hmv (UK) - Basildon Reviews 225

TrustScore 5 out of 5

4.8

22 Eastgate Centre, SS14 1AF Basildon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have used HMV for quite awhile now. I like the delivery service, for Home delivery and delivery to the store. Long may you keep going, in these unsure times.

Company replied

Rated 2 out of 5 stars

I bought suede's new album in basildon store which was £24:99 , didn't realise i was charged 28:99 until I got home? Don't know why, thinking it was deliberate overcharge.

Company replied

Rated 5 out of 5 stars

The young lady in the Basildon store was very helpful when I asked about the DVD I wanted to buy. She advised it would take 5 working days to be delivered. It arrived a week later, even with the Easte... See more

Company replied

Rated 5 out of 5 stars

Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a... See more

Company replied


Company details

  1. #46 of 60 best companies in Music shop
  2. #11 of 19 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 33 best companies in Home audio shop
  6. #12 of 27 best companies in T-shirt Shop

About hmv (UK) - Basildon

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • 22 Eastgate Centre, SS14 1AF, Basildon, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff …

Went to store in Basildon and a very helpful member of staff gave me all the info I need to make a decision on a turntable and speakers to buy I ordered on line to save carrying the items which were a Lenco turntable ( half price) and speakers to match( (£20 off ) delivered very fast great looking set up easy and sound great! Now need to expand my vinyl collection

26 November 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi irene

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 3 out of 5 stars

2 unprofessional employees, 1 lovely employees

Sounded like 2 employees were having a heated disagreement while sorted out the shelves.

The lady behind the till was lovely, couldn't have been better. location eastgate shopping center

30 November 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Sean

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

Very easy from start to finish

Very easy from start to finish

30 November 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Jenny

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Helpful staff

Didn’t have the DVDs I wanted so they ordered them for me and took a few days to come all the others I needed the staff helped me get them they new just where to find them which was great because I didn’t have a clue.

30 November 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hello,

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!

Thanks for shopping with hmv, see you again soon :-)

Rated 5 out of 5 stars

Great service

Great service, good value for money. Staff (J) very helpful.

25 November 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent polite and helpful staff…

Excellent polite and helpful staff member

17 November 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Jeff

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great service

Very polite and knowledgeable about all products

7 November 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Victoria, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Staff were very helpful

2 members of staff were very helpful, the first in locating CD's I wanted to look at, deal with my purchase and look at their stocks for a particular CD I was interested in. As they did not stock it, the second member of staff checked if it could be ordered - it could and took my details & payment. I was pleasantly surprised to receive confirmation my order was ready for collection just a matter of days after ordering.

Upon collection, I saw the person who took my order originally - they were as helpful and pleasant as they were previously.

29 October 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Kim

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The items I enquired about were not in…

The items I enquired about were not in stock but the lady said she could order them for me. She said I would get an email when they arrived in store and upon receiving said email I collected the items I had purchased. The service I received was excellent and the lady very helpful.

24 October 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Liz

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great service as usual.staff brilliant

Great service as usual.staff brilliant

24 October 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi carl

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The staff were very helpful and I was…

The staff were very helpful and I was kept informed as to the progress of my order.

20 October 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Ian, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Brilliant fast delivery

Brilliant fast delivery, thankyou

20 October 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Hollie

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy to navigate the website and order

Easy to navigate the website and order. Communication with the order and details for collecting good. The lady in the Basildon store was very cheerful and helpful.

1 October 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi M.Stevens

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great Service

Great Service. Friendly staff and fast delivery. Good price. Very happy customer

2 October 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Karin

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

It took a week for 2 films to be…

It took a week for 2 films to be delivered to the store.

HMV replied to the comment today confirming it didn't take 2 weeks for the films to arrive. HMV please re-read the above review.

28 September 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Dan, 

Order 10345852 was placed on 19/09/24 and dispatched at the first opportunity on 21/09/24. Delivery to store is 2-5 days and this was marked as ready on 25/09. 

We can confirm this did not take 2 weeks to arrive and was at the store within 5 working days.

Rated 5 out of 5 stars

Doctor who season1 Episode 9 of 8 2024

Doctor who season1 Episode 9 of 8 2024
Doctor who season1Episode 10 of 8 2024
Doctor who season1 Episode11of8 2024
Doctor who season1 Episode12 of8 2024
Doctor who season1 Episode 13
Of 8 2024
Doctor who season1 Episode 14 of 8 2024
Doctor Who Christmas special 2024 | Joy to the World news, cast ...season 2 Episode 1 of9 2024 BBC one 1 post
Doctor who season 2 Episode 2 of 9 2024 Special Hollween
31 ocember 2024

22 September 2024
Unprompted review
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Mustafa

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

I like this company

I like this company , it’s had some close calls in recent years , but one big name store is still with us . Good luck in the future battles .

13 September 2024
hmv (UK) - Basildon logo

Reply from hmv (UK) - Basildon

Hi Clifford

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look