Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having the system installed when I was having a boiler service was really convenient. Only problem is that the Hive software will not currently link to your BG account. Apparently a software patch wi... See more
Company replied
The app is very convenient and the service representatives very helpful when you need to speak to someone for advice or problem solving. My only criticism is that the EV charger can only be registered... See more
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Hive reached out following my initial review. An extremely pleasant Scottish lady called me and talked me through the process of pairing up all the equipment and getting the app to work. She is also... See more
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Company details
- #166 of 190 best companies in Electronics store
- #36 of 44 best companies in Energy Equipment and Solutions
- #64 of 72 best companies in Heating equipment supplier
- #43 of 47 best companies in Solar energy equipment supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52k reviews
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Like being in total control with the…
Like being in total control with the hive
25 April 2026
Unprompted review
Reply from Hive
Hi Jim,
We appreciate your positive feedback and are so happy to learn you feel in total control with Hive! Thank you for sharing your experience with us.
Kind Regards ^JB
No issues works well nice and easy to…
No issues works well nice and easy to use
1 July 2026
Unprompted review
Reply from Hive
Hi Stuart
We appreciate your positive feedback. We are glad you find our product works well and is easy to use. Thank you for sharing your experience.
Kind Regards ^JB
Great and easy to use program never had…
Great and easy to use program never had any issues with it and would recommend it whatever age you are it’s simple once it’s fitted professionally.
1 July 2026
Unprompted review
Reply from Hive
HI Al,
We're so glad to hear you find our program great and easy to use. It's wonderful that you've had no issues and would recommend it to everyone!
Kind Regards ^JB
Unreliable V4 thermostat and no ability to contact Hive These eat batteries every three months Update Hive contacted us and situation resolved 👍
Had a hive thermostat battery type installed when our boiler was installed by British Gas and gives you the ability to control your heating
However the downside is we are constantly replacing the Duracell batteries every three months ( yes we are keeping track) and the thermostat is located opposite the BT hub so no problem with connection
We have attempted to contact Hive but unless it’s in warranty you cannot communicate as you have to put a e - mail address in which checks if it’s under warranty
So very disappointed with lack of customer service and the ability to contact Hive ( see update 👍👍👍 )
It certainly appears there is a problem with our thermostat v4 as it’s never as bad as this using high quality batteries ( hive should of made these electric plug in ) so very unhappy with reliability and ongoing costs in retirement 😡 Apparently this is a known problem with our particular model according to our service provider but no recall by Hive
UPDATE ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍👍👍👍👍👍
Update Chris called from Hive and listened to our complaint he could see that our unit was consuming more batteries than a normal thermostat would normally
Use and identified a failure had occurred with the unit
And kindly agreed a replacement was necessary at no cost to us and as we was a British Gas home care customer we would be covered we explained Hive should have a customer care service dept which would assist customers of hive without a ongoing subscription
Our review has been changed as a result of this phone call so it’s very much required
Chris deserves his 5 ⭐️⭐️⭐️⭐️⭐️ rating as his customer service skills were excellent
1 July 2026
Unprompted review
Reply from Hive
Hi John,
Thanks for taking the time to leave a review with ourselves. We're sorry to read about the issues you're facing with the thermostat draining through batteries so quickly.
Sometimes the batteries can be drained faster due to potential signal issues with the devices Just to explain a bit: Hive devices use a wireless protocol called Zigbee, which is different from Wi-Fi or Bluetooth. It’s designed for smart home systems and works best when devices can form a stable “mesh” network. That said, Zigbee signal strength can be affected by things like thick walls, metal objects, or interference from nearby electronics — and unfortunately, we don’t have any control over how strong the signal is in each home, as it really depends on the environment.
You can access technical support when your device is in warranty. This can be through:
• British Gas HomeCare cover
• 1st‑year device warranty
• Hive Plus subscription (which also includes device replacement and additional app features)
Outside of warranty, our phone and live‑chat technical teams aren’t available unless Hive Plus is active — but you always have access to all of our free support options:
🔗 https://www.hivehome.com/support
📲 You can also use the Hive app AI assistant under the **Manage** tab at the bottom of the app.
If you can reply to the information request we sent through Trustpilot, we can check your warranty status for you and make sure you’re getting the right level of support.
Kind regards, ^JB
Excellent service
23 June 2026
Reply from Hive
Hi Caroline
Thanks for your kind words and the 5 stars, we appreciate them.
Kind regards ^David
Improper policies
If you had people that were actually being managed properly maybe the issues would not keep happening. Anytime I emailed in i got a rude reply back from Carol saying my issue was not classed as a complaint therefore she would not arrange a call. I am elderly and find talking things through easier than explaining. When I eventually got through a few weeks ago I spoke with a very nice lady lady called Sammy and she was shocked I was left with no hot water since February. Thankfully I have an electric shower and have been boiling kettle for dishes. She helped.me reset the wall device and I am grateful to her. She said she would let the other unhelpful lady amswering complaints,carol know next time she should have helped me also as I am vulnerable and have the right cover
I am glad Sammy fixed it but feel let down it was not done sooner. Thanks Sammyy.
19 February 2026
Unprompted review
Reply from Hive
Hi Elly,
Thank you for taking the time to leave your feedback, we appreciate it and are truly sorry to hear about the difficulties you experienced. I'm glad to hear Sammy was able to resolve this for you.
If you need any further help with this, I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly.
Kind Regards ^David
the hive hub cannot connect to my wi gi…
the hive hub cannot connect to my wi gi wrong type of plug cable to short
So i use on manuall so subscription is free but no intention after a year of paying for something that don't work hence tge poor rating
glad to share on internet
30 June 2026
Reply from Hive
Hi Peter,
Thanks for your feedback and we're truly sorry to hear about the difficulties you've experienced with getting your hub connected.
We'll reach out to you to help you get this resolved.
Kind Regards ^David
Very clear and helpful instructions to…
Very clear and helpful instructions to put the fault right. Also advice on how to stop it recurring in future.
26 June 2026
Unprompted review
Reply from Hive
Hi Sarah,
We're so glad our instructions were clear and helpful in resolving the issue and preventing future recurrence. Thank you for your kind words!
Kind Regards Paul
Great Service
Simon was very thorough with going through and resolving the issue. Great service!
30 June 2026
Unprompted review
Reply from Hive
Hi Ross,
We're so glad to hear that the issue was thoroughly resolved and that you received great service from Simon. We appreciate you sharing your positive feedback!
Kind Regards Paul
Reply from Hive
Hi Lee,
We're so pleased to hear that our installation team was friendly and provided you with helpful advice. Thank you for sharing your positive experience with us!
Kind Regards Paul
Having had hive and a thermostat for a…
Having had hive and a thermostat for a while noticed it was not working replaced batteries about 10 mins later was boiling hot as were the batteries as I live on my own senior citizen not tech savvy rang hive said do not put it back gave me options on a new one decided the 29.99 yearly fee cover etc was worth it received new thermostat managed to fit and sort it rang hive who listened said yes it is all good and correct . While chatting I mentioned other products one a bulb I have in the hallway shade as like a light on overnight apparently I bought this 6 years ago unbelievable so will certainly be looking for other hive products everyone on what’s app and the telephone was very informative and helpful so hive is the way to go for me .
22 June 2026
Unprompted review
Reply from Hive
Hi June,
We are so pleased to hear about your positive experience with us, especially as we understand the initial concern with your thermostat. It's wonderful to know that our team was able to assist you effectively, from guiding you through the replacement process to ensuring your new thermostat was set up correctly. We are also delighted that you are considering more of our products, and we appreciate you sharing your positive feedback about our informative and helpful colleagues. We are committed to providing excellent service and support.
Kind Regards Paul
Reply from Hive
Hi Syed,
We're so happy to hear that you are pleased with the product. Thank you for sharing your positive feedback; we truly appreciate it.
Kind Regards Paul
Reply from Hive
Hi Mr Webster,
We are so pleased to hear that everything is working well for you. Thank you for your wonderful feedback!
Kind Regards Paul
Not a good system at all
Not a good system at all. If you don't want to add problems to your heating system don't buy this.
My old hard wired heating control system worked fine for 20 years. I've had hive for less than a year and nothing but trouble. Simple things like the battery's are dead, the internet hasn't connected for some reason or it's lost connection. Or the hive boxes have lost connection with each other. But each of these issues means you wake up with no heating or hot water.
And the main selling point of controlling the heat while you're not at home we've never used. And when you really think about it you're not at home, you don't need too. This is what timers are for.
This is just a pointless gimmick system.
Trust me buy a good hard wired system for your boiler not this rubbish.
The amount of times you will pleased with its gimmicks will soon be overridden with its issues.
And now the cost of uninstalling this rubbish. Buying another system and having that installed is going to be astronomical.
29 June 2026
Unprompted review
Reply from Hive
Hi Kevin
Thank you for sharing your feedback on Trustpilot for Hive. We’re truly sorry to hear that your experience with your Hive system hasn’t been as smooth as expected. We understand how frustrating this can be, and we appreciate you taking the time to let us know.
Regular disconnections suggest a poor signal between devices, Just to explain a bit: Hive devices use a wireless protocol called Zigbee, which is different from Wi-Fi or Bluetooth. It’s designed for smart home systems and works best when devices can form a stable “mesh” network. That said, Zigbee signal strength can be affected by things like thick walls, metal objects, or interference from nearby electronics — and unfortunately, we don’t have any control over how strong the signal is in each home, as it really depends on the environment.
Here are a few tips that might help improve connectivity:
Zigbee devices, like those in the Hive system, rely on a strong wireless signal between your Hub, receiver, and thermostat. Even when everything seems correctly positioned, factors like thick walls, metal objects, or nearby electronics can cause interference. Here are a few key things to consider:
✅ Position the Hive Hub correctly – It should be elevated at least 1 metre off the ground and kept away from metal, glass, large furniture, or mirrors.
✅ Avoid placing the Hub near other electronics – Keeping it away from TVs, soundbars, gaming consoles, or routers can reduce interference.
✅ Ensure a clear line of sight – Where possible, keeping devices unobstructed can help maintain a strong signal between them.
I've put a couple of links below with specific help on device placement, as this can have a huge impact on device performance and I'd be grateful if you can follow these guides.
Hub placement:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240313112507703&page=1&position=0&q=
Thermostat placement:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240314161536880&page=1&position=1&q=
I've also sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly to see if we can help resolve this for you.
Kind regards, ^David
The automated help is not easy to…
The automated help is not easy to navigate and if you get it wrong you go back to zero. However, the intervention of a human saved the day and his clarity and patience got me through to sorting my problem. Thank you!!
25 June 2026
Unprompted review
Reply from Hive
Hi there,
We're glad to hear that our team member was able to assist you effectively and resolve your problem with clarity and patience. We appreciate your feedback regarding the automated help system. If you tap on the Manage tab in the app, then scroll down to the App section you will see there is an App Feedback section, where you can send your specific feedback on where the app can be improved.
Kind Regards Paul
I was having difficulty with my Hive…
I was having difficulty with my Hive account, I spoke to Louise A, she was brilliant and got me sorted in no time. Having been unable to access the Hive app for so long, I am now up and running. Thankyou
26 June 2026
Unprompted review
Reply from Hive
Hi Pollyanthus,
We're happy to hear that Louise provided brilliant assistance and got your account sorted in no time. It's great that you're now up and running. Thank you for your feedback!
Kind Regards Paul
The person who helped me got straight…
The person who helped me got straight to it, and I didn’t need to wait on hold. We diagnosed the problem and fixed my hot water using the app and the hive box. The person was mature, patient and knowledgable. He redefines want call help is supposed to be. I am almost wanting another problem.
26 June 2026
Unprompted review
Reply from Hive
Hi Graeme,
We're so pleased to hear that our team was able to quickly diagnose and resolve your hot water issue. It's wonderful to know that you found the assistance mature, patient, and knowledgeable. We appreciate your kind words!
Kind Regards Paul
All much easier to use than the old…
All much easier to use than the old programmer. We ould definitely recommend.
23 June 2026
Reply from Hive
Hi Shan,
We're so happy to hear our product is much easier to use than your old programmer! It's great to know you would definitely recommend it. Thanks for your positive feedback!
Kind Regards Paul
Because of hot weather I have not had…
Because of hot weather I have not had reason to use it yet but it seems to be working well.
28 June 2026
Reply from Hive
Hi Gedcat,
We appreciate your feedback and are pleased to hear that everything seems to be working well. We hope it continues to perform excellently when the weather cools down.
Kind Regards Paul
Great product but has some glitches
Great product but has some glitches. Like the heating and hot water controls. Schedule set up about annoying.
Energy bulbs good but again scheduling could be easier.
Had a few connection issues, also the hive hub was knocking the internet off slowing my connection now.
29 June 2026
Unprompted review
Reply from Hive
Hi Kevin ,
Thanks for your feedback and we're sorry to hear about the difficulties you've encountered with the scheduling and connection issues.
I've sent over an information request through Trustpilot - if you need a hand with these issues please fill that in and we'll get in touch
Kind Regards ^David
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