I initially had a very good experience with the casino. Neat and simple layout, easy to make deposits, lots of games to choose from. The experience changed quickly when I was about to make a withdra... See more
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Company details
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HitnSpin Casino is a state-of-the-art modern online casino site. Offering a wide variety of casino online games with competitive RTPs, we are all about ensuring you have the best experience possible. Play thousands of casino games and win big while at it. These games are powered by some of the best software providers in the industry. This ensures you have a fair gaming experience and play games with cutting-edge graphics, in-game features, and entertaining themes. Through our mobile-optimized platform, you can now enjoy our services faster and more conveniently. Take advantage of the different bonuses and promotions that we run. Also, participate in massive tournaments, where you can win real money too. If you have any problems accessing our services, maybe you are unable to withdraw using the variety of payment methods we offer; our able customer support team is on standby to resolve your issue so you can go back to playing games faster. In a few words, HitnSpin Casino is the epitome of future online gambling technologies wrapped in a simple and convenient design.
Contact info
Voukourestiou, 25, Neptune House, 1st floor, Flat/Office 11 Zakaki, 4104, Limassol, Cyprus
- support@hitnspin.com
- www.hitnspin.com
Hasn’t replied to negative reviews
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This is a scam
This is a scam. I have accidentally used VPN two times, didn’t even notice that it was turned on. And it wasn’t a problem while I was making deposits and loosing money. But when I won, my account has been blocked and support told me, that I am not going to receive my winnings. Even though, when i won, I wasn’t using VPN. Absolute joke

Reply from Hitnspin
My intentions were good as I felt…
My intentions were good as I felt something dodgy about this casino when I looked through the side!
Even the registration is a pain in the a##
Uploaded requested documents! Plenty of them and nothing happens for days.
Live chat option doesn't exist!
You click on the 'send' button but choose topic options pops up and impossible to start the chat.
Thanks God I didn't even made a deposit yet so I only lost my time!
*Edit: response for your feedback!
You say it's fake? How anything suppose to be fake?
My review or what do you mean?
This is the ignorance what other users described many times about your customer service! That also the problem with you guys! Easy to act this way through online chat or emails! Also unprofessional!
I was asked to upload documents
-ID or passport
-Source of Funds
-Proof of Adress like bills etc..
-Selfie holding my ID Card
-and one optional documents supporting the identification process!! So all these without even depositing because I registered trough some promo link which offers some free spins on the slot game called Bonanza Big Splash but I didn't even get that nor my documents approved because for days it said 'under review'!
After many days I didn't even care anymore!

Reply from Hitnspin
I have Been waiting for weeks to get my…
I have Been waiting for weeks to get my wihtdrawal Done. They dont answer all of a sudden i couldnt log in. Then one of my withdrawal was sucess (after a long time) but didint reach my bank acount so they rejected it. Asked for the same KYC verificaton 2 Times the same week. Now they sccepted another withdrawal but no money in my bank account this time either. I dont think im ever gonna see my 300 euro
Id : 58753419
Yes second time it says sucess but No money shown upp. You gonna say wait 72 hours. I waited several weeks on my last wihtdrawal. c381f13c-5d7e-437e-a5eb-1fdd9f5e7d1b ”Several weeks later, technical isue”
No i havent recived any money from transaction 725cf9d0-69cf-4789-9a17-7189e89cbee3
????

Reply from Hitnspin
Just try to avoid this useles cazino
Just try to avoid this useles cazino , trust me

Reply from Hitnspin
Just dont Play there
Just dont Play there. You cant get in contact with Them and dont believe Their promotions.
Verry bad experience!after i win and…
Verry bad experience!after i win and sent all documents and full dates,they say i put my wrong birth date and they blocked my acount!after i maked complaint to gambling authority they opened my acount!but now i have 32000 ron(around 6400 euro) they dont want to pay me because the limit is 5000 euro per month because i didnt deposit too much!abusive casino with abusive rules!dont play on this casino!!its scam!!!!!
id acount: 59401631
Panchici Paul Cristian
i allready make complaint to gouverment gambling
Yes i readed and all of this is abusive!if i win 100000 euro i will recieve in 10 years?also 1200 euro recieved after blocking my acount abusive and made complaint to authority!!!also need to know that i recieved 1200 euro after 10 days!your obligation is ti pay full amount in accordance of Curaçao e gaming gouverment authority!!!Every administrator can put everything in T&C but must be legal and not abusive!so i contact a lawyer from Curaçao and they will handle this situation no worry!
Reminder for all players !!!Dont play at this casino!!they scam!if everyone want more details about abusive things they did it like acount closed ban for reason that i didnt put my date of birth corect and also i prooved that i didnt because i was lucky to make screenshot to my profile details before blocking it!
All who experiences problems with this casino make complaint !i will not stop making complaints and i will extend to all biggest casino reviews!

Reply from Hitnspin
the casino is interesting
the casino is interesting, it has many original games, the staff is helpful, the bonuses are diverse. The overall feel of the casino is acceptable to me.
The rtp % retur to player on pragmatic…
The rtp % retur to player on pragmatic is 95% wich is so bad its like u have 10% to win something i deposit 100 euro and get 100% bonus wich is 40x and max withdrawal 5x wich and lost them in 5 min with 0,40euro per spin is like impossible to convert and this is impossible, and impossible to win so dont play beforenu check the rtp by every game, and u cannot wager the bonus on pragmatic play lol its mean u can only wager on these bad slots that u will never win so try another casino i recommend

Reply from Hitnspin
Terrible Customer Support
Terrible Customer Support! I installed the app cause a friend from my area told me the casino was good and had conventional deposit methods, like visa, bank transfer and MB, after installing the app i see that i only have methods for cripto, eZeeWallet or MiFINITY, all non-available to me, so i spoke to the support and i was told that those were the only methods available for my profile, that i needed to play in order to get more deposit methods... I dont understand why others from my residencial area have all the methods available from start and i dont.
Player ID: 59015738

Reply from Hitnspin
Good Casino Love IT ;)
you can not get yor mony out det is a…
you can not get yor mony out det is a mount i trey to get 800 kr ouy and i stil vating after a

Reply from Hitnspin
Bárkinek ajánlanám mert eddig tetszik
It's true that I haven't played much yet, but I can say that the services are very good, there are many opportunities to spend your free time, the promotions are interesting, and the payment is fast. I hope I win something and the payment goes smoothly?!
Mein Geld ist weg
Ich habe bei Einzahlung per ETHEREUM eingezahlt. Dadurch dass 2€ zuviel überwiesen worden ist, muss ich dem Support schreiben für einen refund. Lustiger weise sagt der Support dass das nicht deren problem ist und der Zahlungsanbieter selbst hat nichtmal eine webseite.
Danke für die Seriosität
*ANSWER: I think you guys are crazy let me explain you why:" The question if i am addicted is crazy. Second of all i think you understood everything wrong as your support understood everything wrong.
I paid in money with ETHEREUM with the Payment Provider YOU GUYS PROVIDE to your costumers. The Payment provider is telling me i send 2€ MORE than i should and i need to write the support to get a REFUND on ALL OF MY MONEY i sent (its not about 2€) so they refund me fully since if i sent 1002 instead of 1000 its not getting added to my balance.
YOUR Support wrote me that its not your guys problem. The next funny thing is, the ethereum payment provider is turkish and has NO WEBSITE nor COSTUMER SERVICE. So who do i write? After writing with your Support for A WHOLE HOUR, he didnt help and just said "he cant do nothing about it." So basically my money is at your payment provider and i cant get any refund neither i cant get my money booked on your website.
In the mid of conversation with your support the Ticket got closed in mid of conversation. And here you are asking me about "are you addicted.")
It‘s not 2€ - never was. Your support told me its useless to write i‘m gonna make a new ticket in 92h

Reply from Hitnspin
Great game lot of wins
Great game, super fast service, easy payment and lot of very good slots
Best Online Casino
Big Scam Fake!
Its a Fake casino They Block y and writing u we can unblock you when the casino do the Balance to 0 again i had 700 Euros Big scam nvm i call my attorney

Reply from Hitnspin
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