Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
Company replied
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21k reviews
Asks customers to review
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Leilou
Last Friday I called HL and spoke to Leilou who was very patient and helpful notwithstanding one my 2 issues was an IT mistake of my own making!
Leilou is a credit to HL
Ian
17 September 2026
Reply from Hargreaves Lansdown
Hello Ian,
We are so happy to hear about your positive experience with us! We always strive to provide patient and helpful support, and it's wonderful to know that our team member was able to assist you effectively. Thank you for sharing your kind words.
HL Team
Wide range of investments available
Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I can't keep my accounts open without having to Refresh all the time; and the 5 minute limit on my wife's Cash ISA (which we only discovered when she opened it a few days ago) means that she will almost certainly take it to another provider, as it applies to my link to it as well. I 'administer 4 family accounts and influence 2 others and I often want more than one open, but not in active use, at the same time.
21 September 2026
Reply from Hargreaves Lansdown
Hello,
We appreciate you sharing your detailed feedback regarding your experience with our investment options and customer service. We understand your frustration with the account refresh requirements and the time limit on your wife's Cash ISA, especially given your need to manage multiple family accounts simultaneously.
Thanks, HL Team
Daily prices
Liked everything apart from there are no daily price changes on individual shares .
I’ve complained about this before but nothing has happened.
21 September 2026
Reply from Hargreaves Lansdown
Hello Melvyn,
We're pleased to hear you're happy with the service overall, although we're sorry to learn you're disappointed with the lack of daily price change information for individual shares. We appreciate that being able to quickly see how a holding has performed over the day is an important part of monitoring your investments.
We understand this is something you've raised with us before, and we're sorry to hear you feel no progress has been made. Client feedback is invaluable in helping us shape future developments, and we'll ensure your comments are shared with the relevant teams for consideration as we continue to review and improve our online tools and services.
Thank you again for your feedback and for taking the time to highlight this to us.
HL Team
Pay Extra for a basic CGT calculator!
Generally the HL system works well but it is expensive and tools are limited. Amazingly, and the reason for this review, is that I just went to withdraw some money from my fund and share account only to discover that there is no Capital Gains Tax calculator available. Even the most basic platforms provide this but HL does not. I have a lot of money invested with HL. Not for much longer if this type of basic functionality is missing. Especially when their fees are many thousands of pounds a year.
21 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Tom,
Thank you for taking the time to leave a review. We're sorry to hear you feel our tools don't currently meet your needs.
While we don't provide a dedicated Capital Gains Tax calculator, we do offer a Tax Centre within your account where you can view disposals and realised gains from sales made over the previous 12-month period. Many clients use this information to help monitor their CGT position throughout the tax year and support their tax reporting requirements.
We appreciate that different investors have different needs, particularly when managing larger portfolios and we're always reviewing feedback on the tools and functionality we provide. We've passed your comments on regarding the availability of a Capital Gains Tax calculator, as we understand this is a feature some clients would find valuable.
Thank you again for sharing your feedback. We value all client comments, as they help us identify areas where we can continue to improve our service and online experience.
Thanks, HL Team
Fantastic customer service from advisors
Did not wait long to speak to a live person who was very friendly and patient with me and talked me through how to resolve my problem
18 September 2026
Reply from Hargreaves Lansdown
Hello Chris,
Thank you for taking the time to share your positive experience. We are delighted to hear that you didn't wait long to speak with a friendly and patient person who helped resolve your problem.
Thanks, HL Team
Love Hargreaves & been with them over…
Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they are not price competitive with many other suppliers out there so that is a little area of concern I am not getting as much value as I could elsewhere. But would definitely recommend them.
19 September 2026
Reply from Hargreaves Lansdown
Hello Ketan,
We truly appreciate you sharing your positive experience and loyalty over the past 15 years, it means a great deal to us. We understand your concern regarding our pricing compared to other providers. We continuously strive to offer excellent value through our professional product and app. Your feedback is invaluable as we always aim to improve our services. Thank you for your recommendation.
HL Team
Reply from Hargreaves Lansdown
Hello Hughie,
We're so glad to hear that our phone support was helpful to you. We always strive to provide clear and reliable assistance.
Thanks, HL Team
Not even an out of office notification - any one home?
Customer service - zero points
Communication - zero points
Notification of fund proceeds as cash - zero points
Response to online 'complaint form' - zero points (7 Sep)
Response to secure message - zero points (8 Sep)
Anyone in the office?
Secure message dated 18 Sep that New Capital Dynamic ... fund had closed on 27 Aug, with proceeds credited as cash on 7 Sep.
There was proof in April that you could not facilitate an ISA transfer, do you have an area of expertise?
7 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Annette,
Thanks for taking the time to leave a review.
We're very sorry to read about your experience and appreciate how frustrating this situation has been, particularly given the concerns you've raised around communication, secure messages and your transfer request.
We've requested some additional information via Trustpilot so we can look into the details of your account and better understand what has happened here. Once we receive that, we'll be able to investigate further.
We'd like to apologise for the frustration and inconvenience caused.
Thanks,
HL Team
How can HL staff not know when its online trading is not working?
I was unable to trade online for 40 minutes this afternoon. The failure message stated "Sorry our website is currently unavailable"(not strictly true, it just couldn't trade). Yet when I called HL for some guidance they seemed to be unaware of the problem and they suggested I try another browser which I did and got the same message. They then suggested I send an email to a support department. I did this and and included a screenshot of the failure message. As I had no reply I called a friend and asked him if he could test whether he could trade and he got the same failure message. Why would any company put a message out to customers saying its website was unavailable and not make staff aware of the issue?
17 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Hamish,
Thanks for taking the time to share your experience. We're sorry for the frustration this caused, particularly when you were trying to place a trade.
We were aware of an issue affecting a small number of clients where certain online dealing options weren't displaying as expected. As part of the initial troubleshooting, our Helpdesk teams were advising clients to clear their browser's cache and cookies or try an alternative browser, as this had resolved the issue for some users. We're sorry this didn't work in your case.
Our teams are investigating the issue as a priority and working to restore normal service as quickly as possible. We appreciate how important it is to be able to access online trading when you need to, and we're sorry for the inconvenience and confusion caused during your contact with us.
Take care,
HL Team
ENQUIRY
During my enquiry the staff member was patient,polite and resolved the issue effectively.
14 September 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that our team member was able to resolve your enquiry effectively and that you found them patient and polite throughout. Providing clear, helpful support is something we pride ourselves on, so it's great to know this was reflected in your experience.
Thanks,
HL Team
Your staff training is slipping
Your staff training is slipping to unacceptable standards. So many of them do know what a capped draw down is and I have to explain it to them
15 September 2026
Reply from Hargreaves Lansdown
Hi Kevin,
Thank you for your feedback.
We're sorry to hear about your experience. Providing knowledgeable support is extremely important to us, so it's disappointing to hear that we've fallen short of your expectations on this occasion.
We understand how frustrating it can be to have to explain your circumstances repeatedly, particularly when discussing something as specific as capped drawdown. We're sorry that this was your experience.
Take care,
HL Team
When asked questions about investing…
When asked questions about investing there seems to give no defined answers to questions now we have to pay you money just to have a fund and share account I think to myself are you has a company to deal with worth it.
Thinking about going else where at the moment because of the changes
Kind Regards
Peter Welstead
11 September 2026
Reply from Hargreaves Lansdown
Hi Peter,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been left feeling this way. When discussing investments, there are limits on the guidance we're able to provide, which can sometimes mean we're unable to give a definitive answer to certain questions.
We also appreciate your comments regarding charges. While we understand we may not be the lowest cost provider, we aim to offer a range of tools, research and support that many clients find valuable.
We're sorry to hear you're considering moving elsewhere and would welcome the opportunity to better understand your concerns. Please feel free to get in touch with our Helpdesk if you'd like to discuss this further.
Thanks,
HL Team
Simple efficiency to set up my new Isa.
7 September 2026
Reply from Hargreaves Lansdown
Hi Alan,
Thanks for leaving a review.
We're pleased to hear that setting up your new ISA was straightforward and efficient. Making it easy for clients to get started is something we work hard to achieve, so it's great to know that was your experience.
Many thanks,
HL Team
I had problems logging as my phone…
I had problems logging as my phone number was not recognised in the two step authentication. I phoned the helpdesk but after waiting I opted for a callback, which I received about a half an hour later. I was talked through doing various resets and security checks which I found easy to follow by the instructions given, although at one point I was locked out of my account. Eventually after about half an hour with your agent seeking further technical help I was able to log into my account after half an hour, so a successful resolution eventually
11 September 2026
Reply from Hargreaves Lansdown
Hi Alan, thanks for taking the time to leave feedback. We understand that encountering login difficulties and the time spent resolving them can be frustrating. We are glad our Helpdesk team were able to guide you to a successful resolution. Thanks, HL Team.
I have found over the years Hargreaves…
I have found over the years Hargreaves Lansdown to be extremely helpful & curtious.
24 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are so pleased to hear that you have consistently found our team to be helpful and polite. Thanks, HL Team.
agent on telephone great help
Great help from agent on telephone when I had difficulty in managing a transaction on line.
8 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are delighted to hear that our Helpdesk team members were able to provide excellent assistance when you needed support with your online transaction. Thanks, HL Team.
Premium and efficient
The website is good. There is a big range of investment options. The staff are usually very clear and helpful. Reporting is pretty good. Fees are very high: I hold my nose and pay up because I can’t face change. Yet!
One gripe is that it’s hard to know the rate of return on an investment as new money invested inflates the growth rate.
12 September 2026
Reply from Hargreaves Lansdown
Thank you for taking the time to leave feedback. We are pleased to hear that you find our platform accessible and appreciate the range of investment options available. We also value your comments regarding how the gain figures are calculated and will ensure this feedback is passed on to the relevant team for consideration. Thanks, HL Team.
Easy company to deal with
Easy company to deal with, always willing to help and guide through their systems. Nice friendly staff
10 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're so pleased to hear that you find our Helpdesk easy to speak too and your queries are resolved promptly. Thanks, HL Team.
Expensive compared to many others.
11 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Michael,
Thank you for your feedback. We understand that price is an important consideration and appreciate your honesty. While we may not be the cheapest option available, we strive to provide excellent quality, service and value for money. We appreciate you giving us a try.
Thanks, HL Team
Wait set up account waiting email just…
Wait set up account waiting email just took joke honest my email is wrong not honest funny never going using them again
11 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Selina,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We'd like the opportunity to investigate what happened with your account setup and email address. Unfortunately, we're unable to identify your account from this review alone.
Please provide us further details that we have requested and we'll look into this matter further as a priority. We appreciate your feedback and would welcome the chance to resolve any issues you've experienced.
Thanks, HL Team
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