Always excellent service in Darlington store. Linz who placed order and Claire at collection. Disappointed to find that The Carpenters CDs that I ordered weren't original A&M CDs. Doesn't say on web... See more
Company replied
Location
Switch locationUnit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH Darlington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered the biffy cyro cd album , only revoutions the 2009 studio album . great quick delivery into local store (darlington) every other week i will purchase a cd from an artist that have gone unde... See more
Company replied
Ordered the Beatles DVD 'A Hard Days Night' from the counter instore. The member of staff was really helpful and we chatted about favourite Beatles albums. The product was delivered in good time with... See more
Company replied
The website is easy to use and there was good communication throughout the process. Regular progress updates via e-mail and item ready for collection within a few days. No problems when collecting fro... See more
Company replied
Company details
- #46 of 62 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Darlington
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH, Darlington, United Kingdom
4.8
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
Very friendly and helpful sales staff made for a very pleasant experience.
Many thanks to all the staff at HMV Darlington
19 October 2024
Reply from hmv (UK) - Darlington
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Went to HMV Darlington today
Went to HMV Darlington today. The staff were amazing and super kind. They run gigs for local artists and all sorts. The staff’s attitude towards being inclusive is superb.
Reply
The staff couldn’t have done more to help. They were really lovely and gave some great advice.
26 October 2024
Unprompted review
Reply from hmv (UK) - Darlington
Hello Paula
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good value for money and staff in both…
Good value for money and staff in both times where really good
24 October 2024
Reply from hmv (UK) - Darlington
Hi Barry,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
staff helpful
CD wax out of stock in store and staff heloef my son order it online to be delivered to the house.
10 October 2024
Reply from hmv (UK) - Darlington
Hi Customer,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
One Life dvd
I'd already watched the true story called One Life at the cinema. Just happened to see it advertised on tv, so I ordered the dvd for my parents to watch just over a week ago.
I was updated of it's delivery via e-mails from HMV, Once it had arrived in store a few days later. I was left a voicemail to inform me it was ready for collection.
26 September 2024
Reply from hmv (UK) - Darlington
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to preorder item
Easy to preorder item. Great communication and received email when parcel was ready. Collected order easily and lady who served me was happy and polite.
15 August 2024
Reply from hmv (UK) - Darlington
Hi Sandi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All good
All good. Ordered in store
and picked up in store as this was a pre order on new movie
28 June 2024
Reply from hmv (UK) - Darlington
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
What a fab team at Darlington branch
What a fab team at Darlington branch.
Bent over backwards to get the cd and dvd I requested. Definitely going back for more
16 June 2024
Reply from hmv (UK) - Darlington
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Darlington
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Darlington
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A double CD that my wife had been after…
A double CD that my wife had been after for a while, was ordered, delivered and collected.
18 May 2024
Reply from hmv (UK) - Darlington
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Hi leila
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Darlington
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Hi DARRAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order sent very quickly.
11 April 2024
Reply from hmv (UK) - Darlington
Hi Pam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Darlington
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
everything happened as planned.
3 March 2024
Reply from hmv (UK) - Darlington
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Darlington
Hi timothy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online and very simple to…
Easy to order online and very simple to collect in store. Staff were very nice.
27 February 2024
Reply from hmv (UK) - Darlington
Hi Emma
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.