I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... See more
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Location
Switch location28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
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Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... See more
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Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... See more
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Daugther has been trying to source more k pop albums without paying high import fees/postage. She has finally found HMW that offer that and they will deliver as soon as the album is released if not in... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Cheltenham
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
28-29 Regent Arcade, GL50 1JZ, Cheltenham, United Kingdom
4.8
Excellent
280 reviews
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Fast delivery product was well packaged…
Fast delivery product was well packaged and arrived safely and in very good condition.
27 June 2025
Reply from hmv (UK) - Cheltenham
Hello William
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always the best
Awesome service throughout. From online purchasing (although website did crash a couple of times, but overall I was able to buy a limited edition vinyl so very happy) to notifications to collecting in store. HMV is my staple and always will be for music purchases.
22 June 2025
Reply from hmv (UK) - Cheltenham
Hello Henrietta
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Abba order
Because the items I ordered were very well packaged and exactly what I owe and the assistant was very helpful and friendly.
14 June 2025
Reply from hmv (UK) - Cheltenham
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
friendly helpful staff and efficient…
friendly helpful staff and efficient delivery of DVD
9 June 2025
Reply from hmv (UK) - Cheltenham
Hi viv
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered what I wanted and it was…
Ordered what I wanted and it was delivered to collect in 3 days.dvds as requested. Thanks
29 May 2025
Reply from hmv (UK) - Cheltenham
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My click & collect order
My click & collect order was despatched to the local store promptly and on collection I was served by a very pleasant individual. Good service all round.
26 May 2025
Reply from hmv (UK) - Cheltenham
Hi Heather
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
was ok no prob ordered in store for…
was ok no prob ordered in store for store pick up ordered Monday delivered Friday the same week
21 May 2025
Reply from hmv (UK) - Cheltenham
Hi Mr Jenkins
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cheltenham
Hello Johan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great Staff
Great to go to retailer where the staff have an interest in what they are are doing. They went out their way to obtain my item and also had a conversation about product as is normal in this branch.
20 March 2025
Reply from hmv (UK) - Cheltenham
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A VERY GOOD BRANCH.
I AM VERY PLEASED WHEN I ORDER ITEMS TO BE
DELIVERED TO THIS BRANCH.I LIVE IN THIS STORE
ON A WEEKLY BASIS.MYSELF AND THE STAFF ARE ON FIRST NAME TERMS.KEEP UP THE GOOD WORK.
28 April 2025
Reply from hmv (UK) - Cheltenham
Hi gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quick and easy delivery.
Very quick and easy delivery.
Good communication.
Great product.
18 April 2025
Reply from hmv (UK) - Cheltenham
Hi Ms Davis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Private dancer 40
Arrived sooner than first advised ..what a brilliant box set package ,listening to it over and over a must for Tina fans
12 April 2025
Reply from hmv (UK) - Cheltenham
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Cheltenham
Hi Marc
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff was very helpful in helping out…
Staff was very helpful in helping out finding the dvds I wanted
6 April 2025
Reply from hmv (UK) - Cheltenham
Hi Robert
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cheltenham store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Cheltenham
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
JAM Turntable malfunction
The JAM turntable and speakers lasted 1 day before the turntable stopped revolving and wouldn't go again. The return procedure was very good and the customer services opperative was very helpful. I had to take the device to the nearest HMV store (Cheltenham so petrol and parking). The store worker was very good and my replacement was there waiting for me. I was given a 15% voucher off any vinyl price.
19 March 2025
Reply from hmv (UK) - Cheltenham
Hello David
Thanks for taking the time to share your experience with us. We're sorry to hear that your item was faulty - errors are rare but can unfortunately occur on occasion.
Should any further issues please feel free to reach out to us.
Knowledgeable staff member…
Knowledgeable staff member regarding this little-known film, and the disc arrived in store faster than expected.
16 March 2025
Reply from hmv (UK) - Cheltenham
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cheltenham
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Courteous staff
Courteous staff. Ordered a DVD in the shop and arrived to pick up promptly and well packed. Kept in touch when package had arrived.
7 March 2025
Reply from hmv (UK) - Cheltenham
Hi sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
BEST VALUE OFFERING AROUND !
SIMPLE ONLINE ORDERING PROCESS, FRIENDLY STAFF IN STORE AND OUTSTANDING VALUE, VALUE, VALUE !
26 February 2025
Reply from hmv (UK) - Cheltenham
Hi Patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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