Staff are always so every helpful and welcoming. Helped me with an on line order as this wasn't in stock to buy.
Company replied
Location
Switch location22 Eastgate Centre, SS14 1AF Basildon, GB
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See what reviewers are saying
The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easte... See more
Company replied
Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... See more
Company replied
I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
Company replied
Company details
- #47 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 31 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK) - Basildon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
22 Eastgate Centre, SS14 1AF, Basildon, United Kingdom
4.8
Excellent
229 reviews
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Staff are always so every helpful and…
Staff are always so every helpful and welcoming. Helped me with an on line order as this wasn't in stock to buy.
15 June 2026
Reply from hmv (UK) - Basildon
Hi Lucy
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Basildon store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hi Lilley
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Basildon
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hi Tyran
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great delivery service 👍
29 May 2026
Reply from hmv (UK) - Basildon
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have used HMV for quite awhile now
I have used HMV for quite awhile now.
I like the delivery service, for Home delivery and delivery to the store.
Long may you keep going, in these unsure times.
22 May 2026
Reply from hmv (UK) - Basildon
Hi Charles
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Records are great here good selection
Good service and plenty in store, would recommend Basildon
7 May 2026
Reply from hmv (UK) - Basildon
Hi Helen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were friendly and very helpful
5 May 2026
Reply from hmv (UK) - Basildon
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought suede's new album in basildon…
I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.
29 April 2026
Unprompted review
Reply from hmv (UK) - Basildon
Hello Paul
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience, including your receipt as possible and they’ll take a look asap.
Delivery was amazing thanks i will shop…
Delivery was amazing thanks i will shop from you online and in store
7 February 2026
Reply from hmv (UK) - Basildon
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Basildon
Hello Mark
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
So helpful in Basildon Store
The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easter holiday in between ordering and arrival.
10 April 2026
Reply from hmv (UK) - Basildon
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Basildon
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful man that…
Very friendly and helpful man that served me over the counter at the tills very happy with the service I received and I find everything I was looking for but one thing which I ordered in store and got it delivered to my house so very happy
10 March 2026
Reply from hmv (UK) - Basildon
Hi Brendan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful
Very helpful, respectful and the delivery was on time delivered with care and respect
3 March 2026
Reply from hmv (UK) - Basildon
Hi M
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Visiting HMV Basildon.
When I visited the HMV store at Eastgate Basildon on 3/3/26, to pickup a dvd which I had pre ordered I was served by Shawn. He was very helpful and pleasant, as I find all of the staff in store. I will be visiting again in the future I am certain. Janet Hursey
2 March 2026
Reply from hmv (UK) - Basildon
Hi MSJANETHURSEY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service
I got the item I ordered in good time, staff were very helpful and polite.
I've been buying my disks from HMV Basildon for a good many years and will continue to do so
23 February 2026
Reply from hmv (UK) - Basildon
Hi Consumer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Collected my order
Collected my order, very quick and helpful service. Sam, the store manager is very friendly and helpful.
25 February 2026
Reply from hmv (UK) - Basildon
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hi Lesley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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