The staff are so helpful & very interactive with all their customers. The shop is so laid out well to find the CDs , dvds & blu rays U want to buy. If U can't find your items in the store then the sta... See more
Company replied
Location
Switch locationUnit 1, The Forum, SG1 1ES Stevenage, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff are very helpful, friendly and generally knowledgeable on product, if not they'll always find someone who is if you need help. Also enthusiastic and always come across as enjoying their job a... See more
Company replied
Excellent service all round. Helpful & friendly staff. Store layout is well positioned so you can find what you are looking for easily. Store always looks clean & tidy. Been shopping here for over 2... See more
Company replied
I tried to order online but couldn't get it to work. The address was correct but the order wouldn't process. I went into the shop and ordered it there and collected it 4 day's later. That was eas... See more
Company replied
Company details
- #47 of 60 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 33 best companies in Home audio shop
- #12 of 27 best companies in T-shirt Shop
About hmv (UK) - Stevenage
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, The Forum, SG1 1ES, Stevenage, United Kingdom
4.9
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service staff are great with…
Good service staff are great with people happy with that
26 May 2026
Reply from hmv (UK) - Stevenage
Hi Christina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are so helpful & very…
The staff are so helpful & very interactive with all their customers. The shop is so laid out well to find the CDs , dvds & blu rays U want to buy. If U can't find your items in the store then the staff are very helpful to look online & order your items for u
6 May 2026
Reply from hmv (UK) - Stevenage
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The online order service was easy &…
The online order service was easy & simple to use.
The in-store service from the staff member, where I collected my CD was polite & efficient.
30 April 2026
Reply from hmv (UK) - Stevenage
Hi Howell
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The order came in quickly.Good…
The order came in quickly.Good communication from.the store.
29 April 2026
Reply from hmv (UK) - Stevenage
Hi Sheila
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff at the Stevenage branch were…
The staff at the Stevenage branch were polite, friendly and very helpful. I was able to order and received the DVD’s of my choice.
14 April 2026
Reply from hmv (UK) - Stevenage
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hmv is always gonna be my number one…
Hmv is always gonna be my number one place to go and I always feel like my presence is wanted and welcomed, all the staff are friendly and talkative aswell as very informative
16 April 2026
Reply from hmv (UK) - Stevenage
Hi Colby,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Best Hmv going
Best Hmv going
Excellent friendly warm staff and my package was there to pick up within days.
15 March 2026
Reply from hmv (UK) - Stevenage
Hello lyndon
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Staff are lovely
Staff are always really nice, and very helpful if I need to order something or need help finding something
15 March 2026
Reply from hmv (UK) - Stevenage
Hi Olivia
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Stevenage store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Stevenage
Hi Lilah,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi Mike,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi Colin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
the lady at the front desk was really…
the lady at the front desk was really sweet, i bought a k-pop album and she wished me luck with my photocard pulls
15 January 2026
Reply from hmv (UK) - Stevenage
Hi Emma,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Better than Amazon
Click and collect was available at my local store in time for Christmas, which suited me perfectly. Service in store was quick and friendly. Couldn’t fault anything. If I had ordered from Amazon, it wouldn’t have arrived until after Christmas. Highly recommend.
24 December 2025
Reply from hmv (UK) - Stevenage
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
When I asked for help everything was…
When I asked for help everything was sorted and all the items received
7 January 2026
Reply from hmv (UK) - Stevenage
Hi Judy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Stevenage
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi ray
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Stevenage store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
quick friendly and easy
3 December 2025
Reply from hmv (UK) - Stevenage
Hi AC
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing service
I'm not sure who assisted me but the service was fantastic (for the 2nd time). You guys rock... Thank you
30 November 2025
Easy to use, convenient service.
Easy to search item and order. Good communication re delivery. Convenient pick up from local store and friendly staff. Item arrived well packaged.
4 December 2025
Reply from hmv (UK) - Stevenage
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Stevenage
Hi,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.