Hobbycraft Reviews 

I loved ordering from Hobbycraft. The website is easy to navigate and there's so much choice. Free delivery with a minimum order is always a bonus and there is a loyalty scheme too. I found many things on there that I struggled to locate elsewhere and it's so reassuring to purchase from a well-known retailer.

Products not safe for children, will never shop there again. See the Guardian article about them refusing to recall children’s play sand proven to contain asbestos.

I had purchased the Giant Box of Craft and have played with the sand many times with my toddler, only to find out asbestos has been found in some of the sand. The fact you didn't do a recall and I instead had to find out from the media means I will never ever shop with Hobbycraft again - truly evil corp behaviour!

I can't believe you wouldn't recall the asbestos play sand straight away, recall 1st test second, you don't take risks with Children's health. None of my family will ever shop with you again.

Ordered online for next day collection at store but product was not available next day. Fortunately I did not have to pay for whatever reason, otherwise would not have ordered anyway.
Update. Now Monday, ordered last Thursday for next day delivery. Still heard nothing!

Found what I wanted easily and lady on till very pleasant.
Does what it says on the tin

Staff are very polite and efficient and always go the extra mile.
My general experience with Hobbycraft, is that the items I order are usually available within two days at the latest.

It's an amazing shop with loads of choice,.. the only reason they lose a star is because I always spend way too much,.. more my fault than theirs, but hobbycraft is bad for my pocket cause I always get distracted and buy way more things! :P

Extremely disappointing experience at Hobbycraft Plymouth. I was told that only the manager could issue a refund, yet she was busy serving customers on the shop floor instead of delegating this to other staff. As a result, I waited 25 minutes for a simple refund.

When the manager eventually came to the checkout, I calmly explained that such a long wait was not acceptable. She reacted in a completely unprofessional manner — she became angry, raised her voice, refused to process the refund, and shouted at me as she walked away, telling me to leave the store.

This level of customer service and management behaviour is unacceptable. I will not be returning.

Took 6 days to answer my email to customer support. Online ordering service awful when it comes to delivery and updates.

The children's den is great! It's sturdy and can hold a couple of blankets. And good value for money. Well done Hobby Craft.

Lovely click and collect only scam!
I really used to like Hobbycraft, they have a lot of useful stuff. That being said, this "click and collect only" rubbish has done nothing but tarnish the reputation of the company, for me personally.

I ordered online, a click and collect only item (ready from 1 hour at the store near me), only to find I have to pay £2 for the privillege of driving to the store, to get something that is already in stock in the shop, and should just be readily acccessible on a shelf.
Not only that, but the item was not ready from 1 hour. Infact, it's fast approaching 2 hours and it's still not ready.

When I compare this with other businesses who click and collect, who normally get the order ready in less than an hour AND do not charge for the privellege - it leaves a very bitter taste in the mouth.

If i could give negative stars i would. Terrible customer service, I was hacked and money was spent on my account at Hobbycraft, i got in touch to resolve and there response was that there was nothing they could do as it had already gone through. It was a monetary voucher, surely they could have just cancelled it and provided a refund. Was genuinely shocked at how dismissive and unwilling to assist they were, would strongly advise against spending money here out of principle.

Woeful customer service. E-mailed with a query relating to them not displaying products correctly and causing me to waste money. Offered nothing but a "sorry". Still haven't even acknowledged my e-mail in 5 days.

I used Hobbycraft due to them having to close stores in the UK because I wanted to see them survive, but as soon as you have a question or a complaint it becomes all too clear why they are a dying company. Expensive prices, poor product knowledge and terribly poor customer service. Too big to care about customers.

** 3rd and final update** I used the live chat yesterday to try and get some answers. Not easy but I was willing to persevere. Again lots of platatudes, fobbing off and vague and contradictory answers. The advisor advised she "was pleased to offer me a £5 account credit" for my disappointment. Thank you but no thank you! The chat was eventually transferred to a manager who took the very reasonable approach of, we have a disappointed customer, how can we put this right? and that is what she proceeded to do. She replaced my order which arrived less than 24 hours later. So a big thank you to the manager but what an absolute palaver to get a happyish resolution.

** 2nd Update** I have reached the conclusion that not only are Hobbycraft incompetent they are also dishonest. Two days ago I finally received an email to say my order had been dispatched. Great, or so I thought! I have now received an email with no explanation at all to say my order has been cancelled!!!

I think the only sensible advice I can give to anyone who reads this review and is thinking of shopping with Hobbycraft TV is don't bother. Spend your money elsewhere with a company who knows what they are doing and values it's customers.

** Update** a few hours after posting my review Hobbycraft posted a response (see below) and shortly after their response was posted I received an email to say my order has been dispatched. Who knows whether this was done as a result of my review or was simply a coincidence. I guess we'll never know the answer to that one! Anyway, hopefully I will now get the rest of my order in the next few days.

There is a saying about not being able to organise a drinks party in a brewery and unfortunately this is akin to how I feel about Hobbycraft TV at the moment.

I placed my first order before Christmas. There was an account credit offer on but when I queried why I had not received my credit, I was told that what they had said on TV (and were still saying at the time of the chat) was incorrect. I also queried the delay with my order and although I was told they'd get back to me no one ever did.

Maybe stupidly, I placed another order on 3rd January. The items were in stock. One of the items has been received but the rest are still currently "in process". Contacting the live chat is a much use as a chocolate teapot as all they will say is we are very busy, we have to pass it on to another team who will get in touch at some point.
When I started the chat I was mildly irritated by the delay, by the end of it after platitudes and vague promises with no timeline I'm pretty angry.

When Hobbycraft TV started I was so hopeful of it being a great way to shop but they really do need to invest in their customer services so they can provide proper and timely solutions and not empty platitudes. As a customer, I accept there will sometimes be problems but when there is a problem, I don't want to be fobbed off I just want it to be resolved quickly. Unfortunately Hobbycraft's current processes simply don't allow for this.

Ordered online using a giftcard. Order never came. Followed up with customer service ... they told me the order appeared to be lost in transit. Told me they'd send another order out. Never got a confirmation email, so contacted them again ... told me they'd have to raise ANOTHER replacement order. First and last time shopping with Hobbycraft!

I have had a number of Hobbycraft jigsaw puzzles,. The quality of the puzzles were excellent which markedly contrasts with the boxes and illustrations. I have had two recently which will probably be my last purchases. The first one had such a poor illustration that it was impossible to view effectively After complaining Hobbycraft replaced it with another product. On my latest purchase the picture on the front of the box did not correspond the larger puzzle as it had a slice missing and the quality of the picture print was so poor that it was of little help. It is a pity that what could be an excellent puzzle range is being spoiled by lack of attention to quality control on the packaging .

So much to choose from. Handy collection from store.

Not impressed with this shambles, ordered a item on Monday for 1 hour pick up got an email saying it was delayed please allow 24 hrs so contacted them today which is an extra 24-48 hrs only to be told give them an extra 24-48 hours this was an in store pickup and the chat was the worse clearly not interested or care about the delay . The assistant said they where going to look into it today still no email not only that they terminated the chat with out giving a proper explanation or time scale, hobby craft is a pure joke and with out doubt the worst customer service in the uk retail sector.

Hobbycraft is a great place to shop for all your card stock and knitting/crochet things.