The team of 5 on the first two days were really impressive. This was a big job. Communication was excellent throughout. The team worked very hard, often in cramped spaces they had to share. Only 4 s... See more
Company replied
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Review summary
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Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
Company replied
Very good support from Harj in the Hive EV warranty support team. Called to request support for my car charger which still wasn't working after following the self help guide trying to reset/rebo... See more
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Karen at the EV warranty team was a star and had the patience of a saint dealing with a techno phobe like me!! She left no stone unturned in her pursuit of trying to resolve my problem. Another benefi... See more
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Company details
- #165 of 191 best companies in Electronics store
- #33 of 42 best companies in Energy Equipment and Solutions
- #64 of 73 best companies in Heating equipment supplier
- #42 of 45 best companies in Solar energy equipment supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52k reviews
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Recently contacted Hive Heating re a…
Recently contacted Hive Heating re a faulty TRV. Problem was quickly resolved by a very competent customer service agent. Great service
18 May 2026
Unprompted review
Reply from Hive
David,
We're so pleased to hear that the issue with your TRV was quickly resolved by our competent customer service agent. It's wonderful to know you received great service!
Kind Regards ^Chris
Reliable easy to use system with back…
Reliable easy to use system with back up when needed
2 July 2026
Unprompted review
Reply from Hive
Hi Paul,
We're so happy our system is reliable and easy to use, and that we can provide backup when needed! Thank you for your positive feedback; we appreciate it.
Kind Regards ^Chris
The Hive heating system is excellent
The Hive heating system is excellent. It offers remote smartphone control, automated scheduling, and geolocation alerts to prevent energy waste. It's ever so convenient because I can now manage my home temperature from anywhere using the Hive App, or link it to Amazon Alexa or Google Assistant for hands-free adjustments. Thank you so much for such an outstanding system. Keep up the good work!
27 June 2026
Reply from Hive
Nadiya,
We're happy to hear you find the heating system excellent and convenient! It's great that you appreciate the remote control, scheduling, and geolocation alerts, as well as the integration with smart assistants. Thank you for your wonderful feedback.
Kind Regards ^Chris
Reply from Hive
Julie Anne,
We're delighted to hear that you find our product generally easy to use and appreciate the remote functionality. Your feedback is valuable to us.
Kind Regards ^Chris
Reply from Hive
Hi Ian,
We're so happy to hear that our product is meeting all your needs and expectations. Thank you for sharing your positive experience with us!
Kind Regards ^Chris
Have no complaints does everything I…
Have no complaints does everything I want it to do
2 July 2026
Unprompted review
Reply from Hive
Ronnie,
We're so happy to hear that our product is meeting all your needs and expectations. Thank you for sharing your positive experience with us!
Kind Regards ^Chris
Hub and thermostat lose contact…
Hub and thermostat lose contact regularly. I've had British Gas reset everything and they have repositioned the hub. Hopefully this will work.
3 June 2026
Unprompted review
Reply from Hive
Hi James,
Thank you for taking the time to leave your review and share your experience. I’m sorry to hear about the connectivity issues you’ve been having with your Hive Thermostat setup.
Signal strength between the hub and receiver can be affected by property layout and building materials, particularly thick stone walls, which can reduce Zigbee signal reliability.
Here are some links with guidance on device placement to ensure your system is working at its best:
Hub guide:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240313112507703&page=1&position=0&q=
Thermostat guide:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240314161536880&page=1&position=1&q=
We do appreciate your feedback regarding property suitability and placement considerations, as this can certainly impact performance in some homes. Thank you again for sharing your experience.
Kind Regards ^Chris
Terrible support
I ordered two Hive Minis, a hub, and Hive Plus with professional installation for a two-zone system with a hot water cylinder. The engineer fitted two V3 thermostats instead, wired into my existing third-party ESi controller, with no Hive receivers. It worked, but it wasn't what I ordered, and it left my heating dependent on an ageing third-party unit. If that controller fails, you could be left without heating until it's sorted, when a proper Hive install would have been self-contained.
When I contacted support to move my Hive Plus subscription to the correct email, I was told the only fix was to strip every device off the account and start again. During that process the agent repeatedly insisted I needed a receiver I didn't have, ignored me when I said so several times, and then wanted me to pay over £100 for an engineer and a receiver to fix a system that was already working. I fixed it myself by resetting and re-pairing the thermostats, which took around three hours. My request for a manager was ignored. On a separate call, the agent was whistling and interrupting my wife.
The complaints team was no better. They spelt names wrong and were more interested in point scoring than showing any empathy. I asked for a 25% refund and an apology. Hive offered a remove-and-refund or a paid wiring upgrade instead. I took it to CDRL, who denied my case on the basis that the remedies offered were worth more than what I'd asked for, and also ruled Hive didn't need to apologise for how they'd handled it.
The equipment works, but be aware: if you have anything other than a standard setup, you may end up with an install that doesn't match your order, support that tries to charge you for parts you don't need, and no acknowledgement when things go wrong.
1 May 2026
Unprompted review
Reply from Hive
Hi Dan,
Thank you for taking the time to share your feedback. We genuinely appreciate it, and we're very sorry to hear about the difficulties you've experienced.
If you still require any assistance, I've sent an information request via Trustpilot. Once you've completed it, we'll be able to locate your account and get in touch with you directly to look into this further.
Kind regards,
^Chris
Nano 2.5 hub died in just over 1 year, no customer support
Bought a replacement Hive hub for home heating (Nano 2.5) just over 1 year ago, replacing the original which lasted over a decade. It's already developed a HW fault and you cannot actually speak to anyone in person at Hive about this. Customer service is laughable and the product quality is obviously appalling to have died after just 1 year. Replacement hub price is seemingly now £70. Tempted to swap out the system entirely if this is how things are going.
2 July 2026
Unprompted review
Reply from Hive
Hi Adam,
I’m really sorry to hear about your experience and appreciate how frustrating this situation must have been for you.
Live support is available for customers whose products are within warranty, as well as customers with our Hive+ subscription, which provides ongoing warranty cover for your Hive products along with additional benefits such as discounts on products, access to exclusive app features, and personalised energy-saving tips.
If you’re able to reply to the information request sent via Trustpilot with the account holder’s details, we can at least make sure the correct guidance is shared. Please note that Trustpilot replies aren’t monitored as quickly as our live support channels, so if the issue is urgent, the options below are the fastest ways to get help or understand the available options:
💬 Live Chat: hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
☎️ Phone: 0333 202 9614
📲 Social Media: Message us on Facebook or Twitter/X
Support Hours - 🕒 Mon–Fri: 9–7 | Sat: 9–5 | Sun: Closed
I’m sorry again that this experience has felt so distressing. We do care about our customers, and I hope this helps clarify what support is available. If you need help about warranty options available to you, WhatsApp is a channel accessible for this.
Kind regards,
^Chris
Easy to use in the home and away from…
Easy to use in the home and away from home, especially on the phone app. It's useful to be able to control house temperatures when away on holiday. Switch it on for a cosy home when arriving home. I've had the system for several years and found it to be very reliable.
2 July 2026
Unprompted review
Reply from Hive
Hi Gordon,
We're so pleased to hear you find the system easy to use both at home and away, especially with the convenience of the phone app. It's great that you've found it reliable over several years!
Kind Regards ^JB
Hive have been an absolute nightmare…
Hive have been an absolute nightmare from start to finish, I wish I had never got an EV charger with this company.
Installation was subcontracted out and I was held to ransom to agree extra cable installations costs which were not required. Hive insisted that it was going to be down to me to negotiate with their own contractor. This terrible business practice should have been a warning for me but we eventually got a tethered charger fitted. Now the charging cable has failed after just 20 months and Hive are refusing to even inspect the actual cable and refusing to fix the charger under warranty. This is a serious fire and safety risk but they are not interested in investigating and are shirking any responsibility. Shysters. Do not use this terrible company, pedeling low quality goods and putting customers lives at risk.
1 July 2026
Unprompted review
Reply from Hive
Hi Ben,
We're truly sorry to hear about the incredibly frustrating experience you've had with your EV charger installation and the subsequent issues. It's clear this has been a very negative journey from the outset, and I sincerely regret that you feel this way.
I understand your concerns regarding the additional cable costs during installation and the difficulties you faced in resolving that with the contractor. It's also very concerning to learn that your charging cable has failed so soon and that you feel we are not adequately addressing your warranty claim or safety concerns. We take all feedback seriously, especially when it involves product performance and safety.
I've requested for your information via a trustpilot email that you'll receive, if you can fill this out please and I can pass this to the relevant team to investigate further with you.
Kind Regards ^JB
Hive outsourced the work to Glow Green…
Solar panel installation: Hive outsourced the work to Glow Green Ltd. They do a poor AI survey which they mess up. Extremely poor customer service from Glow Green . When you contact Hive, they tell you that the fine print stated that the installation was outsourced.
1 July 2026
Unprompted review
Reply from Hive
Hi there,
I'm sorry to read that you've had issues with your solar installation. With installs, we only refer your details to one of our partners, which is stated on the website and needs to be accepted before progression further.
I'm sorry that the install partners service has been poor, we can have this raised with them.
If you could reply to our request of information which you'll receive via an email from trustpilot, this will allow us to assist you further.
Kind regards ^JB
The Hive is working and we are able to…
The Hive is working and we are able to manage our
fuel when we are away. Downside is that the app is not always usable.
1 July 2026
Reply from Hive
Hi Carole,
We appreciate your feedback on the Hive's functionality for managing your fuel remotely. We are concerned to hear about the app's usability issues and are actively working to improve its reliability for all our users.
Kind Regards ^JB
Reply from Hive
Hi Ian,
We're happy to hear that your annual boiler service was quick and easy, and that you found the new hive system simple to operate. Thank you for your positive feedback!
Kind Regards ^JB
Like being in total control with the…
Like being in total control with the hive
25 April 2026
Unprompted review
Reply from Hive
Hi Jim,
We appreciate your positive feedback and are so happy to learn you feel in total control with Hive! Thank you for sharing your experience with us.
Kind Regards ^JB
No issues works well nice and easy to…
No issues works well nice and easy to use
1 July 2026
Unprompted review
Reply from Hive
Hi Stuart
We appreciate your positive feedback. We are glad you find our product works well and is easy to use. Thank you for sharing your experience.
Kind Regards ^JB
Great and easy to use program never had…
Great and easy to use program never had any issues with it and would recommend it whatever age you are it’s simple once it’s fitted professionally.
1 July 2026
Unprompted review
Reply from Hive
HI Al,
We're so glad to hear you find our program great and easy to use. It's wonderful that you've had no issues and would recommend it to everyone!
Kind Regards ^JB
Unreliable V4 thermostat and no ability to contact Hive These eat batteries every three months Update Hive contacted us and situation resolved 👍
Had a hive thermostat battery type installed when our boiler was installed by British Gas and gives you the ability to control your heating
However the downside is we are constantly replacing the Duracell batteries every three months ( yes we are keeping track) and the thermostat is located opposite the BT hub so no problem with connection
We have attempted to contact Hive but unless it’s in warranty you cannot communicate as you have to put a e - mail address in which checks if it’s under warranty
So very disappointed with lack of customer service and the ability to contact Hive ( see update 👍👍👍 )
It certainly appears there is a problem with our thermostat v4 as it’s never as bad as this using high quality batteries ( hive should of made these electric plug in ) so very unhappy with reliability and ongoing costs in retirement 😡 Apparently this is a known problem with our particular model according to our service provider but no recall by Hive
UPDATE ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍👍👍👍👍👍
Update Chris called from Hive and listened to our complaint he could see that our unit was consuming more batteries than a normal thermostat would normally
Use and identified a failure had occurred with the unit
And kindly agreed a replacement was necessary at no cost to us and as we was a British Gas home care customer we would be covered we explained Hive should have a customer care service dept which would assist customers of hive without a ongoing subscription
Our review has been changed as a result of this phone call so it’s very much required
Chris deserves his 5 ⭐️⭐️⭐️⭐️⭐️ rating as his customer service skills were excellent
1 July 2026
Unprompted review
Reply from Hive
Hi John,
Thanks for taking the time to leave a review with ourselves. We're sorry to read about the issues you're facing with the thermostat draining through batteries so quickly.
Sometimes the batteries can be drained faster due to potential signal issues with the devices Just to explain a bit: Hive devices use a wireless protocol called Zigbee, which is different from Wi-Fi or Bluetooth. It’s designed for smart home systems and works best when devices can form a stable “mesh” network. That said, Zigbee signal strength can be affected by things like thick walls, metal objects, or interference from nearby electronics — and unfortunately, we don’t have any control over how strong the signal is in each home, as it really depends on the environment.
You can access technical support when your device is in warranty. This can be through:
• British Gas HomeCare cover
• 1st‑year device warranty
• Hive Plus subscription (which also includes device replacement and additional app features)
Outside of warranty, our phone and live‑chat technical teams aren’t available unless Hive Plus is active — but you always have access to all of our free support options:
🔗 https://www.hivehome.com/support
📲 You can also use the Hive app AI assistant under the **Manage** tab at the bottom of the app.
If you can reply to the information request we sent through Trustpilot, we can check your warranty status for you and make sure you’re getting the right level of support.
Kind regards, ^JB
Excellent service
23 June 2026
Reply from Hive
Hi Caroline
Thanks for your kind words and the 5 stars, we appreciate them.
Kind regards ^David
Improper policies
If you had people that were actually being managed properly maybe the issues would not keep happening. Anytime I emailed in i got a rude reply back from Carol saying my issue was not classed as a complaint therefore she would not arrange a call. I am elderly and find talking things through easier than explaining. When I eventually got through a few weeks ago I spoke with a very nice lady lady called Sammy and she was shocked I was left with no hot water since February. Thankfully I have an electric shower and have been boiling kettle for dishes. She helped.me reset the wall device and I am grateful to her. She said she would let the other unhelpful lady amswering complaints,carol know next time she should have helped me also as I am vulnerable and have the right cover
I am glad Sammy fixed it but feel let down it was not done sooner. Thanks Sammyy.
19 February 2026
Unprompted review
Reply from Hive
Hi Elly,
Thank you for taking the time to leave your feedback, we appreciate it and are truly sorry to hear about the difficulties you experienced. I'm glad to hear Sammy was able to resolve this for you.
If you need any further help with this, I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly.
Kind Regards ^David
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