I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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See what reviewers are saying
On my recent order i was surprised that it was delivered to the shop by royal mail rather than usual stock delivery , apart from that it was fine.
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Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... See more
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Shout out to the staff at Romford branch! An all round marvellous bunch, their knowledge is outstanding and there's always a good selection of vinyl and DVDs with plenty on the odd side. The addition... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #12 of 25 best companies in T-shirt Shop
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
318 reviews
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HMV. Excellent
Very good online service and the shops are good as well. Excellent website easy to use and buy from. Romford shop is great excellent help. Find things which you can not find. Very polite.
8 May 2026
Reply from hmv (UK) - Romford
Hi GARRY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smooth purchase and collection
I was very happy with my purchasing experience, from ordering through the website right through to collection from the store.
Jay was very helpful, friendly snd professional
1 May 2026
Reply from hmv (UK) - Romford
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The customer service was very good
The customer service was very good, the staff were polite, humorous and helpful. Keep it up 😊❤️
22 April 2026
Reply from hmv (UK) - Romford
Hi Ridwan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly store
Easy to order online, collected in romford store, where the female assistant was friendly and efficient.
16 April 2026
Reply from hmv (UK) - Romford
Hello Ellen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Romford
Hi Amanda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl..
As always a visit to Romford HMV is a pleasure.. Staff very friendly and knowledgeable.. can highly recommend 👍🤓
17 April 2026
Reply from hmv (UK) - Romford
Hi Steve,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Jeff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at Romford hmv
I ordered 3 dvd sets for pick up in my Romford HMV.
The staff are always polite and helpful.
The staff are knowledgeable and always seem happy.
I love this store.
26 March 2026
Reply from hmv (UK) - Romford
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Romford
Hi Luke,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Jason,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Went to the hmv shop ordered my wallet…
Went to the hmv shop ordered my wallet delivery wascforcfree arrived super fast thanks guys for fantastic customer service and being able to order so easy in store
3 March 2026
Reply from hmv (UK) - Romford
Hello Debbie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
made a pre-order for a vinyl
made a pre-order for a vinyl, very quick and easy. had updates throughout the process. delivery was super quick once the item was avaliable!
19 November 2025
Reply from hmv (UK) - Romford
Hello Olivia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent from hmv
Tried a few times to get my cd but could never find it. Ordered it online and picked it up after a few days. Service and packaging was excellent. Very happy listening to Bryan Adams
13 February 2026
Reply from hmv (UK) - Romford
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The best service ever.
I ordered an item from Romford store some weeks ago and I can say people there are very professional. Thank you for any support you gave me.
15 February 2026
Reply from hmv (UK) - Romford
Hi Orlando
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery of vinyl to Romford…
Prompt delivery of vinyl to Romford store. Love the store. Staff friendly & helpful.
28 January 2026
Reply from hmv (UK) - Romford
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your staff are always helpful
Your staff are always helpful, whether helping me find the cd’s that I want or ordering them for me.
Gary and Jay are very efficient, and patient and pleasant to an oldie like me.
Keep it up!
26 January 2026
Reply from hmv (UK) - Romford
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service staff always helpful and…
Great service staff always helpful and knowledgeable always able to obtain what i am looking for
26 January 2026
Reply from hmv (UK) - Romford
Hello Ronald,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful
19 January 2026
Reply from hmv (UK) - Romford
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered a record as a Christmas gift…
I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates.
I missed Christmas and it has just been delivered, mid January.
Whilst is was packaged well, I’ve given 2 stars for the lack of communication and no opportunity to speak to a person about my order.
21 January 2026
Reply from hmv (UK) - Romford
Hi Nicci,
Thanks for getting in touch.
We're sorry to hear of the delay with your order due to the item being out of stock. Apologies for any disappointment caused. You can always contact us at website.service@hmv.co.uk if you need any assistance in the future.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Prompt service
Ordered DVD on Monday evening, collected order from local store on Friday. Staff helpful and polite. Would use this service again.
16 January 2026
Reply from hmv (UK) - Romford
Hi Jillian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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