The staff at HMV shop in Middlesbrough were extremely helpful and knowledgeable. The communication of when to expect the Vinyl was great and was delivered on time in good condition. Have no hesitation... See more
Company replied
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
Company replied
The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection... See more
Company replied
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 27 best companies in T-shirt Shop
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.6
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Middlesbrough
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Definitely an experience I've experienced out of all the experiences I've experienced.
Quick, easy, good, nice, and friendly. Staff were solid 10/10 peeps and I felt comfortable and all that there. Is good. Yah. Slay. ᕦ[ ◑ □ ◑ ]ᕤ
14 April 2025
Reply from hmv (UK) - Middlesbrough
Hi JeiB
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi gail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic and easy to shop with
Quick and easy to preorder what I wanted and they kept me the loop when there was going to be a delay and emailed me the moment it came like I said quick and easy.
31 March 2025
I have used this service in the past
I have used this service in the past. I had no problems at all. Everything was straightforward and I had emails letting me know where my purchase was at regular intervals. Thank you.
22 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Monster Hunter Wolds pre-order
Came delivered in perfect condition, in a case that was much better than advertised and ready to use
1 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi C
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The service was brilliant from start to…
The service was brilliant from start to finish.
The staff in store where amazing and the emails updates on my order where great.
1 March 2025
Reply from hmv (UK) - Middlesbrough
Hi Shirley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great time for gaming!
I ordered a game online and it arrived exactly on the release date & great price
22 January 2025
Reply from hmv (UK) - Middlesbrough
Hi Stephie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Professional and easy to order
Professional and easy to order. Quick delivery. Well packaged
16 February 2025
Reply from hmv (UK) - Middlesbrough
Hi Lorraine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Middlesbrough
Hi francis
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Middlesbrough
Hi Al
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy customer
store assistant helped me find the item I wanted. Unfortunately it was not available in store however she placed my order online and arranged for it to be sent to my home. She was pleasant and friendly very helpful.
23 January 2025
Reply from hmv (UK) - Middlesbrough
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
amazing
that my order came before it was even released
very easy to order
gave me updates on my order and how long it will take
20 January 2025
Reply from hmv (UK) - Middlesbrough
Hi Ariana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Harry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service again
Great customer service again, used before Xmas and staff are all really helpful
Keep up the good work
13 January 2025
Reply from hmv (UK) - Middlesbrough
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy like always
I always find the staff are great and more than helpful that I have got so much from there by going in store or like this on line that they can come almost across has friends so very happy
12 January 2025
Reply from hmv (UK) - Middlesbrough
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.