I visited the HMV Wakefield store and place a click and collect order for a vinyl. The staff were really friendly and helpful throughout the click and collect process and the delivery itself to the st... See more
Location
Switch locationUnit G18, Trinity Walk, WF1 1QS Wakefield, GB
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See what reviewers are saying
Placed order with friendly staff in Wakefield and the item was available to collect just a few days later. Great communications kept me informed all along. Excellent.
Company replied
Ordered a cactuar mug from final fantasy only to find out its plastic not ceramic which wasnt stated anywhere on the page so wasnt really impressed service was good though
Company replied
Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍 From service to the order and... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Wakefield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom
4.7
Excellent
185 reviews
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Reply from hmv (UK) - Wakefield
Hi Adele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very helpful
The staff are very helpful. I am blind impaired and the gentleman serving me looked up what I needed, compared prices and other stores for me. I tried other shops and the staff did not want to know. This gentleman ordered what I needed, did it on clicker and collect and was available to serve me when I collected my order. Very good, friendly service and he treated me like a customer not a disabled inconvenience.
3 December 2025
Reply from hmv (UK) - Wakefield
Hi Helen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wakefield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Unhappy!…
Ordered this CD from you as a "Click and Collect" item from (as I thought) I could pay online and nip into Wakefield store to collect my CD (which WAS in stock at the store) only to be turned away as the CD had not been posted to the store. I said " well can I not have the CD they had in store" only to be told I would have to Buy that one again to have the store one. I trailed into the store 3 times to be told the same thing. Obviously from their comments HMV online is not the same as HMV store. Not happy. If I place a click and collect order at any other store that has the stock in the store the transaction is completed within the time I travel to the store. If I had known the way this stupid system works you could have just posted it to me or I would have just bought this item that was in the store without trailing back and forth to my town store. I put it to you that your "Click and Collect" quote should be re-worded as it is not really "Click and Collect" as any other store I have dealt with.....EVER! Unhappy!
4 December 2025
Reply from hmv (UK) - Wakefield
Hello John, thanks for taking the time to leave a review.
We were sorry to hear of any confusion. Please be aware that with Click & Collect orders we have the stock sent to a store for collection as the stock in stores varies on a day-to-day basis.
For future reference to check the physical stock available in a specific store, please call our Ring & Reserve team on 0333 3230 667 and the team will be happy to assist you.
Excellent company with great products.
Excellent company with great products.
Very fast in delivery of items bought online.
Only downside , l have never received my discount on purchases.
4 December 2025
Reply from hmv (UK) - Wakefield
Hi Jim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are always polite and very…
The staff are always polite and very helpful, even to their knowing my tastes in music and making fitting suggestions for artists I haven't heard before.
19 November 2025
Reply from hmv (UK) - Wakefield
Hello Karl
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were excellent but HMV let down…
Staff were excellent but HMV let down by their supposedly automatic email system advising that the CD had arrived at the local store. Hannah Peel CD is great though.
15 November 2025
Reply from hmv (UK) - Wakefield
Hi Mick,
Thank you for leaving a review.
We love receiving feedback from our customers and will do our best to earn those last stars from you next time.
In regards to the automatic replying system functionality, we apologise for any inconvenience that this may of caused. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
Kind Regards,
hmv Customer Service Team
Good customer service
16 November 2025
Reply from hmv (UK) - Wakefield
Hi Annie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Came into store to pick up a pre order funko pop the lady who help me with my item was lovely and friendly never been to this store or place b4 as I do have anxiety and so on but here was lovely to visit so if you get chance give it a look lovely little store and lovely people glad I got what I needed hope to visit again soon
28 October 2025
Reply from hmv (UK) - Wakefield
Hello Jason
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store. We’ll pass this on to the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Happy that we still have HMV on high street
Very happy with the service , chap I saw in the shop was friendly,and helpful ,didn’t have to wait long to pick this item up as ordered online.
25 October 2025
Reply from hmv (UK) - Wakefield
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wakefield
Hi Sophie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant experience
Brilliant experience, the lovely man who served me even got me 50% discount with a code, nothing was too much trouble.
6 October 2025
Reply from hmv (UK) - Wakefield
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Online to store collect …
Good search engine for online purchases and being able to collect from nearby stores
6 October 2025
Reply from hmv (UK) - Wakefield
Hi Bohdan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Exceptional service
Ordered a new release box set a week before the release date, arrived on time, very well packed, very helpful with the order in store.
7 October 2025
Reply from hmv (UK) - Wakefield
Hi Colin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff being very nice.
1 October 2025
Reply from hmv (UK) - Wakefield
Hello Remington,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order online and choose collect…
Easy to order online and choose collect from any store. Good notifications re; dispatch and when ready to collect with clear instructions. Staff very efficient and friendly. Thanks.
24 September 2025
Reply from hmv (UK) - Wakefield
Hello Liam,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Actually got my music on day of…
Actually got my music on day of release, staff very polite let me leave item behind till so I could have a good look round store
10 September 2025
Reply from hmv (UK) - Wakefield
Hi customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Wakefield
Hello Russ,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Kept me informed when item had been…
Kept me informed when item had been despatched and when it was ready to be collected.
20 August 2025
Reply from hmv (UK) - Wakefield
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smooth process online and at pickup
Ease of online process and appropriate security checks at time of pickup in-store.
23 August 2025
Reply from hmv (UK) - Wakefield
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good service
Good service. Kept me informed of progress of my order by e-mail. Staff pleasant when I collected m order.
16 August 2025
Reply from hmv (UK) - Wakefield
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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