Love Hargreaves & been with them over 15 years. Really thoughtful & professional product & app but it is all premium priced so you do pay for the good service, so it should be expected. I think they... See more
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Wide range of investments available. Those answering phone can usually solve problems - but it often takes more than the few seconds, usual in 'the old days' to get through. Really annoying that I c... See more
Company replied
Myself and my mother, have been with Hargreaves Lansdown for about 6 years and have had no issues. I think HL could improve their service by offering multi currency fx accounts as ii do but, you'd pr... See more
Company replied
I had difficulty in using your website to move money into my cash isa from a share account. Im not skilled on computer use and aged 90 do not feel inclined to go back to classes but I struggle every... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.2
Great
21k reviews
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Good to be able to be re assured by a…
Good to be able to be re assured by a human. Online can be complex at times and when your dealing with a great deal of money you don't want to make a mistake. Excellent support in this respect and appreciated the help and guidance given.
27 August 2026
Reply from Hargreaves Lansdown
Hi Michael,
Thanks for taking the time to leave a review.
We're delighted to hear that the support you received gave you reassurance and confidence. When dealing with important financial decisions, we understand how valuable it can be to speak with someone directly and have the opportunity to talk things through.
It's great to know our team could provide the guidance you needed and help make the process clearer for you.
All the best,
HL Team
App is rubbish
App is rubbish, customer service gives you wrong information. Website sends you around in circles. It a tedious ,rigid affair full of rules, misinformation designed to do your swede in.
26 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi John,
Thanks for taking the time to leave a review.
We're sorry to hear you've had such a frustrating experience. It's concerning to read that you found our website difficult to navigate and felt that conflicting information was provided when you contacted us.
We've requested some further information through Trustpilot so we can look into what happened and better understand your experience. Once we receive this, we'll be able to investigate in more detail.
Thanks,
HL Team
HL - An exceptionally professional company
I have been very pleased with the exceptional service that HL have provided me with. They have been very reliable and professional over many years and I have never had any problems at all. My recent conversion of my assets into an annuity has been handled exceptionally with full explanations at every step. The staff have been very helpful and I would recommend them 100%.
25 July 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi John and Jane, thank you for taking the time to leave feedback. It is wonderful to know that our team's professionalism and reliability met your expectations. We are pleased to hear that your annuity process has also been handled efficiently. Thanks, HL Team.
Very disappointing customer service for…
Very disappointing customer service for Lifetime ISA withdrawals. I was assured payment would be sent on a certain date but it was not sent with no explanation why. The ISA team are not client facing so you are unable to get answers regarding withdrawls of funds. I would not trust their LISA product and use Moneybox instead
24 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi William,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience and appreciate how frustrating this must have been, particularly when you were expecting funds to be released on a specific date.
We aim to provide clear and accurate information throughout the withdrawal process, so it's disappointing to hear that your expectations weren't met on this occasion. We'd like to look into the circumstances surrounding this further.
We've reached out via Trustpilot to gather some additional information. Please respond when you can and we'll review this in more detail.
Thanks,
HL Team
Reply from Hargreaves Lansdown
Hi there,
Thanks for taking the time to leave a review.
We're pleased to hear that our Helpdesk team provided such a positive experience. Delivering friendly and helpful support is something we take pride in, so it's great to know this came across during your interaction with us.
Many thanks,
HL Team
Reply from Hargreaves Lansdown
Hi there,
Thanks for leaving a review.
It's great to hear you're enjoying the app and finding everything works well for you. We've put a lot of effort into making it simple and convenient to use, so it's lovely to know it's meeting your expectations.
Take care,
HL Team
TERRIBLE service for lifetime ISA
TERRIBLE. I had a lifetime ISA with HL, requested for it to be withdrawn and sent to my solicitors. It took 10 days for them to action the request, after me calling twice a day, everyday, to tell them this was urgent, at which point the seller was saying they would pull out if exchange did not take place. They then were only able to send 70% of the funds because the rest “hadn’t settled” and kept saying it had been sent when it hadn’t.
My partners LISA (in Moneybox was withdrawn in 1 day for comparison). They have caused me immense stress due to their slowness and poor customer service.
I am withdrawing all of my funds from their platform and will be going elsewhere.
DO NOT USE FOR A LIFETIME ISA
21 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Issy,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience and appreciate how frustrating this must have been, particularly during such an important purchase.
Please note that we're only able to release cash once any sale proceeds have fully settled within the account, which can affect the timescales involved.
We'd like to look into this further for you. We've reached out via Trustpilot to gather some additional information and review the details of your account.
Please respond when you can so we can investigate this with you.
Take care,
HL Team
Answered the ‘phone very quickly and…
Answered the ‘phone very quickly and very helpful.
21 August 2026
Reply from Hargreaves Lansdown
Hi Raymond, thanks for taking the time to leave feedback. We're so glad to hear that you had a positive experience with us and found our team to be both quick and helpful. Thanks, HL Team.
First class support
Making contact by phone to HL is always a pleasure. The staff are helpful, knowledgeable and patient. As a result I have expanded my use of HL services/products with confidence.
20 August 2026
Reply from Hargreaves Lansdown
Hi David, thank you for taking the time to leave feedback. We're delighted to hear that our team's guidance and expertise have given you the confidence to make the most of our services. Thanks, HL Team.
Phoned up to change my address
Phoned up to change my address. I was delt with quickly and professionally I was not kept waiting having to listen to generic music for an hour's on end. The security checks were done and my address changed.
When ever I have had to contact HL I. have never had to wait before speaking to a polite advisor who has always resolved my questions efficiently.
21 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're so pleased to hear that your experience with us was quick and professional, especially when changing your address. Thanks, HL Team.
Background investment information
There's a useful amount of background and research on companies when I select a possible small investment: I think the previous company info was slightly better - major holdings in a company and recent buys/sales was more easily found. I seek a quick summary of last 3 years P&L, PE ratio and large buys/sales as well as director's investment actions to help with my decision.
Nearly all my investments are in companies that entered teams of their young graduate trainees in the business management game that I administered out of University of East Anglia
25 July 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're pleased to hear that you are finding the investment research we offer useful and are able to easily navigate the platform and features. Thanks, HL Team.
Two very patient and helpful advisors…
Two very patient and helpful advisors helped me with resetting my log in details and the withdrawal of some of my funds. I am not good with technology and they couldn’t have been more kind.
19 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're so pleased to hear that our Helpdesk team helped you regain access to your account. Thanks, HL Team.
Helpful and Supportive team.
I always receive a supportive and clear experience every time I call HL. The customer service team are always helpful and explain things to me. Very pleased with the level of support given over the phone.
20 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave a review. We're so pleased to hear that you consistently receive supportive and clear experiences when contacting us. Thanks, HL Team.
The info is clear
The info is clear, the app good and the telephone service helpful when im stuck.
22 August 2026
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We're delighted to hear that you find our information clear and you are able to access our Helpdesk when necessary. Thanks, HL Team.
WARNING using Hargreaves Lansdown can…
WARNING using Hargreaves Lansdown can be terrifying and think carefully before investing with them. This is a financial organisation with opening hours worse than your local Council:
When things go wrong the level of service from H&L can be terrifying and some of their staff should not be customer facing.
I was recently trying to reinvest a cash ISA , this is something that only needs to done on maturity so is not done frequently. Because you cannot reinvest before maturity H&L's opening times critically impact this process because there is no support after 12Noon Saturday until Monday morning. So if there is a product with a deadline on Sunday you have to make arrangements by phone or trust their IT system. It is also shocking that some H&L staff expect customers to remember a process they last used at best months ago yet staff working for H&L are not sure. I’m not suggesting all H&L Staff need to be experts but some H&L staff definitely think customer either should be or are stupid.
I was recently trying to log into my account when verification failed. I had to request the code four times because I did not receive it and on the fourth occasion I was locked out of my account. At the time I was trying to check on the whereabouts of a substantial sum of money. Unfortunately the problem happened just after 5pm so I had wait until the next day to contact H&L. Even my local Council is open until 5.30pm.
The member of staff I spoke to couldn’t care less and spoke to me like I was a nuisance, I was clearly interrupting something more important than supporting a customer. I was advised the issue was my mobile phone service and advised to contact my provider even though this clearly was not the case. I got someone to text me when H&L system failed and got that text withing seconds. When I eventually received the verification codes I received the same code four times in the same text.
The member of staff allegedly helping me then changed the process of sending the verification code to a phone call that relies on the same mobile network that the texted verification code uses (and customers are stupid?). I now receive verification codes via a phone call from a robot that sounds like he is high on something.
H&L’s response to my complaint, no comment on the their staff’s attitude or absurd solution? If I want to change the verification back to a text I need to visit their site and waste more time trying to fix something they caused.
The last time I wanted to invest in a product with a maturity date on a Sunday I called and did it manually because I have no confidence in H&Ls system. I find it better for my health to not use their system when they are closed.
I would definitely recommend not investing with H&L if you want to sleep well at nights. Find a financial organisation with the opening hours you would expect from a serious financial institution.
18 June 2026
Unprompted review
Reply from Hargreaves Lansdown
Thank you for taking the time to leave feedback.
We are very sorry to hear that you have been unable to access your account due to not receiving your two-factor authentication (2FA) codes. This is clearly not ideal, and we understand how frustrating this must be, particularly if you were unable to contact us outside of our opening hours.
Our Helpdesk team can confirm whether the codes are being sent by the third-party provider we use to process authentication requests. However, if the codes are being sent successfully but are not being received on your device, there is unfortunately only limited action we can take. This would indicate that there is an issue with the device or service provider. In some cases, changing the delivery method from a text message to an automated phone call has helped resolve the issue.
When requesting multiple authentication codes during login, we recommend using the most recent code received, as only the latest code generated will be valid.
With regard to your HL Cash ISA, it is possible to provide instructions before the maturity date by amending your default product online. Once the account matures, the funds can only be transferred into either an easy access product with the same provider or your selected default product. This instruction will be processed at maturity and there is no concern regarding either the return of your initial deposit or the maturity payment being completed correctly.
Our Helpdesk is available from 8:00am to 5:00pm, Monday to Friday, and from 9:30am to 12:30pm on Saturdays. We appreciate your feedback that these hours may not be suitable and apologise for any inconvenience this has caused.
We understand that your main concern relates to the service you received from our Helpdesk team. We have requested further information via Trustpilot so that we can investigate this matter in more detail and address your concerns appropriately. Thanks, HL Team.
Great service shame about the App
Hargreaves on the whole does offer a good service they are quick to answer the phone amd deal with any problems.
But their app is awful they have redesigned it and reduced the font to around 30% which makes it near on impossible to make out when you're viewing unless you change your phone settings or wear reading glasses 👓.
The layout and colours used aren't really compatible which again make's it less clear.
Who designs these apps? Why build a new app and reduce the size of the font?? And make it worst than the previous version. Totally lacking in any common sense or they don't hold investments with HL so they don't use the app could be my only conclusion.
I have other investment apps trading 212 AJ bell
iii all totally fine.
22 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Ian, thank you for taking the time to leave feedback.
We're pleased to hear that you have found our Helpdesk team to be efficient and supportive.
We're sorry to hear that you are disappointed with the recent changes to the HL app and that they have affected the visibility of features that you regularly use. The updates were made with the aim of improving usability and the overall client experience, so we're disappointed to hear that this has not been reflected in your experience.
We appreciate you taking the time to share your feedback regarding the app. Client feedback plays an important role in the ongoing development of our services, and your comments will be considered as we continue to make improvements. Thanks, HL Team.
The new app is a pile of dog poo
The new app is a pile of dog poo. It used to be meet disability requirements but now everything is too small and needs loads more screen presses to do basic tasks. BRING THE OLD APP BACK. WHO ASKED YOU TO CHANGE IT!
21 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hello Gordon,
We're sorry that the new version of the app hasn't met your expectations.
We understand your concerns regarding accessibility, smaller interface elements and the increased number of taps required to complete common tasks. These are valuable points and we've passed your feedback on to the team responsible for the redesign.
While changes are made to improve the overall experience, we recognise that they don't always work for everyone and we appreciate you highlighting the impact this has had on your day-to-day use.
We have requested further information from you so we can investigate what differences have caused these additional processes. Please get in touch with the information we require and we will be in contact by secure message.
Thanks, HL Team
Great Experience
My call was answered quickly and the handler was very knowledgeable and resolved my issue quickly and with language I could understand
17 August 2026
Reply from Hargreaves Lansdown
Hi Stephen,
Thank you for taking the time to leave a review.
We're pleased to hear your call was answered promptly and that our Helpdesk team was able to resolve your query quickly. It's especially great to know everything was explained clearly and in a way that was easy to understand.
Thanks for your kind words and for choosing HL.
Take care,
HL Team
Outstanding customer telephone service
Outstanding customer telephone service. Friendly, professional and informative. No Ai bot asking you the same question over and over and repeating things you did not even say. No recorded messages asking if you are sure you need to speak to a real person, telling you to go online instead. No long menu with numbers to press. No long waits. We don’t get this level of service from other companies in England anymore. Their outstanding service should be the norm. Well done
17 August 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for such a thoughtful review.
We're delighted to hear you had a positive experience when calling us. Providing a service that's friendly, professional and easy to access is incredibly important to us, so it's fantastic to know that came across during your interaction.
It's especially pleasing to read your comments about reaching a member of the team quickly and receiving the support you needed without unnecessary delays. We really appreciate you taking the time to share your experience and compare it so positively to others you've encountered.
Many thanks,
HL Team
Need to revisit the workflow routines on ISA transfers
I write again about the poor ISA transfer service provided by HL. I have complained to them on many occasions and actually thought they understood. But not so - I posted an ISA transfer form 9 days ago - is it too much to expect a simple message that it has been received?
21 August 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi there,
We're sorry to hear about your experience with your ISA transfer.
We understand how important it is to receive confirmation that documents have been received, and it's disappointing to hear that this hasn't been your experience. We'd like to look into this further for you. We've responded via Trustpilot requesting some additional information so that we can investigate what has happened.
Thanks,
HL Team
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