The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.
Company replied
Unit C: Unit 95 Consec Victoria Centre, NG1 3QE Nottingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The staff at this store are excellent, they are very friendly, polite and go that extra mile to help you find or order something. i'am sure they will keep up this excellent service. Thanks.
Company replied
My husband didn't recieve his birthday gift in time due to communication issue. I ordered 3 separate bundles online on the same day using the click and collect service. The day or so after I received... See more
Company replied
Don’t ya just luv HMV, you can’t get any company more British than HMV what an icon & an ambassador for the UK. The only critique I have is now I’m getting older I’m finding it too dark inside the... See more
Company replied
I visited hmv in search of a film on dvd or blue ray, it was a film l saw in the early 1980s it made in 1971 and it was called villian staring Richard Burton and a ford zephyr. I spoke to a member of... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit C: Unit 95 Consec Victoria Centre, NG1 3QE, Nottingham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products and great value for money

Reply from hmv (UK) - Nottingham
Very good service lovely to chat with the member of staff about my purchase. Great stock selection in there always good to spend a few hours in there.

Reply from hmv (UK) - Nottingham
Member of staff very knowledgable and efficient. Explaining the ordering process very clearly and giving advice on delivery.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
I had a very helpful young man. As I was looking for an L P for my son. Well two but had to order that in line. But the young man found the one I wanted. And the other I ordered on line which was very easy .

Reply from hmv (UK) - Nottingham
Convenient collection from my nearest store.I was contacted when my item was ready for collection and received good customer service.Easy and efficient process.Satisfied Customer.

Reply from hmv (UK) - Nottingham
I still have not received my click and collect order

Reply from hmv (UK) - Nottingham
From the minute I spoke to the guy and enquired about a movie he was very helpful and quick and managed to order me the dad and arrived in couple of days

Reply from hmv (UK) - Nottingham
Store assistant was very helpful in ordering in a t shirt in the size we wanted. They arranged for it to be sent to a store nearest to my home. Only took 3 days to arrive and the collection went smoothly too. Very good service.

Reply from hmv (UK) - Nottingham
Great dispatch time, records arrived safely because they were packaged so well. Thanks HMV

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
I purchased a pre-order Blu-ray online, by click and collect from the Nottingham store. After payment I received confirmation by email. A few days before the release date they sent an email to say it had been dispatched, and a few days later an email informed me it was ready for collection. I collected it 3 days later. It was a good price, I was informed of progress at every stage, no problems when collecting and it was well-packaged. Very pleased with the item and with the service.

Reply from hmv (UK) - Nottingham
My purchase was delivered on time as quoted. The quality of purchase seem very good. I bought it as a present they were delighted with it. I bought on line. I have also been into yous shop in Nottingham the staff were very helpful. Thank you

Reply from hmv (UK) - Nottingham
Very helpful polite assistant, explained clearly the process and about postal charge, very friendly and knowledgeable with such an old movie.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
Very helpful and knowledgeable assistant. Took his time to help and advise us.

Reply from hmv (UK) - Nottingham

Reply from hmv (UK) - Nottingham
Easy online ordering, Excellent speedy delivery, got my item on its official release date. Awesome 👌

Reply from hmv (UK) - Nottingham
Ordered over a year ago and was concerned as the band kept delaying and I couldn't find my receipt. There was no need to fret, as soon as the album was available I had email to let me know its on its way. And sure enough, 2 days later it arrived. Can't ask for a smoother purchase.

Reply from hmv (UK) - Nottingham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.