The sales staff was very helpful. I couldn't find the box set I needed he, was serving someone else so he help us both same time. Ordering the item and having it posted out for me was fine, I shall... See more
Company replied
Location
Switch location17/18 Milsom Street, BA1 1DB Bath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... See more
Company replied
I visited the Bath store to collect a CD but the service was a little slow and the staff were not friendly/ approachable. I want to preface that this is not usually the experience as I visited this pa... See more
Company replied
I ordered some DVDs at HMV, I received excellent customer service, found the staff easy to talk to, & they were happy to answer any queries I had. I received emails to keep me updated when my order wa... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK) - Bath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
17/18 Milsom Street, BA1 1DB, Bath, United Kingdom
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Bath
Hi Kelly
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Bath
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Extremely helpful
Extremely helpful, found my purchase very quickly and assisted me with several other items that i was interested in .
7 March 2026
Reply from hmv (UK) - Bath
Hi Fran
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Five-Star Experience at HMV Bath
Five-Star Experience at HMV Bath! 🌟
My first visit to HMV in Bath took me right back to my youth,it’s fantastic to see the store back and so well laid out. Everything was easy to find. I was after a specific Rap magazine which was out of stock in-store. The first staff member I spoke to helped me order it online and explained that I would be kept informed by email about when I could collect it. The process was really smooth and stress-free.
When I came to collect the magazine for my son, I met Dave. He went above and beyond: he let me borrow a felt tip so I could address the magazine on the spot and even ensured it was taped securely at each end - post-office ready! A special shout-out to the young man who had to jog to the depths of the store to get some tape. On top of that, Dave recommended a new artist for me to listen to.
From start to finish, the Bath team delivered a fabulous shopping experience. Five-star customer service all the way, well done, HMV Bath team!
5 March 2026
Unprompted review
Reply from hmv (UK) - Bath
Hi Fiona,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My George Michael vinyl was delivered…
My George Michael vinyl was delivered to the Bath store as requested, packaging excellent and I have enjoyed the first listen of my new LP.
28 February 2026
Reply from hmv (UK) - Bath
Hi Adrian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bath
Hi Leonardo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bath
Hi MR
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have made quite a few orders for…
I have made quite a few orders for DVD's over the past few weeks and have had an excellent response I have always received them within days. I will continue to shop with HMV
20 January 2026
Reply from hmv (UK) - Bath
Hi Linda,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All the staff are always happy to give…
All the staff are always happy to give there time.
Great service with a smile always.
12 January 2026
Reply from hmv (UK) - Bath
Hi Craig
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I also recieve excellent service in…
I also recieve excellent service in here regardless of wether I'm buying anything or just browsing. Bath HMV always have great bargains in their store and the staff are always happy to help. I wouldn't consider showing elsewhere. If bath don't have something I want in stock I always do a click and collect off the website to the Bath store.
11 January 2026
Reply from hmv (UK) - Bath
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online and arrived at my…
Easy to order online and arrived at my local store for.me to collect. Waited a few days and was able to collect. Very easy
Staff really friendly on pick up.
24 December 2025
Reply from hmv (UK) - Bath
Hi Brigitte
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient online service
Bought a vinyl online for my son for Christmas, I used click and collect which was very efficient collecting from the store in Bath a couple of days later.
21 December 2025
Reply from hmv (UK) - Bath
Hi Hilary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My order went missing
My order went missing. It was ordered in the store & should have arrived within a week. 3 weeks later & I'm still waiting. When I chased it up on Friday in the store, I was told someone from the office would call me on Monday. No-one called. Instead I was sent an email with a form to claim a refund. This was for a Christmas present. I won't be ordering from HMV again.
21 December 2025
Reply from hmv (UK) - Bath
Hi Anna
Thank you for taking the time to leave us a review. We are sorry to hear that your order got lost, apologies for any disappointment caused. We can see you have been in touch and we are assisting with this.
Lovely staff and excellent, prompt service
The staff in the shop were very helpful and polite and my order arrived promptly
17 December 2025
Reply from hmv (UK) - Bath
Hi Julia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bath
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful member of staff found the video…
Helpful member of staff found the video I was looking for Truly Madley Deeply and explained that we would have to order it online which was done in store.
7 December 2025
Reply from hmv (UK) - Bath
Hi Judith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was served by a polite young man who…
I was served by a polite young man who was willing to help with my purchase.
20 November 2025
Reply from hmv (UK) - Bath
Hi Teresa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.