hmv (UK) - Wakefield Reviews 

185
TrustScore 4.5 out of 5

4.7

Unit G18, Trinity Walk, WF1 1QS Wakefield, GB


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Rated 5 out of 5 stars

I visited the HMV Wakefield store and place a click and collect order for a vinyl. The staff were really friendly and helpful throughout the click and collect process and the delivery itself to the st... See more

Rated 5 out of 5 stars

Placed order with friendly staff in Wakefield and the item was available to collect just a few days later. Great communications kept me informed all along. Excellent.

Company replied

Rated 3 out of 5 stars

Ordered a cactuar mug from final fantasy only to find out its plastic not ceramic which wasnt stated anywhere on the page so wasnt really impressed service was good though

Company replied

Rated 5 out of 5 stars

Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍 From service to the order and... See more

Company replied


Company details

  1. #46 of 61 best companies in Music shop
  2. #11 of 19 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 32 best companies in Home audio shop
  6. #13 of 26 best companies in T-shirt Shop

About hmv (UK) - Wakefield

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.7

All reviews

(185)

31,016 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Howard

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Friendly store

Just friendly staff every time I go into store! Good conversation with the lad at the till when he realised I'd bought alice cooper and said its a good one, we had it on in store yesterday!

29 August 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Tom

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Excellent process and communication

My order was handled quickly and efficiently, and each phase of the order , from order placement to ready-to-collect, was communicated simply and effectively.

28 August 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Robert

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Service as I would expect

Service as I would expect. 👍

29 August 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Carina

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Cross of Iron Steel book.

Firs class communication.

7 August 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Jeff

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Staff are very helpful when you need…

Staff are very helpful when you need something or help

3 August 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi PHILLIP

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very friendly staff.Efficient

Very friendly staff.Efficient. Informative.

4 July 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Heather

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 4 out of 5 stars

Complete transformers 80's boxset

Season 2 part 1 disc 1 is missing and season 4 disc 4 is cracked

1 July 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello peter

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear about the issues with the items you purchased.

So that we can investigate this fully, please contact our customer service team at support.hmv.com with including photos of the damaged items and they’ll take a look asap.

Rated 5 out of 5 stars
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi pauline

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great new store.

Everythinh went well with our order. We pla ced an order in your wakefield store and received it very quickly. The assistants were very polite and helpful and everything in the shop seemed very organised.

29 May 2023
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

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