Order was easy to place online with website complying to good web design principles. Staged emails to notify of order progress were sent to me in a timely manner. The two staff who dealt with me in st... See more
Company replied
Location
Switch locationUnit 25 Eastgate Centre, SS14 1AE Basildon, GB
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See what reviewers are saying
the shop assistant Julia (not too sure of the name now) at Basildon Eastgate HMV is very helpful and patience as my children bring their saving in coins to purchase their item and she take time to cou... See more
Company replied
REALLY fast delivery and they keep you updated the whole time. If an item isn't in stock, they try to get it in as quick as possible to deliver too so it's really reliable! Only issue is that the pack... See more
Company replied
The customer service in store was great. Very helpful and polite. The item condition however was not as good. Boxes delivered in store was beaten (I was concerned this may happen on home delivery... See more
Company replied
Company details
- #48 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #21 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Basildon
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 25 Eastgate Centre, SS14 1AE, Basildon, United Kingdom
4.8
Excellent
241 reviews
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Good helpful service
19 December 2023
Reply from hmv (UK) - Basildon
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My mum and brother absolutely loved them
26 December 2023
Reply from hmv (UK) - Basildon
Hi Kate
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Basildon
Hi Kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service in Basildon
Sam who is the manager makes the shopping experience a pleasure always friendly and we have now got to know her very well we will be back to get are 4k films
22 December 2023
Reply from hmv (UK) - Basildon
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The store and the assistant
16 December 2023
Reply from hmv (UK) - Basildon
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very friendly and my…
The staff were very friendly and my order was with me very quickly, thank you
5 December 2023
Reply from hmv (UK) - Basildon
Hello Abigail
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivered quickly and price of purchase…
Delivered quickly and price of purchase very reasonable
1 December 2023
Reply from hmv (UK) - Basildon
Hi Nicola
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Basildon
Hello Barry,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good service and quick
26 November 2023
Reply from hmv (UK) - Basildon
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I pre ordered a game and at the time of…
I pre ordered a game and at the time of ordering was very helpful also giving advise about another query I had. Then before delivery had to change address again customer service was very helpful and very nice lady
30 October 2023
Reply from hmv (UK) - Basildon
Hi Maxine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Customer Experience, Basildon Store
Looked for a John Wayne dvd, not on shelf. Spoke to member of staff who looked the film up on website, asked if i would like to order, told me the price and estimate date of arrival in store.
Great Customer Experience from Basildon branch.
16 October 2023
Reply from hmv (UK) - Basildon
Hi Karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Basildon
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Couldn't find item in store
Couldn't find item in store, member of staff found it on line, ordered straight away, delivered to store with in 2 days, and collected by us. No drama!
22 October 2023
Reply from hmv (UK) - Basildon
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy wife 😂
Brilliant service from Sam and Chris, very helpful with a product I wanted what wasn't instock, Chris looked it up and quickly ordered it for me and I got it 2 days later A+
11 October 2023
Reply from hmv (UK) - Basildon
Hi Christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Basildon
Hello Mr Johnstone
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Victor
Victor, the guy that served us when above and beyond to help us out that day, fantastic shopping experience
14 September 2023
Reply from hmv (UK) - Basildon
Hi Sam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Basildon
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Basildon
Hi Ron.
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered a dvd on line
I ordered a dvd on line, and it was ready to pick up from the shop in 5 days which I thought was very efficient!
10 August 2023
Reply from hmv (UK) - Basildon
Hi Dave
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
48 hrs service not including weekends
Wanted this movie for a long time .
Ordered online on the Thursday evening .
Friday afternoon it was dispatched ,Saturday in transit & by Monday afternoon I received the movie in good condition.
28 July 2023
Reply from hmv (UK) - Basildon
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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