I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... See more
Company replied
Location
Switch locationUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
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See what reviewers are saying
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... See more
Company replied
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more
Company replied
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... See more
Company replied
Company details
- #49 of 63 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 4 best companies in DVD Shop
- #21 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Swansea
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, United Kingdom
4.8
Excellent
294 reviews
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Reply from hmv (UK) - Swansea
Hi AJC
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff in the Swansea shop.
11 September 2025
Reply from hmv (UK) - Swansea
Hi Peter,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely staff
I absolutely love how kind and helpful the staff is they always seem to be in a good mood and if i can't find something they will help overall rating 10/10
6 September 2025
Unprompted review
Reply from hmv (UK) - Swansea
Hi mMorgan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
On line pre-ordered this Vinyl and was…
On line pre-ordered this Vinyl and was available to pick up on time. Straight forward, no hassle.
25 August 2025
Reply from hmv (UK) - Swansea
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly greeting and efficient service
Friendly greeting.
Prompt e mails and fast delivery to store.
Easy collection of large boxset by Bruce Springsteen.
Also a fabulous purchase too!
17 August 2025
Reply from hmv (UK) - Swansea
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful
Staff were very helpful. Item were ready for collection in reasonable time.
10 August 2025
Reply from hmv (UK) - Swansea
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Definitely 5 stars..went into hmv…
Definitely 5 stars..went into hmv Swansea didn't have what I was looking for in store so had it ordered by one of the staff.. received very quickly in time for a birthday. Many thanks
4 August 2025
Reply from hmv (UK) - Swansea
Hello mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Swansea
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swansea
Hi Oscar
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service
16 July 2025
Reply from hmv (UK) - Swansea
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swansea
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straightforward purchase
Ordering was straightforward, emails kept me informed of progress & pick up didn't take too long.
3 July 2025
Reply from hmv (UK) - Swansea
Hi Deepeedee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great overall experience
Text messages were helpful.
Member of staff at branch was helpful and friendly.
Item was reasonably priced and in stock (some competitors were out of stock).
24 June 2025
Reply from hmv (UK) - Swansea
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful polite offer to order for me…
Helpful polite offer to order for me and get it sent to my address
14 June 2025
Reply from hmv (UK) - Swansea
Hi Ruth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swansea
Hi Lynette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Swansea
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was nice to buy from one of our…
It was nice to buy from one of our local shops. Other than Amazon
10 June 2025
Reply from hmv (UK) - Swansea
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Swansea
Hi Hilary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Reply from hmv (UK) - Swansea
Hi THOMAS
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Swansea store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
I had experienced good customer service…
I had experienced good customer service whilst in the HMV store in Swansea.
10 May 2025
Reply from hmv (UK) - Swansea
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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