Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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Review summary
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Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
Company replied
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21k reviews
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I’ve always found both your on line app…
I’ve always found both your on line app and website accessibility first rate. I’ve been a client nearly 10 years now and have found that anytime I’ve had to contact HL direct my query has been dealt with immediately.
5 September 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback.
It's fantastic to hear that our Helpdesk services and direct support have consistently met your expectations over the past 10 years. Thanks, HL Team,
Yet again I tried to open an account…
Yet again I tried to open an account and yet again I failed. There new account opening software system is simply over complicated and with not enough guidance for non tecky types like me, I am not an I.T. geek but a serious 70 year old looking for sound investment for my hard cash. So yet again I will be going elsewhere.
5 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi James, thank you for taking the time to leave a review. We are truly disappointed to hear that you have been unable to open an account online. We have not replaced our account opening process and understand how important it is that the experience is clear and straightforward for our clients.
We would like to learn more about your specific experience, understand exactly what went wrong, and help you complete your application. We have requested further information via Trustpilot so that we can contact you directly and look into this further. Thanks, HL Team
Deserves negative stars
Deserves negative stars. Hopeless greedy disgusting platform. Investments are in 80% loss, and they are so greedy that they want to charge unnecesary fee just to hold investments.
im keep having to top up wasted money every single month from debit card, just to keep up paying nonsense account fee. ALL WHILE BEING AT LOSS 😒
Support takes multiple days to reply too. I literally cant see ANY reason why you claim to be #1 ? 🤣🤣🤣🤣
And I cant imagine who these literal bots are who claim to like this platform giving 5 stars. I hope theres more LISA accounts open soon, as i cant wait to leave this garbage greedy broker. Ive lost hundreds over the years WASTED in all crazy high FX fees, multiple buying selling transaction fees, and account fees on top of all this too.
4 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave a review. We are sorry to hear that you are unhappy with the platform and our current Helpdesk response times.
We typically respond to clients within two working days; however, this can sometimes be extended during particularly busy periods. We appreciate your feedback regarding our fee structure, which was recently updated to better reflect the needs and behaviours of the majority of our clients. We are disappointed to hear that these changes have not had a positive impact on your experience.
As with all investments, the value of investments can rise and fall, and we are unable to take responsibility for the performance of individual portfolios. Account management fees will continue to apply in accordance with the terms and conditions of your account. Thanks, HL Team
Worst untrustworthy company i’ve dealt…
Worst untrustworthy company i’ve dealt with in the city, brokers are self elevated idiots… I’ve spent 25 years in the city as a broker of many products and wouldn’t advise trading or using as a provider… Integrity is everything
1 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Brett,
Thank you for your review.
We're sorry to read of your experience and that you've been left with this impression of HL. We recognise how important trust and integrity are when choosing a provider.
Having reviewed your comments, we've been able to locate your account and will be contacting you directly to better understand the concerns you've raised and discuss your experience in more detail.
We appreciate you taking the time to leave your feedback and hope we'll have the opportunity to speak with you soon.
Take care,
HL Team
OMG.. what a time wasting (now edited) experience..
OMG. All I want to do was open an ISA. That was the easy part... Transferring money into it... No way.. My bank wasn't listed. So ok, debit card. After four attempts. 'Blank screen' 'page couldn't be found' and so on. Help desk.. person on the phone couldn't be bothered to help. This is supposed to the most trusted site on the planet... Hmm not for me. So now shopping around for another product.
OK. Someone from HL eventually got back to me (and they have replied to my initial complaint. See below) and I have managed to make transfers another way. So I have now up it to three stars. And keeping it like that, as so many banking apps don't make it easy. Having said that, I can see why. They do try v. hard to keep our money safe... for all of us.
2 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there,
Thank you for taking the time to share your experience.
We're sorry to hear that opening and funding your ISA wasn't as straightforward as it should have been. We appreciate how frustrating it must have been to encounter issues when trying to add money to your account, particularly after multiple attempts and when you're keen to get started.
We're also disappointed to read your comments about the support you received. We aim to make things as easy as possible for our clients and provide a high standard of service, so we're sorry that this wasn't reflected in your experience.
We'd welcome the opportunity to look into this further and help resolve the funding issues you've experienced. Please get in touch with our Helpdesk by phone or secure message and we'll be happy to investigate what's happened and discuss the available funding options with you.
Thanks again,
HL Team
Dysfuntional HL App for iOS
The app for iOS has become really dysfunctional today. HL have still to iron out many flaws. Really irritating when the markets are volatile and one has to place deals on the move. This happens frequently and I doubt HL takes this issue seriously.
1 September 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Harry, thank you for taking the time to leave feedback. We are sorry to hear that you have experienced recent issues with the app which may have prevented you from trading. We are not aware of any widespread issues at present and would like to investigate this further. We have requested additional information via Trustpilot so that we can look into this and respond to your query as soon as possible. Thanks, HL Team.
A terrible weak website with apparently…
A terrible weak website with apparently very weak server capacity.
Continually crashes when you want to trade at a slightly volatile period.
AVOID. AVOID AVOID..
Costs you money...,
Fact not opinion...
31 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Peter, thank you for your message. We're sorry to hear that you've been experiencing difficulties accessing the website for an extended period and have therefore been unable to trade online.
We have not received any reports of widespread website issues. To help us investigate and troubleshoot this further, we would require some additional information about your account, device, and the specific problem you are encountering.
If you feel that this issue has prevented you from completing a trade, we can also raise a complaint on your behalf. This is certainly not the experience we want for our clients, and we're keen to investigate the matter further. We have requested additional information via Trustpilot so that we can assist you further.
We can also raise a complaint on your behalf if you feel this has prevented you from completing a trade. We absolutely do not want this to be out clients experience and are keen to look into this further for you. We have requested further information via Trustpilot so we can assist. Thanks, HL Team.
I found my experience excellent
I found my experience excellent. The lady put me at ease and made my application easy to complete.
26 August 2026
Reply from Hargreaves Lansdown
Hi Jackie, thanks for taking the time to leave feedback. We are delighted to hear that you had an excellent experience and that the colleague you spoke with put you at ease throughout the process. Thanks, HL Team.
Selling; and withdrawing cash.
Selling and arranging transfer of proceeds to my bank account; handling a query I had.
27 August 2026
Reply from Hargreaves Lansdown
Hi, thanks for taking the time to leave feedback. We are delighted to hear that you had a positive experience and that our team was able to assist you effectively. Thanks, HL Team.
Payment to cover ISA account charges
Straight forward answers which clarifed interpretation.
28 August 2026
Reply from Hargreaves Lansdown
Hi Vince, thanks for taking the time to leave feedback. We are pleased to hear that you received clear and helpful support. Thanks, HL Team.
I got stuck on an issue and I phoned…
I got stuck on an issue and I phoned them up and they made everything so clear for me to sort it out online thank you so much for being so helpfull.
26 August 2026
Reply from Hargreaves Lansdown
Hi Clive, thanks for taking the time to leave feedback. We are delighted to hear that our team was able to provide clear and helpful support when you needed it. We understand how important it is to receive straightforward guidance, and we're pleased that we were able to help you resolve your query with confidence. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi Ellen, thanks for taking the time to leave feedback. We appreciate your positive comments and are pleased that our team was able to provide support that met your expectations. Thanks, HL Team.
I withdrew funds and was not confident…
I withdrew funds and was not confident doing so my your staff helped me every set of the of the way .they took Their time to help me without making me feel
Useless abig thank you to all H G sta
27 August 2026
Reply from Hargreaves Lansdown
Hi, thanks for taking the time to leave feedback. We are delighted to hear that our team were able to provide the support and reassurance you needed. Thanks, HL Team.
The person I talked to re SIPP was very helpful
One person
I have issue with HL about my SIPP
28 August 2026
Reply from Hargreaves Lansdown
Hi John, thanks for taking the time to leave feedback. We are pleased to hear that our colleague was able to provide helpful support. Thanks, HL Team.
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are happy to hear you have received prompt and helpful service from our Helpdesk team. Thanks, HL Team.
Helpful, supportive and efficient
Firstly, I appreciate that you offer a call back service so that customers are not waiting on the line for ages.
Call backs are timely and I find the assistants who call back very helpful, clear and supportive. I always manage to get the support I need quickly and efficiently. It is an excellent service!
28 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're delighted to hear that you value our callback service and that our Helpdesk team have been able to resolve your queries effectively. We appreciate your kind words and are pleased to have provided the support you needed. Thanks, HL Team.
Loyal customer for over 15 years…
Having been with them for over 15 years I'm surprised at there lack of care over an 'ISA transfer out'.
After 2 weeks zero action I was told delays in dept means 6 wks for transfers (competitors 2-4 weeks max).
After 4 wks no action I was told my case now 'High Priority'.
Now, 10 weeks on, still no action I await update from transfer dept 4 days ago.
I guess no alternative other than complaints.
Management need to address issues like this, staff helpful, system not.
28 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are sorry to hear that you have experienced delays while transferring out your ISA. We recognise the importance of a smooth and efficient transfer process and are disappointed that this has not been your experience.
We are currently experiencing some delays due to a high volume of transfer requests. However, we apologise that the timeframe provided has not been met. We have requested further information so we can better understand the cause of the delay and provide you with a clearer explanation. Thanks, HL Team.
Feedback .
When there was a failure to update colour changes of live prices, some weeks ago, your feedback to me was extremely poor. It took more than a week to sort it out.
When I had a login problem recently your operative was patient and helpful
18 July 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are sorry to hear about the difficulties you faced with the live price updates and the delay in resolving the issue. We are, however, glad that our team was able to assist you patiently with your login problem. Thanks, HL Team.
calm clear person
27 August 2026
Reply from Hargreaves Lansdown
Hi Charles, thank you for taking the time to leave feedback. We’re pleased to hear that the member of our Helpdesk team you spoke with dealt with your query in a helpful and reassuring manner. Thanks, HL Team.
Filters not working correctly.
I have been complaining about the Filters on their SIPP account not working for a long long time. It used to work perfectly well before but now all of a sudden it is completely out of sync. Since i hold a lot of stocks and shares it mean i have to manually look over the % changes, days gains and it is literally taking a toll on my eyes!!! they keep reassuring me that others have reported it too and technical team is looking into this and yet nothing happens. I have tried using different browsers, logged into my account from other PCs but nothing works!!!
28 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave a review. We're sorry to hear about your experience with the recent app updates. The changes were introduced to improve functionality and usability, based on feedback from our clients.
We are aware of an issue affecting the sorting feature within the app and appreciate the inconvenience this may cause. While fixes can take time to develop, test and release, please be assured that our teams are actively working to resolve the issue as quickly as possible. We appreciate your patience and thank you for your understanding while we work on a solution. Thanks, HL Team.
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