Very nice young man helped me order a CD I wanted. He was very efficient and I was kept up-to-date about the delivery process. The CD was easy to collect and the whole experience from order to deliv... See more
Company replied
Location
Switch location2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order process was easy apart from the fact the app wouldn't let me order till after 9.00am. The pick-up was easy and I was kept informed of process of my order
Company replied
Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details o... See more
Company replied
Great helpful staff at Northampton branch especially Joe who was polite, friendly and efficient. Joe went out of his way to help me order a film I'd been trying to order on line..with no luck. Many Th... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Northampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
4.7
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Northampton
Hi Kenneth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Can never fault my local HMV
Can never fault my local HMV
whilst shopping online can be great it’s nice to go and see an item in person, in this case HMV online did not have what I needed online as waiting for more stock
my local store had very limited numbers but had what I wanted.
for me it’s time that companies backed their local high street more and maybe if there’s is a way of increasing the high street narrative then i’m all for it.
can’t be a human experience and that care and interaction is priceless
2 August 2025
Reply from hmv (UK) - Northampton
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The gentleman who dealt with me was…
The gentleman who dealt with me was very helpful and patient
27 July 2025
Reply from hmv (UK) - Northampton
Hi Mrs Creasey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and was kept updated
Easy to order and was kept updated, collected from store. Amii was great.
15 June 2025
Reply from hmv (UK) - Northampton
Hi Jaideep
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order online
Easy to order online and very quick delivery local store for pick up (free delivery for pick up from store too)
11 May 2025
Reply from hmv (UK) - Northampton
Hi Mr Golding
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and polite
11 April 2025
Reply from hmv (UK) - Northampton
Hi Keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV aren't Amazon!
HMV aren't Amazon!! Nice that there is still choice and HMV shop staff always welcoming
8 April 2025
Unprompted review
Reply from hmv (UK) - Northampton
Hi Mike
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The item was delayed insofar as the…
The item was delayed insofar as the distributor was unable to supply HMV as agreed. HMV kept me informed and offered a refund. Sadly, the overall experience was frustrating.
20 March 2025
Reply from hmv (UK) - Northampton
Hi Bob
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Delivered on time
10 March 2025
Reply from hmv (UK) - Northampton
Hi Maria
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Northampton
Hello Alyssa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Northampton
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good service friendly and listen well
good service friendly and listen well
overall well done
14 February 2025
Reply from hmv (UK) - Northampton
Hi rickie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
I preordered a cd of the website very easy to do. Was kept updated on how my order was doing and when it was dispatched (extremely quick). My cd arrived one day before general release which was wonderful. Packaging was very good no damage to cd at all. Would I use this service again? Your damn right I would, thank you HMV
29 January 2025
Reply from hmv (UK) - Northampton
Hi Maz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hello Tom
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Very helpful staff problem solved very…
Very helpful staff problem solved very quickly
7 January 2025
Reply from hmv (UK) - Northampton
Thank you for the kind words and review Julie and thank you for shopping with us in hmv Northampton :)
Click and Collect order was said to…
Click and Collect order was said to arrive in store in 2-3 days. After a week it was still not ready to pick up even though I could see they had all the items from my order in stock in that store.
I'm now waiting for a refund as I had to buy the items again from another shop.
28 December 2024
Reply from hmv (UK) - Northampton
Hi Kitt
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Easy to order cd's in store and came in…
Easy to order cd's in store and came in time for Christmas
26 December 2024
Reply from hmv (UK) - Northampton
Hi Chrissy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service and delivery ,
Thought the whole thing was good , from placing the order on line to the delivery , first class service ,
20 December 2024
Reply from hmv (UK) - Northampton
Hi Pat
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service
Staff members in store were extremely polite and professional, excellent service.
11 December 2024
Reply from hmv (UK) - Northampton
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff ember I dealt with in HMV in…
Staff ember I dealt with in HMV in Northampton was very helpful and knowledgeable and as I get a bit confused sometimes was very patient. Please thank him
7 December 2024
Reply from hmv (UK) - Northampton
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.