Managed to get hold of a DVD for me which was out of stock free to store delivery wasn’t any inconvenience as was popping back over to the area the following week received emails on progress and to sa... See more
Company replied
Location
Switch locationUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
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See what reviewers are saying
The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... See more
Company replied
Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... See more
Company replied
Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Thurrock
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, United Kingdom
4.7
Excellent
138 reviews
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Reply from hmv (UK) - Thurrock
Hi Chrissy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Heartworms CD
The man at your Thurrock store was very helpful in ordering the CD.
It arrived on a timely basis.
26 February 2025
Reply from hmv (UK) - Thurrock
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online Product description unsatisfactory
I'm happy with the product. However. The product description online was not satisfactory.
The contents should detail what movies are included in the box set and not a movie synopsis, especially since this is not a complete box set.
I knew beforehand I wasn't getting every movie, however it would benefit people to know what's included in the product.
16 February 2025
Reply from hmv (UK) - Thurrock
Hi Laurence
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time
Best wishes
Good and easy service
Good and easy service - Easy to find goods and order and delivery to my local shop was on time and packaged perfectly
11 February 2025
Reply from hmv (UK) - Thurrock
Hello Mike
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hi Frances
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Thurrock
Hello Daniel
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
It came on time which I really loved.
22 January 2025
Reply from hmv (UK) - Thurrock
Hello Not
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super helpful staff
Wasn’t able to find the product in store but a super helpful staff member ordered it for me and it was delivered to my home address promptly. Great service.
6 January 2025
Reply from hmv (UK) - Thurrock
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
CD price
CD price, quick despatch and delivery.
Option to collect at store, very convenient.
8 January 2025
Reply from hmv (UK) - Thurrock
Cheers Rosaline and we hope you enjoy the CD!
Helpfully
Wanted a vinyl, wasn’t in stock, ordered for me in store, was fast and helpful
7 January 2025
Reply from hmv (UK) - Thurrock
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ineeded to make quite a few purchases…
I needed to make quite a few purchases & the staff were very helpful & professional.
And they ordered what I wanted so I am a very happy customer.
28 December 2024
Reply from hmv (UK) - Thurrock
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered an item using click and…
I ordered an item using click and collect. The whole process was smooth and problem free.
3 January 2025
Reply from hmv (UK) - Thurrock
Hi Helena
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service…
The member of staff who looked after us at the Thurrock Lakeside store was extremely helpful. She searched through all the t'shirts in the store as well as in the back room. The next option was to order on-line and I had the option to collect from a store local to where I live.
18 December 2024
Reply from hmv (UK) - Thurrock
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
11 December 2024
Reply from hmv (UK) - Thurrock
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Thurrock
Hi Simon
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Excellent service knowledgeable and…
Excellent service knowledgeable and friendly staff
30 December 2024
Reply from hmv (UK) - Thurrock
Hello kevinperry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Rude Management and some staff
The staff member who served me was very helpful however the management and some team members were rude and dismissive when she asked a question on my behalf as she never knew the answer . It was uncomfortable and very unprofessional. If the Manager can’t set a good example then it makes it acceptable for staff to behave the same way . I did eventually buy something with the help of this team member she went out of her way to help solve my gift issue and offer solutions . Thank you
20 December 2024
Unprompted review
Reply from hmv (UK) - Thurrock
Hi Debbie
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Speedy friendly service
Speedy friendly service. Got my item within a couple of minutes of getting to the counter.
18 December 2024
Reply from hmv (UK) - Thurrock
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Thurrock
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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