Needed help in store to purchase online - both members of staff I spoke to in the Dundee store were very helpful. Good communication regarding order and updates by email. Item arrived promptly and p... See more
Company replied
Location
Switch location71 / 77 Murraygate, DD1 2EA Dundee, GB
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Great service Cd arrived in store two days earlier than expected. Staff were excellent disc was ready waiting for me and they were very friendly.
Company replied
The item was a pre order. I had enough information about what was happening. When the item was expected, etc. Once it arrived and how to collect. Once in-store collection was easy. Staff were very hel... See more
Company replied
The member of staff was very helpful when I went in to order 2 dvds I've ordered a few dvds now from HMV & had NO problems with the ordering or the staff. There is just one thing which is a bug bear o... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Dundee
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
71 / 77 Murraygate, DD1 2EA, Dundee, United Kingdom
4.8
Excellent
239 reviews
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Great service.
Staff were helpful, order placed and e- mail came through a couple of days later to say package was in store, DVD collected the following day. Cannot fault the service.
16 December 2023
Reply from hmv (UK) - Dundee
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online
Ordered online - great price for 3 vinyls. Notified when ready to collect. Collected really easily from the store. Staff very nice and vinyls packaged up well.
8 December 2023
Reply from hmv (UK) - Dundee
Hi Sarah,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My order arrived within the time…
My order arrived within the time stated. I had no difficulties when I collected it. Would definitely use again
2 December 2023
Reply from hmv (UK) - Dundee
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
Buying from the HMV site was a seamless process until it came to the payment page where it crashed several times before putting my payment through. The delivery to the store was prompt which I appreciated!
30 November 2023
Reply from hmv (UK) - Dundee
Hi Nozipho
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dundee
Hi Gordon,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were helpful and explained I…
Staff were helpful and explained I could get my bag ordered to the store or delivered to my property, which I didn’t know, it came just a few days later
13 November 2023
Reply from hmv (UK) - Dundee
Hello Tracey
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Surprisingly wonderful
The item was a pre order. I had enough information about what was happening. When the item was expected, etc. Once it arrived and how to collect. Once in-store collection was easy. Staff were very helpful. It is the first time I've used hmv for anything for years but it was such a good experience 2 family members have recently ordered based on my recommendations.
11 November 2023
Reply from hmv (UK) - Dundee
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service from Daniel at the Dundee…
Great service from Daniel at the Dundee store, explained the entire process and delivery was on time. One happy daughter. Well done HMV and well done Daniel.
14 October 2023
Reply from hmv (UK) - Dundee
Hello Kevin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Dundee
Hello Scott
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
From ordering on line to collecting…
From ordering on line to collecting purchase in store was. Superb
14 October 2023
Reply from hmv (UK) - Dundee
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff
Friendly staff, item was there, really straightforward - would order from them again.
28 September 2023
Reply from hmv (UK) - Dundee
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered Deadpool bucket list and there…
Ordered Deadpool bucket list and there was a piece missing and customer service couldn't locate missing piece to send out to me.
4 September 2023
Reply from hmv (UK) - Dundee
Hi Tracy
Thank you for taking the time to leave us a review. We are sorry to hera there were items missing, apologies for any disappointment caused. We can see you have been in touch and we have advised you on our returns proceedure.
Kind regards
service was great
5 September 2023
Reply from hmv (UK) - Dundee
Hi Calum
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great everything I bought and ordered
27 August 2023
Reply from hmv (UK) - Dundee
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely experience
I nipped in to the dundee store with my daughter who picked up a few things she wanted. We go to the till and she sees the badges next to the counter. The one she liked was out of stock so the lady Laura who served us gave us the badge off her own lanyard. She was so lovely and helpful. My little girl really appreciated it.
4 August 2023
Unprompted review
Reply from hmv (UK) - Dundee
Hi Heather
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service in store and very helpful…
Great service in store and very helpful will be back again
23 July 2023
Reply from hmv (UK) - Dundee
Hi david
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
You did exactly what you said in the…
You did exactly what you said in the most pleasant way.
11 July 2023
Reply from hmv (UK) - Dundee
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
There always prompt in delivering the…
There always prompt in delivering the orders I put in
26 June 2023
Reply from hmv (UK) - Dundee
Hi Duncan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Because the staff at HMV (Dundee) are…
Because the staff at HMV (Dundee) are always super helpful, are passionate about music and are lovely humans. This is why real shopping (for me) always beats online.
6 June 2023
Reply from hmv (UK) - Dundee
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My experience of the out of stock items
I was given helpful advice and excellent service from the staff who were knowledgeable about the products I requested and were delivered to the store in quick time Will use this service again
29 May 2023
Reply from hmv (UK) - Dundee
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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