I visited the HMV Wakefield store and place a click and collect order for a vinyl. The staff were really friendly and helpful throughout the click and collect process and the delivery itself to the st... See more
Location
Switch locationUnit G18, Trinity Walk, WF1 1QS Wakefield, GB
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See what reviewers are saying
Placed order with friendly staff in Wakefield and the item was available to collect just a few days later. Great communications kept me informed all along. Excellent.
Company replied
Ordered a cactuar mug from final fantasy only to find out its plastic not ceramic which wasnt stated anywhere on the page so wasnt really impressed service was good though
Company replied
Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍 From service to the order and... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #11 of 19 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Wakefield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom
4.7
Excellent
185 reviews
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Reply from hmv (UK) - Wakefield
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hard to find item at a great price sent…
Hard to find item at a great price sent to my local store in superquick time
27 July 2025
Reply from hmv (UK) - Wakefield
Hi CRA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Case was broken as not wrapped up good enough in the packaging.
Ordered Blu-ray to the store case was broken as not wrapped up good enough in the packaging so I had to return to the store to sort out my item. Staff member swapped the case over so excellent customer service in the store, but the packaging needs to be better.
27 July 2025
Reply from hmv (UK) - Wakefield
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your item, apologies for any inconvenience caused. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff was really helpful and polite…
The staff was really helpful and polite when I asked for the book and cd and they said they wasn't in store but could order them so they ordered them for me !
And when they arrived in store the staff was again very helpful and polite and I asked for something but I wasn't in but they said that they would be ordering more so I said I'd have look on my next visit
11 July 2025
Reply from hmv (UK) - Wakefield
Hi Vicki
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wakefield
Hi Nicholas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wakefield
Hi david
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Positive Staff: Staff at Wakefield are well informed…
Staff at Wakefield are well informed and provide a friendly, supportive, positive service
31 May 2025
Reply from hmv (UK) - Wakefield
Hi Iain
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy and swift
27 May 2025
Reply from hmv (UK) - Wakefield
Hi Maxine
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service and communication
26 May 2025
Reply from hmv (UK) - Wakefield
Hi,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Always really helpful instore from…
Always really helpful instore from ordering the items for me to me picking them up,
1 May 2025
Reply from hmv (UK) - Wakefield
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept informed of the progress and…
I was kept informed of the progress and the man in the store was very polite
24 April 2025
Reply from hmv (UK) - Wakefield
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nice and simple collection
Friendly staff, a nice and simple collection, happy with my purchase.
11 March 2025
Reply from hmv (UK) - Wakefield
Hi A
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are very polite and very helpful…
Staff are very polite and very helpful that’s why I keep going back.
26 February 2025
Reply from hmv (UK) - Wakefield
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wakefield
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Nice shopping experience
Nice shopping experience, staff knew there stuff and were really friendly. Good advice given also on where to look for an item the store themselves did not have in stock. (also had same good experience at the junction 32 store nr. Castleford). Bough some Vinyl whilst I was there too - in the 3 for £66 sale - a good range / mix was in stock at the store.
4 January 2025
Reply from hmv (UK) - Wakefield
Thank you for the kind words and review about hmv Wakefield and Castleford Chad...
Don't forget to keep popping in as our 3 For £66 is constantly having additions to the range and we hope you are enjoying your vinyl!
The first more mature lady that ordered…
The first more mature lady that ordered my goods was very efficient and polite.
The delivery was on time thank you and young gentleman on phone service was most helpful.
My 2nd visit to the store for collection of my order was dealt with profociently but no pleasantness, was just asked my name, no further conversation ensued
27 December 2024
Reply from hmv (UK) - Wakefield
Hello Customer
Thanks for taking the time to leave us a 3 star review!
We hope to earn those last stars from you soon ;-)
I don’t even know if my order is here!?
Never received an email that my order had been sent to store and was ready for collection, tried contacting the branch to check as I didn’t want to go and it still not be there.. therefore ended up being 1 Christmas present down and still no sign of my order!!! So disappointed.
24 December 2024
Reply from hmv (UK) - Wakefield
Hi Sheila
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Wakefield
Hi Rachel
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy to order and collect
24 December 2024
Reply from hmv (UK) - Wakefield
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
value for money and came in good time…
value for money and came in good time well before the due date
21 December 2024
Reply from hmv (UK) - Wakefield
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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