Delivery was quick and the item was well packaged. Unfortunately the item arrived damaged (just one of those things!) but I contacted the online help desk and they got back to me within 24 hours to su... See more
Company replied
Location
Switch locationUnit 1, The Forum, SG1 1ES Stevenage, GB
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See what reviewers are saying
Staff are very helpful, friendly and generally knowledgeable on product, if not they'll always find someone who is if you need help. Also enthusiastic and always come across as enjoying their job a... See more
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Excellent service all round. Helpful & friendly staff. Store layout is well positioned so you can find what you are looking for easily. Store always looks clean & tidy. Been shopping here for over 2... See more
Company replied
I tried to order online but couldn't get it to work. The address was correct but the order wouldn't process. I went into the shop and ordered it there and collected it 4 day's later. That was eas... See more
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Company details
- #45 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Stevenage
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, The Forum, SG1 1ES, Stevenage, United Kingdom
4.9
Excellent
131 reviews
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Box set order
Box set order. Shop staff were very friendly and helpful, nothing was too much trouble, my purchase was sent to my home address and delivery was very quick.
20 July 2025
Reply from hmv (UK) - Stevenage
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was a present for my grandson for a…
It was a present for my grandson for a good end of term report. He loved it
26 July 2025
Reply from hmv (UK) - Stevenage
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff
Couldn't find what I was looking for but staff sorted it for me very grateful
7 July 2025
Reply from hmv (UK) - Stevenage
Hi Jonathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought a CD and discovered it was…
I bought a CD and discovered it was faulty. I returned it to the shop and a replacement was ordered.
24 June 2025
Reply from hmv (UK) - Stevenage
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good selection of CDs and vinyl
Good selection of CDs and vinyl. I had ordered thus particular item on line and collected from the store. Good friendly service.
22 June 2025
Reply from hmv (UK) - Stevenage
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Stevenage
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Stevenage
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order and purchase at Stevenage
I ordered dvds in store at the same time as purchasing some. The man serving was brilliant. Found what I couldn't in seconds, ordered my box set, explained everything. Professional, friendly ... Spot on. I hope we always have this store here. Remembered me when I went to collect, great service, great guy.
9 May 2025
Reply from hmv (UK) - Stevenage
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service, made obtaining the album so simple through click & collect, many thanks 👍
6 May 2025
Reply from hmv (UK) - Stevenage
Hi karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
T-Rex Gold album from HMV…
I bought T-Rex Gold album from HMV online after I purchased a faulty copy in store. I ordered it on a Friday and received it by Monday so fast delivery. I also got my refund with no problem from HMV store. I think it is important to support record stores where possible. We don’t want to have to buy everything from Amazon.
12 April 2025
Reply from hmv (UK) - Stevenage
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Stevenage
Hi Roland
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi Bernard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Stevenage
Hi Amrit
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Stevenage store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Stevenage
Hello Barry
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Stevenage
Hello Case
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
IM A HAPPY CHAPPIE So happy with the speed of the delivery…
So happy with the speed of the delivery to the store happy with the service and happy with the service from the staff at your store too a BIG 10/10 from me. Will definitely use HMV in the future
29 January 2025
Reply from hmv (UK) - Stevenage
Hello Jason
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A good experience
Used this store for a click and collect order. Was served straight away and my order found without any problem. A good level of service and will definitely use this store again.
27 December 2024
Reply from hmv (UK) - Stevenage
Hello Chris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Stevenage
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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