know that you had a straightforward experience on our website.
Hiscox Support Team
Reviews@hiscox.com
Reply from Hiscox
Dear Max,
Thank you for your constructive review. Quickly and accurately servicing our customers is always one of our main goals.
Hiscox Support Team
Reviews@hiscox.com
Reply from Hiscox
Dear Customer,
Thank you so much for sharing your positive experience with us. We are pleased that you found with us the best option that suits your company.
Hiscox Support Team
Reviews@hiscox.com
Reply from Hiscox
Dear Customer,
Thank you for your review. Quickly and accurately servicing our customers is always one of our main goals.
Hiscox Support Team
Reviews@hiscox.com
Securing a quote on line can be a…
Securing a quote on line can be a laborious process. The website is slow and can hang without giving a coherent reason. The site even hangs on some addresses that it finds through its own post code search, eg if a flat name string is too long for it. Also it will hang unless a postcode is entered with no spaces, which is an incorrect format for postcodes.
23 February 2026
Reply from Hiscox
Dear Customer,
We are sorry to hear you had a frustrating experience, this is certainly not the level of service we expect for our customers.
In case you wish to be contacted by us for any additional information please contact us at reviews@hiscox.com mentioning your Hiscox policy number.
Thank you in advance,
Hiscox Support Team
Reviews@hiscox.com
Totally easy to navigate
Totally easy to navigate, comprehend and purchase. No fuss or complications in what can be a very complex area (insurance!). Have had Hiscox coverage at different times with different business manifestations over the years both in the US and the UK and always have been happy with the coverage.
18 February 2026
Reply from Hiscox
Dear Juliann,
Thank you for your constructive review. Quickly and accurately servicing our customers is always one of our main goals.
Hiscox Support Team
Reviews@hiscox.com
Claim declined review ignored.
On 7 January, Hiscox publicly responded to my earlier review, stating they would investigate and asked me to email them with further details. I did so promptly. It has now been over six weeks and I have received no acknowledgement or response. This continued lack of follow-up does not reflect a proactive approach to resolving customer concerns.
20 February 2026
Unprompted review
Reply from Hiscox
Dear Martin,
I am sorry to hear you had a frustrating experience, this is certainly not the level of service we expect for our customers. In order for us to look into this in more details, could you please send us your policy number, claims number (if you have one) and a little background on your issue to reviews@hiscox.com. We can then direct this to the appropriate team who will look into this.
Thank you in advance.
Hiscox Support Team
Reviews@hiscox.com
Wouldn't insure me for life coaching…
Wouldn't insure me for life coaching because I closed a barbershop during covid. Honestly laughable.
18 February 2026
Unprompted review
Reply from Hiscox
Dear Miguel,
We are sorry to hear you had a frustrating experience, this is certainly not the level of service we expect for our customers.
We understand that one of our teams already contacted you to discuss this in more detail however if you still need help please contact us at reviews@hiscox.com.
Thank you in advance,
Hiscox Support Team
Reviews@hiscox.com
Good price and quick to purchase
16 February 2026
Reply from Hiscox
Dear Jenny,
Thank you for your review. Our goal is to provide a stress-free experience and competitive prices. Thank you for choosing Hiscox.
Hiscox Support Team
Reviews@hiscox.com
Great services and an easy process to…
Great services and an easy process to complete
16 February 2026
Reply from Hiscox
Dear Patrick,
We are thankful to see your positive feedback. Thank you for choosing to work with Hiscox.
Hiscox Support Team
Reviews@hiscox.com
Reply from Hiscox
Dear Vitoria,
Thank you for your positive review. Quickly and accurately servicing our customers with competitive prices is always one of our main goals.
Hiscox Support Team
Reviews@hiscox.com
Quick and easy
Really easy and intuitive process for my public liability insurance policy
11 February 2026
Reply from Hiscox
Dear Kathy,
Thank you so much for sharing your positive experience with us. We are pleased that you found with us the best option that suits your company.
Hiscox Support Team
Reviews@hiscox.com
Reply from Hiscox
Dear Susanne,
Thank you for trusting Hiscox and we are pleased you had a good experience.
Hiscox Support Team
Reviews@hiscox.com
Another year of super efficiency and…
Another year of super efficiency and complete cover at the click of a button, easy to understand and not heaps to read through
6 February 2026
Reply from Hiscox
Dear Faith,
Thank you for your review. We are glad to receive your positive feedback and happy to know that you had a straightforward experience on our website.
Hiscox Support Team
Reviews@hiscox.com
Made it easy to fix an accidental year…
Made it easy to fix an accidental year long policy purchase.
6 February 2026
Reply from Hiscox
Dear Brenden,
Thank you for trusting Hiscox and we are pleased you had a good experience.
Hiscox Support Team
Reviews@hiscox.com
Easy and quick and great value
4 February 2026
Reply from Hiscox
Dear Customer,
Thank you for your review. Our goal is to provide a stress-free experience and competitive prices. Thank you for choosing Hiscox.
Hiscox Support Team
Reviews@hiscox.com
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