Managed to get hold of a DVD for me which was out of stock free to store delivery wasn’t any inconvenience as was popping back over to the area the following week received emails on progress and to sa... See more
Company replied
Location
Switch locationUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... See more
Company replied
Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... See more
Company replied
Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Thurrock
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, United Kingdom
4.7
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Ordered on line - order arrived quickly and picked up with no problems
12 December 2024
Reply from hmv (UK) - Thurrock
Hi Cathy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The male working in store Saturday 23rd…
The male working in store Saturday 23rd November 24 was super helpful.
Was pleasant and friendly too.
Thank you 😊
1 December 2024
Reply from hmv (UK) - Thurrock
Hello Zoe,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hi Joanne
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff where professional
Staff where professional, friendly and polite and really knew their stuff.
Great to walk into a store where real music is being played as opposed to auto tuned, talentless drivel.
13 November 2024
Reply from hmv (UK) - Thurrock
Hi Matthew,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant service
The young lady was very knowledgeable and explained everything. I admit to knowing nothing about what I needed but she exactly what's required without trying to sell me something at a high price
15 November 2024
Reply from hmv (UK) - Thurrock
Hi Jeffrey
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order was done very smoothy arrived a…
Order was done very smoothy arrived a few days later
10 November 2024
Reply from hmv (UK) - Thurrock
Hello Sharon,
Thanks for taking the time to leave us a review!
We hope to earn that last star from you soon ;-)
Easy ordering on the website
Easy ordering on the website, kept up to date on the order. I used click and collect. Pick up was quick, staff friendly.
30 October 2024
Reply from hmv (UK) - Thurrock
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff member was very polite and…
Staff member was very polite and friendly, patient and helpful.
16 October 2024
Reply from hmv (UK) - Thurrock
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Thurrock
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent but there is something that i would implement
I have purchased online three records for £55, and used paypal in 3 months or klarna sometimes. So, for the click and collect delivery it took 5 days to get into store despite a fact that same records present in the shop, so I would advise HMV to look at stock availability to avoid same issues in the future.
Also, it would be so advantageous for actual shops to have Paypal or Klarna facilities as that would help many customers get records as much as they want!
12 September 2024
Reply from hmv (UK) - Thurrock
Hi Constantin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Thurrock
Hi AntonySteadman
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Thurrock
Hello,
Thanks for your review, we love seeing 5 stars and happy customers and happy birthday to the Birthday girl!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Thurrock
Hi Anthony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Enjoyed my visit HMV Lakeside
Helpful young lady sorted out my order with ease.Received same by post.
3 July 2024
Reply from hmv (UK) - Thurrock
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website was easy to use
Website was easy to use, no problems with ordering and payment, I was informed when product was in store, pick up was simple.
29 June 2024
Reply from hmv (UK) - Thurrock
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Thurrock
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Handed till receit in folder for £5.99…
Handed till receit in folder for £5.99 dvd asked asked loads of questions and finally proof of iD
What's the point dvd already paid message sent to phone plus original till receit and then you go through all this
Will use Amazon next time as you don't go through all this
20 April 2024
Reply from hmv (UK) - Thurrock
Hi John
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any inconvenience caused. We do ask for proof of purchase and ID in order to collect orders for the security and protection of the customer.
Kind regards
Reply from hmv (UK) - Thurrock
Hello Lee
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Ordering a vinyl
Very good experience in hmv lakeside, the assistant Tilly was very helpful and professional, and gave great customer service, my order came on time.
13 April 2024
Reply from hmv (UK) - Thurrock
Hi Karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Everything communicated well and…
Everything communicated well and delivered quickly. Member of staff was polite and friendly
14 April 2024
Reply from hmv (UK) - Thurrock
Hi ivan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.