The staff at HMV are always ready to help, they are very friendly and professional. If you need to order a dvd, they will do it for you. 100% great customer service.
Company replied
Location
Switch locationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
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See what reviewers are saying
Ordered online and package was delivered by Royal Mail Tracked 48. Arrived many days late and badly damaged, but HMV Newcastle replaced the items in-store for us no problem. Great service from the New... See more
Company replied
I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... See more
Company replied
I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... See more
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Company details
- #46 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 33 best companies in Home audio shop
- #12 of 27 best companies in T-shirt Shop
About hmv (UK) - Newcastle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, United Kingdom
4.8
Excellent
593 reviews
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Not much to say just got really good…
Not much to say just got really good service as usual.
28 May 2026
Reply from hmv (UK) - Newcastle
Hi Marcus
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Came spot on husband loves the cd tyvm
31 May 2026
Reply from hmv (UK) - Newcastle
Hi denise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff at HMV are always ready to…
The staff at HMV are always ready to help, they are very friendly and professional. If you need to order a dvd, they will do it for you. 100% great customer service.
25 May 2026
Reply from hmv (UK) - Newcastle
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Ruth
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very easy to collect parcel from store…
Very easy to collect parcel from store and very friendly store assistant.
26 May 2026
Reply from hmv (UK) - Newcastle
Hi Vicki
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hello Maureen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I have used HMV for years for their…
I have used HMV for years for their vinyl. Mainly the 3 for £66 deal.
However last 3 batches of this offer. One the sleeve has always been bent, damaged or indented. The self adhesive plastic hides these defects. Unless you open in store then no way to find out.
I have returned a vinyl today for this reason and the replacement is even worse. Top left corner 4 indented lines, middle a massive strike across like its been folded.
I will be returning this one again. That's two vinyls returned in 2 days and will continue until the stock is looked after better and more care used.
23 May 2026
Unprompted review
Reply from hmv (UK) - Newcastle
Hi Gary
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
From professional and clear advice and…
From professional and clear advice and support in store to delivery of my goods in timescale given.
Staff are superb in Newcastle Eldon Sq branch.
18 May 2026
Reply from hmv (UK) - Newcastle
Hello Gary,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newcastle
Hi!
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered online
Ordered online. Quick and easy process. Picked up from the store....again quick and easy.
13 May 2026
Reply from hmv (UK) - Newcastle
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast and efficient service
13 May 2026
Reply from hmv (UK) - Newcastle
Hi Roger,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great order
Ordered from HMV, parcel arrived quickly, packaged well and all items in perfect condition. Thankyou
6 May 2026
Reply from hmv (UK) - Newcastle
Hi Jo,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I’ve ordered from HMV quite a few times…
I’ve ordered from HMV quite a few times & never had any problems, always reliable & fast delivery to either the store or home address..
29 April 2026
Reply from hmv (UK) - Newcastle
Hi Carl,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV have always been my Go To shop for…
HMV have always been my Go To shop for DVD’s.
They deliver in speedy time; they have an enormous library of titles in their shops (they are the specialists, of course) and I want to support this team of brilliant people who love what they do, enjoy what they do and are encyclopaedias of knowledge if ever I have a question to ask about TV or films
20 April 2026
Reply from hmv (UK) - Newcastle
Hi Dawn,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a dvd at Newcastle store and…
I ordered a dvd at Newcastle store and the girl was lovely! Collected at Merrocentre store 2 days later and the guy was really pleasant and helpfull!
25 April 2026
Reply from hmv (UK) - Newcastle
Hi Noreen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The support of the staff in the store
The support of the staff in the store, was, as ever excellent!
Gordon and Merlin were particularly outstanding (over different purchase questions) with a wide base of knowledge, willingness to share their own experiences and warm yet professional aid...... Well Done HMV !!
9 April 2026
Reply from hmv (UK) - Newcastle
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The dvd "the long walk" arrived on time
24 April 2026
Reply from hmv (UK) - Newcastle
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi Helen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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