The whole experience from start to finish was flawless & hassle free , from ordering item in store , to eventually picking item up from store . Was kept in regular contact with regards to item leaving... See more
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
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See what reviewers are saying
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
Company replied
HMV consistently delivers on all fronts. Excellent service, items arriving in pristine condition, well packaged, and their stores are amazing. You could spend all day in a store. I've recently or... See more
Company replied
Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without... See more
Company replied
Company details
- #46 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 33 best companies in Home audio shop
- #12 of 27 best companies in T-shirt Shop
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.6
Excellent
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Belfast
Hi Martin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I bought a record online
I bought a record online, but it arrived slightly damaged. It said online I could take it back to a store and change it for another copy, or get a refund. I went to Belfast and tried to change it, but there were no other copies. They said they could not refund me at the store, and I would have to do it online, which I did not want to do. They did allow me to change it to something else though, so all ended well.
9 March 2026
Reply from hmv (UK) - Belfast
Hi Paul,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Dvd selection excellent
Very helpful staff. Great selection of modern and classic dvd box sets. Ordering out of stock items for collection simple and easy. Worth an occasional visit to browse for bargans and unusual dvd movies / tv series.
13 March 2026
Reply from hmv (UK) - Belfast
Hi Robbert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Mr Ryan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No Complaints about HMV
I can't complain about them. Unfortunately they are quite a distance away from me I live in Enniskillen and from there.I hope to visit HMV about April or May.
12 January 2026
Unprompted review
Reply from hmv (UK) - Belfast
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had To Get my Game Elsewhere.
Tbf I ordered a game and it was their suppler that let them down, Cronos New Dawn PS5.
11 September 2025
Reply from hmv (UK) - Belfast
Hi William,
Thank you for your feedback.
We were very sorry that we were unable to fulfil your order and for any disappointment as a result of this.
We do hope that we will be able to assist you with an order with you in future.
Reply from hmv (UK) - Belfast
Hello Vanesa,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Still haven’t received my refund.
14 February 2026
Reply from hmv (UK) - Belfast
Hi Shauna
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, as we are unable to see any contact from yourself at this time, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Belfast
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff.
Fast collection time. My order was stored and handled with care. Staff at HMV Belfast are pleasant and friendly. Item I ordered was priced as I would expect. Recommended.
25 February 2026
Reply from hmv (UK) - Belfast
Hi Stephen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV ⭐⭐⭐⭐⭐
HMV consistently delivers on all fronts. Excellent service, items arriving in pristine condition, well packaged, and their stores are amazing. You could spend all day in a store.
I've recently ordered Stranger Things Funko POP! figures and they were dispatched promptly once in stock and were delivered perfectly.
I love HMV!
14 February 2026
Unprompted review
Reply from hmv (UK) - Belfast
Hello Colin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great
Having the correct dvds that I needed, plus with a good selection of T-shirts and hoodies, was else could someone ask for.
14 February 2026
Reply from hmv (UK) - Belfast
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Belfast
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It came on time.
23 January 2026
Reply from hmv (UK) - Belfast
Hi Stephen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi Liam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery a day early
Delivery a day early
Can’t beat that
Easy to order
Good website
Very happy
1 February 2026
Reply from hmv (UK) - Belfast
Hi Stephen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Perfect everything
Product came perfectly, and I received a funny note alongside my order that made me laugh so thank you to the worker who also loves Karlach as much as I do 🙏 :)
25 January 2026
Reply from hmv (UK) - Belfast
Hi Mara,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Belfast
Hi FW
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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