Harrogate HMV - Thank you OBVIOUSLY I'm a HUGE FAN OOF Mariah Carey- This Album was a no brained Delivery super fast - wasn't expecting that Thank you HMV Harrogate Staff were incredibly help... See more
Company replied
Location
Switch locationUnit H,, New Victoria Gardens Shopping Centre, HG1 1AE Harrogate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a number of Blu Ray items off the shelf in Harrogate HMV store but staff there offered to order other items online for me that weren't available or out of stock at the time.Both staff members... See more
Company replied
Ordered on the Friday. Two day working delivery time. Email notification on Monday. Collected mid-afternoon and on my turntable 6.00pm! Store assistant very helpful - pointed me in the direction... See more
Company replied
I visit and purchase from the Harrogate store most weeks, last week I purchased the Bad Bunny - vinyl. Jamie T served me and he very kindly searched the store for the Bad Bunny vinyl, and he was so ki... See more
Company replied
Company details
- #48 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #3 of 5 best companies in DVD Shop
- #19 of 25 best companies in Record Shop
- #23 of 33 best companies in Home audio shop
- #16 of 27 best companies in T-shirt Shop
About hmv (UK) - Harrogate
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit H,, New Victoria Gardens Shopping Centre, HG1 1AE, Harrogate, United Kingdom
4.8
Excellent
135 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from hmv (UK) - Harrogate
Hello Christopher
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Harrogate
Hi Brendan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
8 April 2026
Reply from hmv (UK) - Harrogate
Hi ERIC
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Harrogate
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Harrogate
Hi Paul
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harrogate store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Always helpful polite Harrogate store…
Always helpful polite Harrogate store being going into the shop for years good service
27 March 2026
Reply from hmv (UK) - Harrogate
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Service
Easy to order on-line after visiting a store where they were sold out, no fuss, quick delivery, well packaged first time order but would not hesitate to order again.
24 March 2026
Reply from hmv (UK) - Harrogate
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harrogate
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Harrogate
Hi Steven,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thank You For Your Professional Services
Great customer service pre & post receiving the purchase. Limited waiting time & securely packaged.
1 March 2026
Reply from hmv (UK) - Harrogate
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They did a great job to find what I was…
They did a great job to find what I was looking for, then the items arrived at the shop few days later, many thanks.
28 February 2026
Reply from hmv (UK) - Harrogate
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
brill staff
brill staff. useful tracking. would recommend service to family and friends.
21 January 2026
Reply from hmv (UK) - Harrogate
Hi Niall
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Harrogate Branch
I visit and purchase from the Harrogate store most weeks, last week I purchased the Bad Bunny - vinyl. Jamie T served me and he very kindly searched the store for the Bad Bunny vinyl, and he was so kind. In fact every member of staff in the Harrogate branch are always the absolute best!
10 February 2026
Unprompted review
Reply from hmv (UK) - Harrogate
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harrogate
Hi peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect .
I had a click and collect item . Everything went well and easily collected .
30 December 2025
Reply from hmv (UK) - Harrogate
Hi Pete
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The shop assistants are always very…
The shop assistants are always very helpful and pleasant. My order arrived within a few days, and I'm very happy with it. I've ordered items before from this local branch and the staff have always been as helpful (and patient, when searching for elusive stock online!)
15 December 2025
Reply from hmv (UK) - Harrogate
Hi Judy
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harrogate store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very friendly and helpful in Harrogate…
Very friendly and helpful in Harrogate store,quick delivery.
18 December 2025
Reply from hmv (UK) - Harrogate
Hi Mrs
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harrogate store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The manager in the Harrogate store goes…
The manager in the Harrogate store goes above and beyond with everything. Great customer service 5stars and very helpful and friendly too.
8 December 2025
Reply from hmv (UK) - Harrogate
Hello DEBBIE
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Harrogate store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the regional manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
A HAPPY XMAS SHOPPING EXPERIENCE. Bought a number of items in Harrogate…
Bought a number of Blu Ray items off the shelf in Harrogate HMV store but staff there offered to order other items online for me that weren't available or out of stock at the time.Both staff members Jacob and Alfie are always helpful.My items were sent in several separate batches as they became available and delivered to me by Royal Mail within the expected time frames.A good smooth experience from first to last.Thanks.
5 December 2025
Reply from hmv (UK) - Harrogate
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.