Extremely good service from postal service and HMV. Easy collection, item in mint condition. Definitely use it again.Thx.
Company replied
Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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See what reviewers are saying
I had an excellent overall shopping experience at HMV recently when buying two discs. A special thanks to Howard, who was incredibly kind and enthusiastic in helping me find them. Highly recommended!
Company replied
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
Company replied
The hmv staines consistently give a fantastic service, they are always helpful and very knowledgeable , thank you .Nigel.
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.8
Excellent
215 reviews
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Good product a little slow delivery
5 February 2025
Reply from hmv (UK) - Staines
Hi ANTHONY,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Simply the best!
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email communication throughout. Well done HMV for getting it so right 🤩🤩
19 December 2024
Reply from hmv (UK) - Staines
Hi!
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly staff
12 January 2025
Reply from hmv (UK) - Staines
Hi Neil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are always very friendly and…
The staff are always very friendly and helpful
10 January 2025
Reply from hmv (UK) - Staines
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The lady that dealt with me was so very…
The lady that dealt with me was so very kind and gave wonderful customer service.
8 January 2025
Reply from hmv (UK) - Staines
That is what makes hmv top dog Marjorie, so thank you for shopping with us in hmv Staines.
The staff here were very efficient and…
The staff here were very efficient and quick,no messing about.
Most impressed by their knolage about their products
27 December 2024
Reply from hmv (UK) - Staines
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
18 December 2024
Reply from hmv (UK) - Staines
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good experience 👌
Really good experience 👌.
Such lovely staff, especially new employee Tasha. Everyone was helpful and happy 😊 and ordered the video for my granddaughter, which has now arrived. Thank you
5 December 2024
Reply from hmv (UK) - Staines
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Staines store is very efficient and…
The Staines store is very efficient and the staff are very helpful. The order arrived a few days after being ordered.
8 December 2024
Reply from hmv (UK) - Staines
Hi Andy
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off with your visit to hmv Staines.
See you soon :-)
The staff were all friendly
The staff were all friendly, polite and very helpful, I was trying to find a DVD for my Autistic son they looked it up and ordered it for me looking forward to seeing his happy face Christmas morning
4 December 2024
Reply from hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Our goods arrived in time and the team…
Our goods arrived in time and the team in store were very cheerful when we collected our goods.
2 December 2024
Reply from hmv (UK) - Staines
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Staines
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent in Shop service
Excellent in Shop service. Staines branch.. Staff very helpful and pleasant..helped us to find and order online
21 November 2024
Reply from hmv (UK) - Staines
Hello Adrian
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Staines
Hi MSREBECCAELLISON
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff member
30 October 2024
Reply from hmv (UK) - Staines
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
The young lady that served me in the store was excellent .. she went above and beyond , I discussed a film you did have she ordered it for me online and it arrived 3 days later to my home .. excellent service
21 October 2024
Reply from hmv (UK) - Staines
Hi Westie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy and fast service
I ordered a dvd , it was so easy to order and pay and it arrived in the post on time and was packaged very well. The website is easy to look through and find exactly what you want. I will definitely order from HMV again.
27 October 2024
Reply from hmv (UK) - Staines
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent store and staff very helpful .
24 October 2024
Reply from hmv (UK) - Staines
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ya pay 🥜 ya get 🐒 🐒 🐒
I'm done with Amazon... From now on I'll be purchasing all my media via HMV... Amazon may well be cheaper but HMV delivers a better quality product EVERY single time...
Highly recommended, unless of course you like headaches!
23 October 2024
Reply from hmv (UK) - Staines
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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