Excellent service and price for a DVD I was finding hard to get a hold of. Received within 24 hours of ordering. 1st class customer service where others failed. Recommending to all my family and frien... See more
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Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
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Was able to order an item in advance of its release then pick it up at HMV on its release date with clear email communications and updates along the way. Friendly and helpful staff in the HMV store o... See more
Company replied
The lass who served me was extremely helpful and found everything on my list. When you didn’t have the most obscure on my list in stock, she ordered it in for me, telling me it would be delivered by... See more
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Online order arrived with slight damage to record. Was told I could exchange it for another copy in-store, which I did. Thankfully they had copies available. Overall, reasonably satisfied.
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Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great delivery experience
Communications prior to item being delivered to store and the fast & efficient service received in store from friendly staff
18 December 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Thanks for the 5 stars Stephen!
Amazing service and products
Very very great quality products and service! Will definitely order again! Click and collect is quick and simple and would recommend to anyone
15 December 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Balint
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi deezy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
1st Class service
From initial purchase to in store pick up staff were friendly, knowledgeable and efficient.
8 December 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My cd album came through the post very…
My cd album came through the post very quickly .2 to 3 days .
7 December 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Brenda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent place!
Exceptional help in finding some unusual artists, Charlie (Edinburgh) was patient as I hunted some Cds for my partner,even knew some of the groups I had on my list!
25 November 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi ROBERT
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Glad to see you back
Glad to see you back and doing what HMV was good at "Music" and more.
21 November 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Mr Oliver
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV above and beyond expectation
Customer service was extremely helpful and sympathetic with our problem and got our request sorted. Just had to turn up at the Edinburgh Princess Street store and given a replacement LP replacement in minutes.
Unfortunate problem with original LP but the response was A1. Certainly won’t have a problem using HMV again
16 November 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi David,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
First Class service, Edinburgh!
My shopping experience for my granddaughter and grandson was excellent. A young lady in an Edinburgh store took charge of my granddaughters K-pop wish list and sourced everything on the list. What wasn’t available she sourced and had it delivered to another store. Her knowledge of the K-pop groups was amazing, well done Charlotte, thank you for an excellent service.
All the staff were friendly and helpful too throughout the store. It’s so nice to shop with happy, smiling staff to assist.
24 November 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hello Wilma,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
100% perfect.
Speedy delivery, well packaged, great correspondence with retailer, beautiful Monster High bag, this is not my first purchase always been 100%, perfect, would 100% buy online with HMV again.
19 November 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Ms
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I made an error with my order and all…
I made an error with my order and all staff who helped me fix it were very helpful and all was resolved without any difficulty. Both Lucy who I spoke with online and the staff at the Princes Street branch in Edinburgh. Thank you all so much.
20 November 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi there.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Donald,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Kim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Edinburgh Princes Street
Hi Mr Burgess,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Preordered Deadpool and Wolverine DVD…
Preordered Deadpool and Wolverine DVD due to be released Nov 4th .
Received your email on the 3rd inviting me to collect on the 4th at HMV Princes Street Edinburgh .
It was ready and waiting for me in the morning .
Thankyou .
8 November 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly polite and very very helpful
Friendly polite and very very helpful. My order arrived the very next day.
31 October 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Carolann,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The service
6 October 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful in store staff.
30 September 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Iain
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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