Always excellent service in Darlington store. Linz who placed order and Claire at collection. Disappointed to find that The Carpenters CDs that I ordered weren't original A&M CDs. Doesn't say on web... See more
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Location
Switch locationUnit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH Darlington, GB
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See what reviewers are saying
Ordered the biffy cyro cd album , only revoutions the 2009 studio album . great quick delivery into local store (darlington) every other week i will purchase a cd from an artist that have gone unde... See more
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Ordered the Beatles DVD 'A Hard Days Night' from the counter instore. The member of staff was really helpful and we chatted about favourite Beatles albums. The product was delivered in good time with... See more
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The website is easy to use and there was good communication throughout the process. Regular progress updates via e-mail and item ready for collection within a few days. No problems when collecting fro... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #20 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Darlington
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH, Darlington, United Kingdom
4.8
Excellent
249 reviews
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75p for a bag
Spent £70 on 4 dvds& and 5 CDs. At the checkout agent said, 75p for a bag. Told the agent I had no more cash on me only the £70. Had to carry the dvds and CDs loose in my hands around Darlington for over an hour as agent wouldn't let me have a bag to carry the£70 worth of items I had just bought. Been shopping at hmv since early 90,s. Buy all my dvds there, never again. It's Amazon from now on. The most unhelpful and disinterested staff possible hmv Darlington you've helped to lose another customer.
21 February 2024
Unprompted review
Reply from hmv (UK) - Darlington
Hi Mark,
Thanks for leaving us a review.
We're sorry to hear you had a disappointing experience in our Darlington store recently.
Please be advised however, that from 21 May 2021 retailers of any size (large, medium, small, micro and airport retailers) must charge a minimum of 10 pence for single-use carrier bags in England. Retailer can also be fined for not following this legal requirement. Full details can be found at https://www.gov.uk .
Apologies for any inconvenience, we hope that this helps to explain our position.
Thanks.
Easy ordering and collection
Easy ordering and collection. Staff in the store very polite and helpful
17 February 2024
Reply from hmv (UK) - Darlington
Hi Brenda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great in store service
Great in store service, staff very knowledgeable and managed to get the film I was wanting delivered straight to my door
17 February 2024
Reply from hmv (UK) - Darlington
Hello,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Darlington store and our colleagues you mentioned will be delighted to read this too!
Thanks for shopping with hmv, see you again soon :-)
Ease of placing order / lovely helpful…
Ease of placing order / lovely helpful sales consultant in your Darlington store . Order was delivered as arranged
17 February 2024
Reply from hmv (UK) - Darlington
Hello June,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Darlington store and our colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon in-store or online :)
Very friendly people and easy to get…
Very friendly people and easy to get what I wanted
15 February 2024
Reply from hmv (UK) - Darlington
Hi Alan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I enquired about a vinyl record
I enquired about a vinyl record, the ladies behind the counter were spot on, and I managed to buy more than one record, good saleswoman. Very friendly service. Darlington HMV is spot on.
11 February 2024
Reply from hmv (UK) - Darlington
Hi Daniel
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Hi Peta
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic customer service in Darlington store
Very friendly and helpful staff when ordering a vinyl that had just sold out in the store. They ordered it online for me on a Friday afternoon, it arrived Monday morning. Brilliant customer service, a great store
2 February 2024
Reply from hmv (UK) - Darlington
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Service
Well it was packaged, and had the correct contents inside, nothing missing. Just fine :D
19 January 2024
Reply from hmv (UK) - Darlington
Hi Eliot
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Thanks to Steve very helpful sales Rep…
Thanks to Steve very helpful sales Rep being a OAP 90yrs he helped me Read the DVD Cover to make sure it was the Correct One even helped me put it in my backpack so Thumbs UP HMV I,ll be Back Andy
16 January 2024
Unprompted review
Reply from hmv (UK) - Darlington
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use online store
Easy to use online store, quick delivery to my collection point (HMV Darlington) very good professional and friendly service from the assistant who served me in HMV Darlington.
3 January 2024
Reply from hmv (UK) - Darlington
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very helpful & Friendly
The staff were very helpful & Friendly
A BIG THANK YOU
9 January 2024
Reply from hmv (UK) - Darlington
Hi Andy,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very friendly and helpful staff
Very friendly and helpful staff I couldn't find the item I wanted in store but a member of staff told me I could order it to be delivered to my home
8 January 2024
Reply from hmv (UK) - Darlington
Hi Dean,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Darlington
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Vinyl Record Online Order.
Ordered a vinyl record online, which was delivered to the store promptly. Was kept informed all the way.
Collected at store a week or so later, record was well packed encased in strong cardboard.
Great service at the store. Thank you.
20 December 2023
Reply from hmv (UK) - Darlington
Hi Mrs W
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Hi Ting
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Thank you Kathryn and merry christmas!
Friendly service and very polite
Friendly service and very polite. Had what ordered easy to collect.
20 December 2023
Reply from hmv (UK) - Darlington
Hi Dean
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
Merry christmas and see you soon in hmv Darlington :-)
Helpful staff in store
18 December 2023
Reply from hmv (UK) - Darlington
Hi Brian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon in hmv Darlington,
Thanks.
Items easy to order
Items easy to order. We'll informed of the progress before picking them up. Staff at Darlington store were very helpful and friendly when I picked up my order.
18 December 2023
Reply from hmv (UK) - Darlington
Hi Allison
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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