Very nice young man helped me order a CD I wanted. He was very efficient and I was kept up-to-date about the delivery process. The CD was easy to collect and the whole experience from order to deliv... See more
Company replied
Location
Switch location2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
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See what reviewers are saying
Very helpful store staff. It was so easy to return a record and exchange for something else with a gift receipt. Nothing was too much trouble.
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I ordered my dvd on line for pick up at my closest HMV store. My order was acknowledged straight away and I was notified when I could pick it up. No problems or issues just plain vanilla good service.... See more
Company replied
Your till hands need strong urge and reminder. I received an email confirmation of my CD's delivery. They were 3 CD's on my request. I did show at the till order number and confirmations of deliv... See more
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Company details
- #45 of 60 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Northampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
4.7
Excellent
172 reviews
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Excellent service
Very nice young man helped me order a CD I wanted. He was very efficient and I was kept up-to-date about the delivery process. The CD was easy to collect and the whole experience from order to delivery was excellent.
15 July 2026
Reply from hmv (UK) - Northampton
Hello Ginette
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy exchange
Very helpful store staff. It was so easy to return a record and exchange for something else with a gift receipt. Nothing was too much trouble.
13 July 2026
Reply from hmv (UK) - Northampton
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple and quick.
I ordered my dvd on line for pick up at my closest HMV store. My order was acknowledged straight away and I was notified when I could pick it up. No problems or issues just plain vanilla good service. That's all I want.
10 July 2026
Reply from hmv (UK) - Northampton
Hi Fred
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi Helen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great helpful staff at Northampton HMV…
Great helpful staff at Northampton branch especially Joe who was polite, friendly and efficient. Joe went out of his way to help me order a film I'd been trying to order on line..with no luck. Many Thanks Joe
25 June 2026
Reply from hmv (UK) - Northampton
Hi Pat
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really good fast shipping and delivery…
Really good fast shipping and delivery was great
21 June 2026
Reply from hmv (UK) - Northampton
Hi Grace
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item delivered promptly to the…
Item delivered promptly to the Northampton store after I used the Click and Collect service. Dealt with promptly by store employee. Item securely packaged.
3 June 2026
Reply from hmv (UK) - Northampton
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great customer care thank you
6 June 2026
Reply from hmv (UK) - Northampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online and picked up from…
Ordered online and picked up from store. Helpful staff and great service.
8 June 2026
Reply from hmv (UK) - Northampton
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was quick & the staff were…
Delivery was quick & the staff were great on my collection.
4 June 2026
Reply from hmv (UK) - Northampton
Hi Michele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi ARTURO
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love the game I reserved and would…
I love the game I reserved and would recommend buying from hmv to anyone always great customer service
27 May 2026
Reply from hmv (UK) - Northampton
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Northampton
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Enquired about an item I was looking…
Enquired about an item I was looking for but couldn't find. Without hesitation staff looked it up and ordered it for me. Explained process and timeline very well. Staff on collection were super friendly and helpful 🙂
16 May 2026
Reply from hmv (UK) - Northampton
Hi Karl
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our hmv Northampton store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
HMV great store
Lovely young man done ordering for me couldn't of been more helpful if he tried very happy polite friendly
15 May 2026
Reply from hmv (UK) - Northampton
Hi Bernadette,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
item arrived promptly at the store
item arrived promptly at the store, cashier helped us with our questions and my husband has enjoyed listening to the CD
24 April 2026
Reply from hmv (UK) - Northampton
Hi Lynne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Although all 3 items were out of stock…
Although all 3 items were out of stock in store the staff member found me suitable items on-line with which I was happy to order
16 April 2026
Reply from hmv (UK) - Northampton
Hello Tina
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
very helpful staff at Northampton…
A very helpful staff at Northampton shop went the extra mile for me when ordering a cd from warehouse
Many thanks to eve who helped me
Wonderful service
9 April 2026
Reply from hmv (UK) - Northampton
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The salesman was very helpful in…
The salesman was very helpful in sorting out the items I wished to order.
4 April 2026
Reply from hmv (UK) - Northampton
Hello James
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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