Hobbycraft Reviews 

Went to the Bath hobbycraft and there was a very kind young woman named Jess who suggested a modelling clay that would make my crochet hook easier to hold as I have rheumatoid arthritis. She took time to explain different things that I could do that would make things easier. Five stars experience. 💕

great place in there all the time with my grandson getting art, crafts supplies

Great website and choice of products. I found all I needed. Very quick delivery and really like the size of the can with paint. I need only a small amount and it's good, as I will use it once and no leftovers, no waste.

Customer service is terrible. Storage tower sent without wheels. When I raised the concern I was told they were. In a different parcel which made no sense. They never arrived. I raised it again to be told wheels have been sent. They never arrived. I chased and was told it could be 2 weeks…for delivery within the UK. When I pushed I was told it would arrive by Friday. 3 weeks later and not arrived. I asked for evidence of it being sent. Not provided. I’m told the tower can be picked up and then a new one sent. But collection hours are all day as if I have nothing to do but wait around. I bought as I thought Hobbycraft was a British company. I get mistakes happen but good companies deal with them. All I’ve had is the run around, empty promises, platitudes and no real effort to resolve in a way that reflects it was a HC. error.

UPDATE FOLLOWING HC REPLY:
SEEMS LIJE MORE PLATITUDES GIVEN IVE PROVIDED THIS TO MULTIPLE AGENTS. IF YOU ARE SERIOUS SBOUT ACTUALLY ADDRESSING THE ISSUE THE ORDER NUMBER IS W27485751

Returned order as no longer needed using the return label Hobbycraft provided me to a DPD YEEP locker as per the instructions. I then contacted Hobbycraft to ask when I would be receiving my refund to be told they had not received my return and will not issue a refund until they receive the item, I’ve been told the item has not been collected by DPD and must be still in the locker, they have offered no help for me to either get the parcel out of the locker to post it another way, or ask DPD to look into this missing parcel. This is absolutely disgusting when a customer follows the companies procedure but then they decide it’s not for them to help with the issues when their system fails

I will never understand the level of positive reviews as never had a good experience in this store or online and yet keep giving them another go in spite of that becuase they are one of the few haberdashery shops left on the high street. Not one single experience, many of items not being in stock with no indication of when they will be (especially when on sale but the moment not on sale miraculously back in stock), click and collect communication being terrible, parking for my local store is awful and expensive, staff unhelpful and offhand when asking for help locating something., and dont even get me started on the online customer service. I don't know how they continue to exist.

I bought a sewing machine from Hobbycraft which within a couple weeks had started showing signs that the whole needle alignment was completely off.
Of course I was disappointed but got in contact and they agreed it was most definitely faulty and I was able to get my money back and buy a different machine. Customer service was brilliant, can't fault it it's just a shame their own brand machines aren't all they're cracked up to be.

Really dissapointed with the recent asbestos issues and after writing to customer services feel even less reassured. You don't expect these types of issues from a UK company and I don't feel everything was done to recall the affected products quickly enough to prevent further usage.

I am new member of Hobbycraft, and each time I have visited I have great advice from Nicky.
The Yeovil Hobbycraft branch is a large shop with all you could possibly need for craft and art work.
I would highly recommend it.

Easy to order on website. Fast delivery and excellent products

I just wanted to say that the Hobbycraft store in Stafford is very much missed since it closed- my craftwork has not been the same without this fantastic store - it is not convenient to travel so far to other stores and online shopping is not the same / you need to be in a store to get ideas and advice from staff. I hope perhaps another Hobbycraft Stafford store will be opened even if it is on a smaller scale.

Very disappointed as I booked an online class with materials 8 days in advance. I received no communication regarding dispatch of materials. So contacted customer service on the friday - the class being booked for the monday. To ask when I could expect the materials. I was given the tracking number and told they where despatched. When I checked the tracking number in royal mail tracking later friday evening. It showed that the parcel had not been handed over to despite being 'despatched' on Tuesday.
I checked again saturday morning, and there was no change to the statues of the order so I contacted customer services again. Who were very rude in handling the conservation.

Selling children’s toys contaminated with asbestos!!! I was only informed by Amazon today — two years after purchasing the product.

What an absolutely terrible company Hobbycraft is (no wonder they are closing stores). Don’t bother paying the extra £7.95 for next day delivery because even when it ordered before 8pm unlike Amazon, next day orders placed on a Friday don’t get delivered next day, they don’t get delivered on the Sunday, if your lucky they may get delivered on the Monday.
Stick with Amazon they have an infinitely larger range of stock and you can have a next day delivery.

Hello, I reported two a week ago and sent an email on Friday regarding a member of staff in the Hobbycraft, plough lane store called Jacqui the old lady, she seems to have an issue with me which I am begining to think is bordering on racism. She seems to have an issue with me parking my car by the store to collect large items as I shop there on a regular basis and never had a issues with any other staff apart from her.

Twice she refused to serve me and called another staff member to do so. I have never been rude to her but my patience is running thin the last time was Friday just gone I went to buy some paint she was the only one on she was going to serve me then decided not to and was going to serve another lady white lady and I objected as I was in the que.There was others waiting to be served she called another staff member again called Rosie. I said to Rosie this needs to stop and it is bordering on racisim I will resport this she said whe will speak to her.When I called in and the person I spoke to was unhelpful and seemed to condone this unproffessional beaviour by Hobbtcraft staff, I also sent an email to Hobbycraft and I was not responded to and wonder is this how you treat loyal customers staff with attitudes and allowed to get away with such service i find upsetting and unprofesssional. I would have expected Hobbycraft to address my email but it seems her behaviour is condoned.

Really disappointed how they’re dealing with the asbestos incident. I’m worried to death about my kids having been exposed and they’re giving out minimal information.
Companies should be forced to periodically test products meant for children.

Always loved Hobbycraft but alas it’s gone down hill. Poorly made items cheap looking but still quite expensive. It’s losing its craft side and going more into holiday tat shop.

Despite asbestos from Hobbycraft products contaminated my kids craft trays, they gave no assistance on safe decontamination. I have now just binned everything, as you can't take chance with your family health. Be aware there are now three recalls for asbestos contamination products. If you don't realise how dangerous asbestos is, do Google it. Friends have died from this, it is appalling.

Went to my Telford store today and was served by a wonderful lady called Jess .
She found the paints we were looking for and also cut me some fluffy trim .
Here customer service was brilliant and we had a good laugh . Lovely too see such wonderful customer service ,well done Jess you made our day .

Excellent customer support! I had an issue with a faulty product, and the team made the whole process quick and stress-free. Special thanks to Ali and Amy at the Greenford branch for their calm, professional, and friendly service. Highly recommended!