Hisense USA Reviews 

Steer clear. They sale lemons! Tv stopped working after 3 years of use. Manufacture date of 2021! I was sitting watching tv when the screen suddenly blacked out, sound was still on. I turned the tv off to reset it and that was it. Some weird song cycles whenever I turned it on. There was zero damage done to this tv. Customer service and trouble shooting techniques are a joke. I have a flatscreen from 2008 still working just fine without ever having any replacements. Hisense is a joke. Save your money unless you only need the product for 3 years or less.

I called cust. serv. re. minor issue, They required serial #. IT IS ABSOLUTELY IMPOSSIBLE TO READ. IT IS SOOO MINUSCULE I told them I can't see it. They said sorry then. In order to get it from tiny label, I had to keep moving TV. It fell forward and no longer worked. Still under warranty they refused to do anything. Counting it as physical damage; which would never have occurred had printing been for humans. Customer service sucks.

If I could leave less than one star I would. I bought a Hisense refrigerator and 14 months later it stopped getting cold. It had a two year warranty and so I called and my claim was approved. However since then it has been nothing but the fun around. Countless hours spent on the phone with them making promises about calling a service tech but this never actually happening. Countless hours talking to rude customer service reps based in the Caribbean. Hundreds of dollars spent having to eat out or by non perishable foods because I have children in my house and don’t want them to get sick. They don’t care. Their product is awful and so is there customer service. Do not get lured in by that 2 year warranty—- it’s pretty much worthless.

I couldn't give a zero star, tv powered down while streaming and never came up, less than 2 years of buy of a new unit, very disappointed never looking at any Hisense product ever.

Do not buy anything with the Hisense brand. We have had our refrigerator for less than a year and have had to have it serviced 3 times. When trying to talk to Hisense about getting an extended warranty to cover and obviously flawed product their only response id if its longer than 90 days there is nothing they will do. We have had nothing but problems from this refrigerator.

I wish I could give less than 1 star. Customer service is an absolute joke. Compressor went on fridge after 6 months, totally under warranty. They decided it wasn't repairable and it took them over 10 days just to produce the Return # just so Costco could then process the return. Their standard answer was 24-48 hours for everything. Couldn't speak to anyone higher up, just hurry up and wait. Who goes without a fridge for more than 10 days??

Terrible, terrible, terrible customer service! I would not even give them 1 star! We had continuous problems with a Hisense stove we bought from Lowes. Shocking after sales service from Hisense. Long delays. Supervisors who just will not listen, just argue that its not their fault. We ended up without a stove for a month while trying to get assistance. No comms between the repair agent and Hisense HQ. I will never buy another Hisense product

Their portable Acs are horrible,window connections break way to easy,unit dont drain or evaporate like advertised.
your engineers are like grade school equivalent idiots

This is a ghastly TV very affordable, but why bother just pay the extra money get one that has a remote that actually works not the teeny tiny little remote that has 50 things that you'll never use....
and a TV that doesn't have six things you don't want and none of the things you do want. Was that helpful? mj alpine

Absolutely Disappointing - Never Buying Hisense Again

I strongly advise against purchasing any Hisense TV. The TV became completely unusable, and to make matters worse, their warranty is completely worthless. They refuse to honor it, blaming me for “physical damage,” even though I did nothing wrong. To top it off, their customer service is atrocious—rude and dismissive. Save yourself the frustration and avoid this brand at all costs. Hisense TVs are cheaply made, and their customer service makes it clear they don’t care about their customers.

NEVER EVER buy this product. I was a fixed income so bought this tv after 1 month of having it it BROKE. they claimed they'd have a technician come out they never did and never called back i called back 3 days later and they told me my TV is physically damaged that I broke it and there's nothing they can do! My TV is not physically damaged it's all internal. THIS PRODUCT SUCKS AND THEIR CUSTOMER SERVICE IS EVEN WORSE!!!! NEVER EVER BUY ANY HISENSE PRODUCTS WASTE OF MONEY FOR THEM TO NEVER FIX SHIT!!

We purchased a Hisense Electric Range Model HBE3501CPS on 10/26/2024 and had Lowe's deliver it on 11/07/2024. On January 4th I was in the process of frying chicken in a normal skillet, not cast iron or anything stupid. Yet, heard a LOAD POP and walked over to find the glass top part of the stove had a HUGE CRACK from the burner the skillet was sitting on that shot all the way across the top of the stove. I have made several phone calls for customer support THINKING their 1 year manufacture warranty would cover this to be told ABSOLUTELY NOT. They claimed that all units were tested and passed. Like I DO NOT THINK THIS IS TRUE. We literally got to use this stove for 1 1/2 months. That is ridiculous. This company does NOT stand true to the one year warranty.
Please, DO NOT BUY THIS PRODUCT!!! HUGE WARNING ABOUT THIS COMPANY, THEY DO NOT STAND BEHIND THEIR PRODUCTS. I JUST DONT WANT SOMEONE ELSE TO HAVE TO GO THROUGH THIS MESS. PURCHASE A BETTER NAME MANUFACTURE LIKE MAYTAG, GE, OR LG
SAVE YOUSELF AND YOUR INVESTMENTS

Customer service is very bad and warranty process is terrible. Submitted a warranty claim for a TV that failed after about a year, the TV had a 3 yr warranty. Had to talk to several customer service representatives over a period of weeks and had to email them photos of the TV and receipt multiple times (same photos to different reps at different times), waited on phone hold numerous times, talked to a customer service supervisor, then waited for and received a repair part, then waited for a repair technician who attempted a repair (and took more photos then verified the TV was still not working). Then I had to fill out and return the TV Exchange / Refund Authorization Request form and submit to Hisense with more of the same photos and receipt. After a month they finally approved the claim and sent me a replacement TV; however, they don't take the broken one so I had the hassle/cost of disposing of it myself. I really think their warranty process is designed to wear you down, hoping many will just give up and go buy a different TV.

Fridge not cooling. Technician has been notified over 48 hours ago and has yet to contact me. I will take the fridge back to Costco than to have Hisense pay this Technician to repair it. Very Disappointed.

Bought a 43 inch 4k ultra tv three years ago and it stopped working. After talking with a CS agent the red power light was flashing twice indicating possibly motherboard. Expensive repair! Went and bought a new tv obviously not a Hisense. Would have to say not very good reliability.

IVR/AI is horrible. Employees are not very intelligent and very quick to tell you they cannot help, but not get someone who can help. They just hang up the call when they are out of scripts to read.

I needed an RS-232 protocol document for a 100U76N and three different calls could not produce this, after the first person "Georgia" told me that she was going to email it to me.

Hisense needs to remove their RS-232/serial port if they do not publish the necessary documentation or hire support employees that can support the calls.

After a year and a half my dehumidifier broke. With my warranty Hisense sent me a refurbished one. They replaced a piece of junk with a piece of junk!!!

I have a 5.0 cu. Ft. Freezer. Never had any problems with it. I will buy another one when the time arrives.

TO WHOM IT MAY CONCERN,

I AM WRITING TO EXPRESS MY EXTREME DISSATISFACTION WITH THE HISENSE SMART AIR CONDITIONERS I PURCHASED LAST YEAR. I BOUGHT FOUR UNITS, EXPECTING RELIABLE PERFORMANCE AND SMART CAPABILITIES. HOWEVER, THIS HAS BEEN FAR FROM THE CASE. BEFORE I EVEN GET INTO THE DETAILS, I WANT TO CALL OUT THE BETTER BUSINESS BUREAU (BBB) FOR FAILING TO DO THEIR JOB. BOTH MY WIFE AND I SUBMITTED COMPLAINTS ABOUT HISENSE, ONLY TO HAVE THEM DELETED WITHOUT ANY FOLLOW-UP OR ATTEMPT TO RECTIFY THE SITUATION. THE BBB IS SUPPOSED TO HELP CONSUMERS GET JUSTICE, BUT INSTEAD, THEY'VE DONE NOTHING TO HOLD THIS BUSINESS ACCOUNTABLE, WHICH ONLY EXACERBATES THIS ALREADY FRUSTRATING SITUATION. THIS YEAR, TWO OUT OF THE FOUR UNITS LOST THEIR SMART FUNCTIONALITY. HISENSE REFUSED TO ISSUE A REFUND AND INSTEAD OFFERED TO EXCHANGE THEM ONLY IF I CUT THE CORDS. THIS WOULD HAVE BEEN A POINTLESS EXERCISE SINCE YOU HAD NO REPLACEMENT UNITS IN STOCK. RELUCTANTLY, I RETURNED THESE TWO UNITS TO COSTCO. NOW, TWO MONTHS LATER, THE REMAINING TWO UNITS HAVE ALSO LOST THEIR SMART CAPABILITIES. HISENSE PROMISED A FULL REFUND FOR BOTH, BUT HAS SINCE FAILED TO RESPOND TO ANY OF MY ATTEMPTS TO FOLLOW UP. THIS LEVEL OF CUSTOMER SERVICE IS UNACCEPTABLE AND INEXCUSABLE. I DEMAND IMMEDIATE ACTION TO RESOLVE THIS MATTER. EITHER PROVIDE THE PROMISED REFUND FOR THE TWO DEFECTIVE UNITS OR REPLACE THEM WITHOUT FURTHER DELAY. YOUR FAILURE TO HONOR YOUR COMMITMENTS AND ADDRESS CUSTOMER ISSUES IS ASTONISHINGLY POOR. I EXPECT A PROMPT RESPONSE AND RESOLUTION TO THIS ISSUE. YOUR COMPANY’S INACTION AND LACK OF SUPPORT HAVE BEEN INCREDIBLY FRUSTRATING, AND I AM PREPARED TO ESCALATE THIS MATTER FURTHER IF NECESSARY. SINCERELY, J