Have shopped at HMV for decades all over the country especially London, Northampton and Truro (Cornwall). Never had any problems - always got what I wanted - sometimes I had to order items which was n... See more
Company replied
Location
Switch locationUnit 2, 100 - 104 Pydar St, TR1 2BD Truro, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I live for music so HMV, for me, is like a lofe support machine! To know that i can still go to a music shop and buy physical music and support the artists that create it gives me a huge amount of sat... See more
Company replied
I ordered a Charli xcx wuthering heights vinyl that said with every vinyl there is a free poster, I did not get a poster with my vinyl and am very disappointed!
Company replied
I could order the CD I wanted and it arrived in the local HMV shop in good time. Staff were very helpful. HMV should maintain a presence on the main streets over the UK.
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Truro
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2, 100 - 104 Pydar St, TR1 2BD, Truro, United Kingdom
4.8
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always find the HMV staff in Truro…
I always find the HMV staff in Truro very helpful and professional. They are always welcoming and I enjoy my regular visits to the store.
21 July 2025
Reply from hmv (UK) - Truro
Hi Emma
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service from the staff in the…Truro store
Excellent service from the staff in the truro store, paul went to the trouble of finding what I was looking for and putting in the order for me. When I went to collect the item I was served by Imogen, who was very friendly and polite, both are a credit to your company.
16 July 2025
Reply from hmv (UK) - Truro
Hi Karl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Truro
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
the free postage for spending over £20…
the free postage for spending over £20 - enabled me to get the two cd's I wanted...
11 July 2025
Reply from hmv (UK) - Truro
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff at Truro are always ready to help
Staff at Truro are always ready to check and look up requests for my musical heroes, I’m 76 and a blues musician since 1964. My first memories of HMV are of the shop in London and bumping into John Peel.
9 July 2025
Reply from hmv (UK) - Truro
Hi H.Brassington
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Truro
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Truro
Hi Yvonne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
CD and Blu-Ray ordered were promptly…
CD and Blu-Ray ordered were promptly sent to my local HMV shop by post and I was informed of their route, when they were dispatched and when they arrived. I went to collect them after eight days and the friendly chap working in the shop checked who I was and handed the package to me.
12 June 2025
Reply from hmv (UK) - Truro
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vinyl was great as expected
Vinyl was great as expected, delivery to the store very quick and the in store staff were excellent.
8 June 2025
Reply from hmv (UK) - Truro
Hi Dave
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Nice, easy transaction
The whole process was extremely simple, from placing the order to collecting from the very nice people at the Truro store.
25 May 2025
Reply from hmv (UK) - Truro
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good clear communication
Good clear communication. Adrian in the Truro branch was friendly too.
17 May 2025
Reply from hmv (UK) - Truro
Hello Tim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered online to store
Kept being told different days for delivery to store, was told 3-5 days when ordering took just over 14 days, when It was finally ready for collection got asked to provide 4 different things Order number text to prove order -email to prove collection and asked for ID absolutely ridiculous very unhappy with the way I was treated im 24 and got ID for something PG
23 April 2025
Reply from hmv (UK) - Truro
Hi Matthias
Thanks for leaving us a review. So that we can look into this fully, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Truro
Hi Nick
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I always find the staff knowledgeable…
I always find the staff knowledgeable and extremely helpful
24 April 2025
Reply from hmv (UK) - Truro
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Truro
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Truro
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Truro
Hi Sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Imogen went above and beyond . . .
Imogen went above and beyond to help me find the latest ‘Florence’ CD . Friendly without being cheesy , professional ; ultimately ordering the product to be delivered to my door , to save a return trip to the store . Imogen is a great ambassador for your brand .
17 March 2025
Reply from hmv (UK) - Truro
Hi Stanley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Still the best in-store or online.
All orders processed and delivered in very timely fashion. Always my go-to for music and film.
23 March 2025
Reply from hmv (UK) - Truro
Hi S
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fabulous experience
Imogen went above and beyond to help me obtain the new Florence CD . Helpful in a proper human way , not patronising or false . Informative , unflappable ; she’s a fantastic ambassador for your brand .
17 March 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.