I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... See more
Company replied
Location
Switch locationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... See more
Company replied
I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... See more
Company replied
Ordered online and package was delivered by Royal Mail Tracked 48. Arrived many days late and badly damaged, but HMV Newcastle replaced the items in-store for us no problem. Great service from the New... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #12 of 25 best companies in T-shirt Shop
About hmv (UK) - Newcastle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, United Kingdom
4.8
Excellent
623 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Newcastle
Hi MR
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Newcastle
Hello Erin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Newcastle store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Rude
So I think that the delivery to store process is great. I just take issue with the Newcastle HMV staff. Everyone I have engaged with is rude, unhelpful, and sometimes act like they don’t even want to be there. I get it. Work can suck. But like at least try? I think the only helpful staff actually are the women but most of the men…woof. So rude.
14 September 2025
Reply from hmv (UK) - Newcastle
Hello James
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good service
Ordered dvd in store. Member of staff helpful and explained delivery options etc.
Informed by email of delivery estimate , despatch and arrival. Picked up at my convenience.
10 September 2025
Reply from hmv (UK) - Newcastle
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newcastle
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff who are pleasant and…
Staff who are pleasant and knowledgeable of what they are selling.
7 September 2025
Reply from hmv (UK) - Newcastle
Hi Eddie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Newcastle
Hi Kieran
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and cd came quicker than…
Easy to order and cd came quicker than I expected.
30 August 2025
Reply from hmv (UK) - Newcastle
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent. Fast, efficient delivery service. Mike C.
31 August 2025
Reply from hmv (UK) - Newcastle
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Help with finding an item
The staff member was very helpful in ordering an item which was not in stock. They did the ordering for me and explained clearly when it was likely to be in store and how to collect it.
19 August 2025
Reply from hmv (UK) - Newcastle
Hi Paula
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Adrin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv staff at Newcastle where helpful…
Hmv staff at Newcastle where helpful and didn't hesitate to to answer any questions I asked thank you
25 August 2025
Reply from hmv (UK) - Newcastle
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff. Restock finally!!
Very helpful and chatty staff as always. They always make it a pleasant experience. Also great that what I wanted has been restocked
24 August 2025
Reply from hmv (UK) - Newcastle
Hi Kenzie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Relatively easy to collect the item I…
Relatively easy to collect the item I ordered. Staff were barely visible and half way through the collection they had to focus on the shoplifting that was happening. It was pretty dire that paying customers are left or ignored so they can all corner a disabled person stealing. It was not somewhere I will go again. Home delivery in future.
13 February 2025
Reply from hmv (UK) - Newcastle
Hi Zoe
Thanks for your review. We’re sorry to hear your visit wasn’t as smooth as it could have been.
Our store teams always aim to offer prompt and helpful service, but there are rare occasions where immediate attention is needed elsewhere—for example, in serious situations such as theft. While we never want any customer to feel overlooked, we also have a duty to protect staff, stock, and other shoppers. We appreciate your patience in those moments and are sorry this affected your experience.
Your feedback has been shared with the store team to ensure all customers feel supported, even in the unexpected. We hope your next experience—whether in-store or online—is a more positive one.
Collect from store
Collect from store, packaged well, staff were friendly and the purchase was great value.
6 August 2025
Reply from hmv (UK) - Newcastle
Hello Owen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
got it ordered since it was not in…the shop
got it ordered since it was not in store .staff member was help full and friendly it arrived in the shop within a couple of days sealed in a card box .
2 August 2025
Reply from hmv (UK) - Newcastle
Hi marvern
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Jan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hello Tracy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.