Excellent service from a young man in the wakefield store i needed a certain book has my son is collecting the full boxset.wasnt in store but the man ordered it and it came to my house he went above a... See more
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Location
Switch locationUnit G18, Trinity Walk, WF1 1QS Wakefield, GB
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A young man at Wakefield HMV, was very helpful, polite, friendly and took time to check a DVD was available for us to buy. As there wasn't one in stock he ordered one and arranged for it to be delive... See more
Company replied
Easy ordering process, order progress updates. Sent out to local branch for collection on day of release. Available to collect a couple of days later. Pick up easy. CD Box set very well packaged. Effi... See more
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The staff within the store were so knowledgeable and helpful, I couldn't have asked them to do any more. They are a credit to HMV.
Company replied
Company details
About hmv (UK) - Wakefield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom
4.7
Excellent
199 reviews
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Straight forward to order and pay
Straight forward to order and pay. Good communication as to when my order was ready to collect.
17 December 2023
Reply from hmv (UK) - Wakefield
Hi wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No problems
Absolutely no problems whatsoever. Ordered item not in store and received email advising me that it was ready for collection - easy
13 December 2023
Reply from hmv (UK) - Wakefield
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick service on collection and easy to…
Quick service on collection and easy to place the order
8 December 2023
Reply from hmv (UK) - Wakefield
Hi Rachel,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
easy to order and collect
25 November 2023
Reply from hmv (UK) - Wakefield
Hi stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well knowledgeable staff informative…
Well knowledgeable staff informative and very helpful
17 November 2023
Reply from hmv (UK) - Wakefield
Hi Paul,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic experience
Fantastic experience
The person who served me at the Wakefield store was brilliant
Highly recommended
10 November 2023
Reply from hmv (UK) - Wakefield
Hi Craig,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick and easy to get
26 October 2023
Reply from hmv (UK) - Wakefield
Hi Julia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very polite staff really caring towards…
Very polite staff really caring towards my needs really impressed
26 October 2023
Reply from hmv (UK) - Wakefield
Hi Edward
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
Still awaiting response to say my parcel has arrived for me to collect.which I ordered a week ago and it said 2 to 5 days.
22 October 2023
Reply from hmv (UK) - Wakefield
Hello Sharron
Thanks for taking the time to bring your recent experience to our attention.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your order as possible and they’ll take a look asap. Thanks
Reply from hmv (UK) - Wakefield
Hello DAN
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Wakefield
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A very satisfied HMV customer
Very efficient delivery service as i received my item on release date.
The expensive purchase was extremely well packaged and received no damage in transit.
20 September 2023
Reply from hmv (UK) - Wakefield
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very quick and easy 🙏🏻
12 September 2023
Reply from hmv (UK) - Wakefield
Hi Howard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly store
Just friendly staff every time I go into store! Good conversation with the lad at the till when he realised I'd bought alice cooper and said its a good one, we had it on in store yesterday!
29 August 2023
Reply from hmv (UK) - Wakefield
Hi Tom
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent process and communication
My order was handled quickly and efficiently, and each phase of the order , from order placement to ready-to-collect, was communicated simply and effectively.
28 August 2023
Reply from hmv (UK) - Wakefield
Hi Robert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Wakefield
Hi Carina
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wakefield
Hi Jeff
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff are very helpful when you need…
Staff are very helpful when you need something or help
3 August 2023
Reply from hmv (UK) - Wakefield
Hi PHILLIP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wakefield
Hello Heather
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Complete transformers 80's boxset
Season 2 part 1 disc 1 is missing and season 4 disc 4 is cracked
1 July 2023
Reply from hmv (UK) - Wakefield
Hello peter
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear about the issues with the items you purchased.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with including photos of the damaged items and they’ll take a look asap.
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