Went to HMV and a few other stores to get some birthday presents for a relative. Darcie was behind the counter and served us not only once but twice as she pointed us in the direction of a present we... See more
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Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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I have two HMV in relatively close proximity (Newcastle and Gateshead) and they’re my go to high street store if I want something in a hurry and prepared to pay for it - like my Beastie Boys Check Yo... See more
Company replied
I went in for some Topps Disney chrome boxes and the guy behind the counter was incredibly friendly and his service was really good.
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
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Company details
- #49 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 4 best companies in DVD Shop
- #22 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
288 reviews
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Thank you Darcie!
Went to HMV and a few other stores to get some birthday presents for a relative. Darcie was behind the counter and served us not only once but twice as she pointed us in the direction of a present we might like whilst paying for our items. She was incredibly helpful and polite. We wanted to say a big thank you to her as it turned out to be our relatives favourite present out of the whole bunch!
18 August 2026
Unprompted review
Reply from hmv (UK) - Gateshead
Hello Molly
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Gateshead store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great High Street Store!
I have two HMV in relatively close proximity (Newcastle and Gateshead) and they’re my go to high street store if I want something in a hurry and prepared to pay for it - like my Beastie Boys Check Your Head 12” vinyl. It’s very rare I use them online as they’re not that competitive however, I managed to bag Metallica Load 12” vinyl with the DEAL40 summer sale code which made it the same price as Amazon’s lowest. Quick dispatch and delivery for a large retailer, well packaged and arrived safe as sound.
If they were a bit cheaper, I’d buy from HMV all the time….!
22 August 2026
Reply from hmv (UK) - Gateshead
Hi Lee
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
PleasantThe person who served me was pleasant…
The person who served me was pleasant and helpful, a good and friendly member of staff.
16 August 2026
Reply from hmv (UK) - Gateshead
Hi Diane
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I went in for some Topps Disney chrome…
I went in for some Topps Disney chrome boxes and the guy behind the counter was incredibly friendly and his service was really good.
13 August 2026
Reply from hmv (UK) - Gateshead
Hello MARK
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Gateshead
Hello Janet
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Gateshead
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was there in Pokemon card release day…
Was there in Pokemon card release day was really well organised and great fast service
7 August 2026
Reply from hmv (UK) - Gateshead
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hello Judith
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
New BD not available in store on release day. Paul took my order and within a few days I was emailed to collect. Excellent service
20 July 2026
Reply from hmv (UK) - Gateshead
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Glad to see the Arrow Blu Ray on the…
Glad to see the Arrow Blu Ray on the shelf at a reduced price and received prompt and polite sales service.
21 July 2026
Reply from hmv (UK) - Gateshead
Hello Mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Gateshead
Hi Chloe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service as usual
12 July 2026
Reply from hmv (UK) - Gateshead
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The members of staff that helped me…
The members of staff that helped me were friendly and helpful
24 June 2026
Reply from hmv (UK) - Gateshead
Hi Joyce
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV are and always be Absolutely…
HMV are and always be Absolutely Amazing.
I have purchased from HMV for Decades, and will purchase from them for Decades more.
Brilliant service, Second to none.
Thank you so very very much HMV.
16 March 2026
Reply from hmv (UK) - Gateshead
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Normally can order everything film I'm…
Normally I can order every film I'm after but it's a shame when something isn't available in the format I want. All in all my go to place for films.
13 June 2026
Reply from hmv (UK) - Gateshead
Hi Dexter
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful and polite staff prompt…
Very helpful and polite staff prompt delivery of my product 1st class Very pleased
6 June 2026
Reply from hmv (UK) - Gateshead
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Lynda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
When to the store it wasn't in stock
When to the store it wasn't in stock
So ordered it
The order was in store in three day happy 😊
28 May 2026
Reply from hmv (UK) - Gateshead
Hello,
Thanks for taking the time to leave us a 4-star review!
We hope to earn that last star from you soon ;-)
happy customer
manager very helpful and knowledgeable about product we were buying. .good price .
21 May 2026
Reply from hmv (UK) - Gateshead
Hi MP
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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