Hobbycraft Reviews 

Click and collect email said I had to wait for another email to confirm it was ready to collect even though it said the Leeds store had one in stock

So I have waited since Saturday for someone to confirm.

Have ended up cancelling order

This is the worst service I have ever experienced in click and collect.

Never using Hobbycraft again.

Do better

The order was easily place and I used a Click and collect option. The Tamworth store was friendly, organised and efficient which made picking up the order quick and easy.

£7.95 next day delivery fee made me take 50 steps back from purchasing from here again 🤦🏼‍♀️! The standard delivery is lengthy, the yarn isn’t the greatest quality, most is very overpriced. I once used to love coming here for bits and bobs, but not I choose alternatives.

Hobbycraft are really going down in my estimation and have been for quite a while. I ordered four sets of fat quarters online for click and collect. The website let me order them then the following day I recieved an email to let me know that my order had "been delayed". Next day I received 2 more emails to tell me that "Unfortunately, when we have tried to fulfil your order, we have sadly found an issue that has meant that some items are currently unavailable. In this instance, we are sorry to say that we have had to cancel the following from your order and we will dispatch the remainder of the order as soon as possible." What this actually meant was that my whole order was cancelled because their website is not managed properly. If their stock is very low why allow customers to order online? It's a waste of time and now I have to wait for a refund too. I'll think twice a out buying anything from Hobbycraft again.

Not many of the main brands on display most is order online poor selection of knitting patterns again all online .
Not many staff about queue at the tills was stupid

I originally gave this zero stars. Now rated three

I ordered an 'in stock' item for click and collect from my local store. I queried this a couple of days later and they could not locate the item. I checked again later and they offered to send the item to my address instead. However they advised that it was out of stock and rather then locating my original order, they refunded the amount instead when I stated I preferred to have the item (I did not request the refund)

I received an email yesterday stating it was ready for click and collect! Spoke to Customer Services again and they contacted the store to hold onto the item which I collected and paid for.

All's well that ends well but I think that some processes need to be looked at to stop this happening again

Extremely overpriced! Went in to buy some cake decorating items and icing fondant etc and omg I could not believe the prices! As I didn’t have time to go elsewhere I had not choice but to buy from there and it came to over £70!!! Just for items to make a birthday cake! I will not be going there again! Disgusting. I’ll order from Amazon next time.

I visited the store in yeovil somerset .
I qas helped by Craig for some transfer tape for my cricut i also had some trouble with my app for it and he was amazing all sorted and back to crafting thanks again for your support 😀 👍

Is it any surprise that Hobbycraft have so far closed 19 shops? Not when their prices are nothing more than attempting to rip off their customers, next time you consider buying do yourself a favour and check prices elsewhere. Was recently in one of their shops after a 3 pack 22g Pritt glue it was £7.50 which thought was expensive, bought from Morrisons for £2.95 ! A very substantial difference. Buyer beware!

The incentive to get £5 for your birthday is only allowed when you receive their seven thousand marketing emails, its not worth the 4 emails you get weekly

My daughter loves shopping at Hobbycraft. It's a shame that our local branch (Canterbury) has since closed.

Awful on the app, I ordered some ribbons for Christmas and never got an email to say it arrived in store. It was still processing which means no one picked the order either. I have now had to chase for a refund which is appalling as it should be that if they don’t have the items surely your system should update and refund anyway. I’m so disappointed

Absolutely disgusted with the Milton Keynes branch - just been to the shop arrived at 8.30pm to be informed they had closed down even though their was another customer outside before me and couldnt let us in as they had no key and had tilled up. The lady told me they had shut due to christmas hours - which i stated that on both the website and window of the store it was 9pm. The lady then promptly sarcastically proceeded to wish me a happy new year and walked away! Will be putting in an official complaint to head office tomorrow

Placed an order on 11th december 2025 for present for daughter for Christmas. Still hasn't arrived, nearly 3 weeks later.

If only there was an option for zero stars. Ordered a gift click and collect, went to wrap it for Christmas, and instead of an airfix plane it’s a Japanese cartoon pirate ship. How can you possibly get this so wrong? Ruined my dads Christmas present for that so thanks Hobbycraft. Took him to the store to exchange it for something he actually wants, rather than a children’s toy. Checked the opening hours online and on the outside of the store, which says until 7pm. Staff left at 1815, we were stood outside the store clearly wanting to come in but they didn’t care at all to rectify the mistake that they made. Won’t buy anything from here ever again!

I had some colouring books and pens delivered for Christmas,they was delivered straight to me and not left outside but when I opened them they were wet. I put them to dry but they curled up ans rhe pages stuck together. As it was now Christmas eve I chucked them away but sent Hobbycraft a message. Their response was they couldn't so anything because I didn't take pictures.

Tamworth. Staff have always been super friendly and interested in what ur buying and why. Had many good conversations and will give repeat business.

I placed an order for collection and was informed when the items were ready. I did not experience any problems during the ordering process or the collection. Staff were friendly and helpful when I wanted something else.

I have ordered from Hobbycraft in the past. There have a good selection of material for almost any project.

I would recommend Hobbycraft to anyone who likes doing any crafts.

I used Hobbcraft to get gifts for my grandson who is 4, as there were some unique ideas both fun and educational.
Have used before for paints and wool,knitting things over the years and will continue to use them.

Still waiting for my order from Hobbycraft tv . One thing for sure I won’t make another purchase off there . Had notification that my items now going to be delivered between the 24th and the 28th of December. Thank you Hobbycraft for spoiling my daughters Christmas.